---
description: Enterprise Service Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://fr.capterra.ca/alternatives/152682/enterprise-service-desk)

# Produits similaires à Enterprise Service Desk

Canonical: https://fr.capterra.ca/alternatives/152682/enterprise-service-desk

> Découvrez les meilleures alternatives à Enterprise Service Desk. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://fr.capterra.ca/software/124981/freshdesk)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
2. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.
   - [Afficher le profil](https://fr.capterra.ca/software/83211/happyfox)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/83211/152682/happyfox/vs/enterprise-service-desk)
3. **SysAid** — 4.5/5 (520 reviews) — SysAid aide les services informatiques à travailler plus intelligemment (sans ajouter de difficulté) grâce à une automatisation du centre d'assistance basée sur une décennie d'informations d'IA. Essayez la plateforme gratuitement dès aujourd'hui.
   - [Afficher le profil](https://fr.capterra.ca/software/107225/sysaid)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/107225/152682/sysaid/vs/enterprise-service-desk)
4. **Freshservice** — 4.5/5 (751 reviews) — (Helpdesk gamifié + gestion des ressources) - les complications = Freshservice. En outre, le centre de service est aussi compatible ITIL.
   - [Afficher le profil](https://fr.capterra.ca/software/132997/freshservice)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/132997/152682/freshservice/vs/enterprise-service-desk)
5. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk est un centre d'assistance moderne conçu pour les centres d'assistance informatique de toutes tailles.
   - [Afficher le profil](https://fr.capterra.ca/software/133392/service-desk)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/133392/152682/service-desk/vs/enterprise-service-desk)
6. **JIRA Service Management** — 4.5/5 (770 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://fr.capterra.ca/software/138769/jira-service-management)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
7. **Zendesk Suite** — 4.4/5 (4083 reviews) — Zendesk offre une solution de service client très réputée dans le secteur.
   - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/152682/164283/enterprise-service-desk/vs/zendesk)
8. **Salesforce Service Cloud** — 4.5/5 (825 reviews) — Service Cloud 360, l'une des meilleures plateformes de service client, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
   - [Afficher le profil](https://fr.capterra.ca/software/136189/salesforce)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/136189/152682/salesforce/vs/enterprise-service-desk)
9. **Issuetrak** — 4.6/5 (205 reviews) — Soyez opérationnel en seulement 24 heures grâce à un support client haut de gamme, 100 % basé aux États-Unis et disponible 24 h/24, 7 j/7.
   - [Afficher le profil](https://fr.capterra.ca/software/16499/issuetrak)
   - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
10. **TeamSupport** — 4.5/5 (848 reviews) — Logiciel web de service client facile à mettre en œuvre et centré sur la gestion client B2B et la collaboration d'équipe.
    - [Afficher le profil](https://fr.capterra.ca/software/87908/teamsupport)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
11. **Cherwell Service Management** — 4.3/5 (166 reviews) — Cherwell Software est un fournisseur innovant de plateformes de gestion des ressources et des services informatiques qui cherche à améliorer le monde de l'informatique.
    - [Afficher le profil](https://fr.capterra.ca/software/121158/cherwell-software)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
12. **EcholoN** — 4.7/5 (35 reviews) — Made in Germany : ce logiciel d'assistance avec système de cas d'assistance et base de données de connaissances est adaptable à vos besoins et extensible.
    - [Afficher le profil](https://fr.capterra.ca/software/189744/echolon)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/152682/189744/enterprise-service-desk/vs/echolon)
13. **Vivantio** — 4.3/5 (178 reviews) — Une plateforme SaaS qui propose la gestion des services d'entreprise grâce au routage automatisé, aux alertes, au suivi des interactions, etc.
    - [Afficher le profil](https://fr.capterra.ca/software/132880/vivantio)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/132880/152682/vivantio/vs/enterprise-service-desk)
14. **Agiloft** — 4.8/5 (38 reviews) — Lauréat du prix "Editor's Choice". Automatisez la génération de contrats, les approbations et les rapports avec les fournisseurs et les clients. Plus de trois millions d'utilisateurs lui font confiance.
    - [Afficher le profil](https://fr.capterra.ca/software/101273/agiloft)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/101273/152682/agiloft/vs/enterprise-service-desk)
15. **Vision Helpdesk** — 4.6/5 (48 reviews) — Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles.
    - [Afficher le profil](https://fr.capterra.ca/software/102230/vision-helpdesk)
    - [Comparer avec Enterprise Service Desk](https://fr.capterra.ca/compare/102230/152682/vision-helpdesk/vs/enterprise-service-desk)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/152682/enterprise-service-desk)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/152682/enterprise-service-desk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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