---
description: Sunrise ITSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM (Information Technology Service Management)](/directory/30676/itsm/software) > [Sunrise ITSM](/software/148707/it-service-management) > [Sunrise ITSM Alternatives](https://fr.capterra.ca/alternatives/148707/it-service-management)

# Produits similaires à Sunrise ITSM

Canonical: https://fr.capterra.ca/alternatives/148707/it-service-management

> Découvrez les meilleures alternatives à Sunrise ITSM. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

-----

## Les meilleures alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk Support est une solution ITSM cloud reposant sur le concept CMDB (base de données de gestion de la configuration).
   - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/164283/it-service-management/vs/zendesk)
2. **Salesforce Sales Cloud** — 4.4/5 (18812 reviews) — Découvrez la plateforme CRM n° 1 au monde. Gérez chaque étape de vos relations clients entre les services.
   - [Afficher le profil](https://fr.capterra.ca/software/61368/salesforce)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/61368/148707/salesforce/vs/it-service-management)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk est une solution de service client moderne, optimisée par l’IA, qui inclut des fonctionnalités de niveau entreprise sans la complexité qui l'accompagne généralement.
   - [Afficher le profil](https://fr.capterra.ca/software/124981/freshdesk)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/124981/148707/freshdesk/vs/it-service-management)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://fr.capterra.ca/software/102188/liveagent)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/102188/148707/liveagent/vs/it-service-management)
5. **Milvus** — 4.8/5 (298 reviews) — Un système de gestion intelligent.
   - [Afficher le profil](https://fr.capterra.ca/software/202528/milvus)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/202528/it-service-management/vs/milvus)
6. **LiveChat** — 4.6/5 (1728 reviews) — Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur.
   - [Afficher le profil](https://fr.capterra.ca/software/62194/livechat)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/62194/148707/livechat/vs/it-service-management)
7. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk est un système de gestion des cas d'assistance en ligne conçu pour simplifier le travail de votre équipe. Offrez un support client exceptionnel. sans effort.
   - [Afficher le profil](https://fr.capterra.ca/software/185973/helpdesk)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/185973/it-service-management/vs/helpdesk)
8. **Zoho Assist** — 4.7/5 (1495 reviews) — Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.
   - [Afficher le profil](https://fr.capterra.ca/software/181775/zoho-assist)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/181775/it-service-management/vs/zoho-assist)
9. **JIRA Service Management** — 4.5/5 (779 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://fr.capterra.ca/software/138769/jira-service-management)
   - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/138769/148707/jira-service-management/vs/it-service-management)
10. **Tidio** — 4.7/5 (590 reviews) — Tidio est une plateforme de service client qui vous permet de fournir un excellent support client et de générer des ventes grâce à des chatbots et un chat en direct.
    - [Afficher le profil](https://fr.capterra.ca/software/144040/tidio-chat)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/144040/148707/tidio-chat/vs/it-service-management)
11. **Zoho Desk** — 4.5/5 (2216 reviews) — Mettez le service client au cœur de votre entreprise. Rendez les clients plus heureux, les agents plus autonomes et votre entreprise prospère.
    - [Afficher le profil](https://fr.capterra.ca/software/169505/zoho-desk)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/169505/it-service-management/vs/zoho-desk)
12. **monday service** — 4.6/5 (111 reviews) — Solution cloud de services informatiques qui aide les entreprises à rationaliser la gestion des cas d'assistance et des actifs, l'assistance et l'optimisation des stocks.
    - [Afficher le profil](https://fr.capterra.ca/software/1069948/monday-service)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/1069948/it-service-management/vs/monday-service)
13. **Hiver** — 4.7/5 (148 reviews) — Hiver transforme votre compte Gmail en un service d'assistance informatique. Traitez les demandes informatiques plus rapidement à partir de plusieurs canaux et stimulez l'efficacité des employés.
    - [Afficher le profil](https://fr.capterra.ca/software/142975/hiver)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/142975/148707/hiver/vs/it-service-management)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Service Cloud 360, la plateforme de service client parmi les meilleures au monde, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
    - [Afficher le profil](https://fr.capterra.ca/software/136189/salesforce)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/136189/148707/salesforce/vs/it-service-management)
15. **Dynamics 365** — 4.4/5 (5860 reviews) — Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.
    - [Afficher le profil](https://fr.capterra.ca/software/157279/dynamics-365)
    - [Comparer avec Sunrise ITSM](https://fr.capterra.ca/compare/148707/157279/it-service-management/vs/dynamics-365)

## Catégories connexes

- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels de documentation informatique](https://fr.capterra.ca/directory/33755/it-documentation/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/148707/it-service-management)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/148707/it-service-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/148707/it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/148707/it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/148707/it-service-management> |
| en | <https://www.capterra.com/p/148707/IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/148707/it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/148707/it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/148707/it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/148707/it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/148707/it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/148707/it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/148707/it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/148707/it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/148707/it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/148707/it-service-management> |
| fr | <https://www.capterra.fr/alternatives/148707/it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/148707/it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/148707/it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/148707/it-service-management> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Sunrise ITSM","description":"Trouvez les meilleures alternatives à Sunrise ITSM : tarif, fonctionnalités, avis utilisateur, démo gratuite, etc. Logiciels concurrents à Sunrise ITSM et logiciels similaires.","url":"https://fr.capterra.ca/alternatives/148707/it-service-management","about":{"@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#software"},"breadcrumb":{"@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#webpage","isPartOf":{"@id":"https://fr.capterra.ca/#website"},"mainEntity":{"@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#software"},"inLanguage":"fr-CA","publisher":{"@id":"https://fr.capterra.ca/#organization"}},{"name":"Sunrise ITSM","url":"https://fr.capterra.ca/software/148707/it-service-management","@type":"SoftwareApplication","@id":"https://fr.capterra.ca/software/148707/it-service-management#software","publisher":{"@id":"https://fr.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10,"ratingValue":4.4},"offers":{"price":"40","@type":"Offer"}},{"@type":"BreadcrumbList","@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#breadcrumblist","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Outils ITSM (Information Technology Service Management)","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Sunrise ITSM","position":3,"item":"/software/148707/it-service-management","@type":"ListItem"},{"name":"Sunrise ITSM Alternatives","position":4,"item":"https://fr.capterra.ca/alternatives/148707/it-service-management","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Top 15 des alternatives à Sunrise ITSM - Capterra Canada 2026","@context":"https://schema.org","@type":"ItemList","@id":"https://fr.capterra.ca/alternatives/148707/it-service-management#itemlist","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://fr.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://fr.capterra.ca/software/61368/salesforce","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://fr.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://fr.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"Milvus","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://fr.capterra.ca/software/202528/milvus","@type":"ListItem"},{"name":"LiveChat","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://fr.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"HelpDesk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/530d447b-5555-4e1c-b09d-e4dcf17dbec2.png","url":"https://fr.capterra.ca/software/185973/helpdesk","@type":"ListItem"},{"name":"Zoho Assist","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://fr.capterra.ca/software/181775/zoho-assist","@type":"ListItem"},{"name":"JIRA Service Management","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://fr.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"Tidio","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://fr.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"Zoho Desk","position":11,"image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://fr.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"monday service","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://fr.capterra.ca/software/1069948/monday-service","@type":"ListItem"},{"name":"Hiver","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ccb7881e-4960-40f7-9c3a-f5786320675b.png","url":"https://fr.capterra.ca/software/142975/hiver","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://fr.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Dynamics 365","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://fr.capterra.ca/software/157279/dynamics-365","@type":"ListItem"}],"numberOfItems":15}
</script>