---
description: Video Call Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Video Call Center - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Video Call Center](/software/1013368/video-call-center) > [Video Call Center Alternatives](https://fr.capterra.ca/alternatives/1013368/video-call-center)

# Produits similaires à Video Call Center

Canonical: https://fr.capterra.ca/alternatives/1013368/video-call-center

> Découvrez les meilleures alternatives à Video Call Center. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Aircall** — 4.2/5 (458 reviews) — Aircall permet aux administrateurs d'ajuster instantanément les équipes en fonction de la saisonnalité, d'ajouter des effectifs dans plus de 100 pays et de les intégrer aux outils de CRM les plus courants.
   - [Afficher le profil](https://fr.capterra.ca/software/144486/aircall)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/144486/1013368/aircall/vs/video-call-center)
2. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent offre aux entreprises un service client exceptionnel. Créez une communauté de clients, augmentez la satisfaction de ceux-ci et atteignez vos objectifs.
   - [Afficher le profil](https://fr.capterra.ca/software/102188/liveagent)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/102188/1013368/liveagent/vs/video-call-center)
3. **Ringover** — 4.7/5 (858 reviews) — Solution de communication 100% cloud : téléphonie avancée, visioconférence et messagerie collaborative dans une app facile à utiliser.
   - [Afficher le profil](https://fr.capterra.ca/software/169627/ringover)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/169627/1013368/ringover/vs/video-call-center)
4. **Amazon Connect** — 4.5/5 (92 reviews) — Solution de centre d'appels qui aide les entreprises à simplifier les processus de service client sur plusieurs canaux.
   - [Afficher le profil](https://fr.capterra.ca/software/1017140/amazon-connect)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/1013368/1017140/video-call-center/vs/amazon-connect)
5. **HoduCC** — 4.6/5 (95 reviews) — Un logiciel de numérotation prédictive pour la gestion des appels entrants et sortants. Principales caractéristiques : Numéroteur prédictif, automate d'appel, DAA, etc.
   - [Afficher le profil](https://fr.capterra.ca/software/156136/hoducc)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/156136/1013368/hoducc/vs/video-call-center)
6. **CXone Mpower** — 4.2/5 (581 reviews) — Un logiciel de contact client sur le cloud offrant des fonctions de réalité virtuelle, de routage basé sur les compétences, d'intelligence artificielle (IA), de mélange d'appels et d'analytique.
   - [Afficher le profil](https://fr.capterra.ca/software/134775/incontact-call-center-software)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/134775/1013368/incontact-call-center-software/vs/video-call-center)
7. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesis Cloud CX simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.
   - [Afficher le profil](https://fr.capterra.ca/software/21409/genesys-cloud)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/21409/1013368/genesys-cloud/vs/video-call-center)
8. **CallHippo** — 4.4/5 (675 reviews) — CallHippo est un système de téléphonie facile à utiliser qui offre une assistance d'envergure internationale. Il peut être configuré instantanément et fournir des rapports avancés.
   - [Afficher le profil](https://fr.capterra.ca/software/159578/callhippo)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/159578/1013368/callhippo/vs/video-call-center)
9. **Gladly** — 4.8/5 (139 reviews) — Gladly est une plateforme de service client radicalement personnelle avec prise en charge native et intégrée de la voix et du SVI (serveur vocal interactif).
   - [Afficher le profil](https://fr.capterra.ca/software/156723/gladly)
   - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/156723/1013368/gladly/vs/video-call-center)
10. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
    - [Afficher le profil](https://fr.capterra.ca/software/136894/xcally)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/136894/1013368/xcally/vs/video-call-center)
11. **Five9** — 4.2/5 (481 reviews) — Centre d'appels cloud optimisé par Practical AI : appels entrants, appels sortants, distribution automatisée des appels, SVI, numéroteur prédictif, chat, enregistrement des appels et intégration CRM.
    - [Afficher le profil](https://fr.capterra.ca/software/132405/five9)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/132405/1013368/five9/vs/video-call-center)
12. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk Talk est un logiciel pour call centers intégré au système de cas d'assistance Zendesk.
    - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/164283/1013368/zendesk/vs/video-call-center)
13. **uContact** — 4.5/5 (81 reviews) — Solution de centre d'appels tout-en-un/multicanale/numéroteurs : composition prédictive, composition évoluée, progressive, prévisualisation - SVI -SMS - Chat web
    - [Afficher le profil](https://fr.capterra.ca/software/115213/ucontact)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/115213/1013368/ucontact/vs/video-call-center)
14. **Kustomer** — 4.6/5 (79 reviews) — Kustomer est une plateforme de gestion client omnicanale axée sur la prestation d'expériences exceptionnelles et non sur la résolution de cas d'assistance.
    - [Afficher le profil](https://fr.capterra.ca/software/158128/kustomer)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/158128/1013368/kustomer/vs/video-call-center)
15. **inconnect** — 3.9/5 (19 reviews) — Omnichannel Contact Center permet d'organiser les contacts en fonction des différents canaux et de les visualiser sur une seule interface.
    - [Afficher le profil](https://fr.capterra.ca/software/164772/omnichannel)
    - [Comparer avec Video Call Center](https://fr.capterra.ca/compare/164772/1013368/omnichannel/vs/video-call-center)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/1013368/video-call-center)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/1013368/video-call-center)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/1013368/video-call-center> |
| de-AT | <https://www.capterra.at/alternatives/1013368/video-call-center> |
| de-CH | <https://www.capterra.ch/alternatives/1013368/video-call-center> |
| en | <https://www.capterra.com/p/230553/Video-Call-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1013368/video-call-center> |
| en-AU | <https://www.capterra.com.au/alternatives/1013368/video-call-center> |
| en-CA | <https://www.capterra.ca/alternatives/1013368/video-call-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/1013368/video-call-center> |
| en-IE | <https://www.capterra.ie/alternatives/1013368/video-call-center> |
| en-IL | <https://www.capterra.co.il/alternatives/1013368/video-call-center> |
| en-IN | <https://www.capterra.in/alternatives/1013368/video-call-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1013368/video-call-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/1013368/video-call-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/1013368/video-call-center> |
| es | <https://www.capterra.es/alternatives/1013368/video-call-center> |
| es-AR | <https://www.capterra.com.ar/alternatives/1013368/video-call-center> |
| es-CL | <https://www.capterra.cl/alternatives/1013368/video-call-center> |
| es-CO | <https://www.capterra.co/alternatives/1013368/video-call-center> |
| es-CR | <https://www.capterra.co.cr/alternatives/1013368/video-call-center> |
| es-DO | <https://www.capterra.do/alternatives/1013368/video-call-center> |
| es-EC | <https://www.capterra.ec/alternatives/1013368/video-call-center> |
| es-MX | <https://www.capterra.mx/alternatives/1013368/video-call-center> |
| es-PA | <https://www.capterra.com.pa/alternatives/1013368/video-call-center> |
| es-PE | <https://www.capterra.pe/alternatives/1013368/video-call-center> |
| fr | <https://www.capterra.fr/alternatives/1013368/video-call-center> |
| fr-BE | <https://fr.capterra.be/alternatives/1013368/video-call-center> |
| fr-CA | <https://fr.capterra.ca/alternatives/1013368/video-call-center> |
| fr-LU | <https://www.capterra.lu/alternatives/1013368/video-call-center> |
| it | <https://www.capterra.it/alternatives/1013368/video-call-center> |
| nl | <https://www.capterra.nl/alternatives/1013368/video-call-center> |
| nl-BE | <https://www.capterra.be/alternatives/1013368/video-call-center> |
| pl | <https://www.capterra.pl/alternatives/1013368/video-call-center> |

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