---
description: Serviceware Knowledge : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Serviceware Knowledge - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) > [Serviceware Knowledge Alternatives](https://fr.capterra.ca/alternatives/157544/serviceware-knowledge)

# Produits similaires à Serviceware Knowledge

Canonical: https://fr.capterra.ca/alternatives/157544/serviceware-knowledge

> Découvrez les meilleures alternatives à Serviceware Knowledge. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://fr.capterra.ca/software/124981/freshdesk)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/124981/157544/freshdesk/vs/serviceware-knowledge)
2. **Freshservice** — 4.6/5 (803 reviews) — Un centre de service ITSM (Information Technology Service Management) en ligne avec gestion des incidents, des problèmes, des changements des versions et des ressources, en plus d'options puissantes d'automatisation et de gestion des cas d'assistance.
   - [Afficher le profil](https://fr.capterra.ca/software/132997/freshservice)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/132997/157544/freshservice/vs/serviceware-knowledge)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://fr.capterra.ca/software/102188/liveagent)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/102188/157544/liveagent/vs/serviceware-knowledge)
4. **JIRA Service Management** — 4.5/5 (779 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://fr.capterra.ca/software/138769/jira-service-management)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/138769/157544/jira-service-management/vs/serviceware-knowledge)
5. **KnowledgeOwl** — 4.8/5 (240 reviews) — À la fois facile à utiliser et à mettre à jour, KnowledgeOwl permet de créer et de gérer facilement des bases de connaissances pour vos clients et employés.
   - [Afficher le profil](https://fr.capterra.ca/software/132902/knowledgeowl)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/132902/157544/knowledgeowl/vs/serviceware-knowledge)
6. **Deepser** — 4.6/5 (58 reviews) — Deepser est une solution ITSM et ITAM complète développée pour optimiser les demandes d'assistance, les processus organisationnels et la gestion des actifs.
   - [Afficher le profil](https://fr.capterra.ca/software/178946/deepser)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/157544/178946/serviceware-knowledge/vs/deepser)
7. **Yonyx** — 4.7/5 (259 reviews) — Guides interactifs pilotés par l'arbre de décision qui se raccordent à la plupart des systèmes CRM. Suivez les processus métiers de manière interactive.
   - [Afficher le profil](https://fr.capterra.ca/software/130406/agi-self-service)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/130406/157544/agi-self-service/vs/serviceware-knowledge)
8. **Inbenta** — 4.7/5 (13 reviews) — Offrez à vos clients et collaborateurs les réponses qu’ils cherchent de façon instantanée grâce à l’automatisation intelligente des interactions.
   - [Afficher le profil](https://fr.capterra.ca/software/158902/inbenta)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/157544/158902/serviceware-knowledge/vs/inbenta)
9. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk permet aux entreprises de fournir une assistance, d'adapter le libre-service et de se différencier avec un engagement proactif.
   - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
   - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/157544/164283/serviceware-knowledge/vs/zendesk)
10. **Bitrix24** — 4.2/5 (1005 reviews) — Solution gratuite pour CRM télémarketing et la numérotation automatique. Quatre millions de clients à travers le monde. Éditions cloud, mobile et open source.
    - [Afficher le profil](https://fr.capterra.ca/software/113540/bitrix24)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/113540/157544/bitrix24/vs/serviceware-knowledge)
11. **Zoho Desk** — 4.5/5 (2216 reviews) — Mettez le service client au cœur de votre entreprise. Rendez les clients plus heureux, les agents plus autonomes et votre entreprise prospère.
    - [Afficher le profil](https://fr.capterra.ca/software/169505/zoho-desk)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/157544/169505/serviceware-knowledge/vs/zoho-desk)
12. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Service Cloud 360, la plateforme de service client parmi les meilleures au monde, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
    - [Afficher le profil](https://fr.capterra.ca/software/136189/salesforce)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/136189/157544/salesforce/vs/serviceware-knowledge)
13. **TeamSupport** — 4.5/5 (850 reviews) — Logiciel helpdesk conçu pour des professionnels du support client pour les professionnels du support client. Réduisez les coûts liés au support tout en améliorant la satisfaction des clients.
    - [Afficher le profil](https://fr.capterra.ca/software/87908/teamsupport)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/87908/157544/teamsupport/vs/serviceware-knowledge)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — Gagnez du temps tout en proposant des services plus rapides et plus intelligents. Faites le suivi de votre matériel, vos logiciels, vos contrats et vos licences dans une solution unique et simple.
    - [Afficher le profil](https://fr.capterra.ca/software/129478/solarwinds-service-desk)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/129478/157544/solarwinds-service-desk/vs/serviceware-knowledge)
15. **Help Scout** — 4.6/5 (226 reviews) — Help Scout est un centre d'assistance web conçu pour offrir une expérience client exceptionnelle.
    - [Afficher le profil](https://fr.capterra.ca/software/136909/help-scout)
    - [Comparer avec Serviceware Knowledge](https://fr.capterra.ca/compare/136909/157544/help-scout/vs/serviceware-knowledge)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/157544/serviceware-knowledge)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/157544/serviceware-knowledge)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/157544/serviceware-knowledge> |
| de-AT | <https://www.capterra.at/alternatives/157544/serviceware-knowledge> |
| de-CH | <https://www.capterra.ch/alternatives/157544/serviceware-knowledge> |
| en | <https://www.capterra.com/p/157544/serviceware-knowledge/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/157544/serviceware-knowledge> |
| en-AU | <https://www.capterra.com.au/alternatives/157544/serviceware-knowledge> |
| en-CA | <https://www.capterra.ca/alternatives/157544/serviceware-knowledge> |
| en-GB | <https://www.capterra.co.uk/alternatives/157544/serviceware-knowledge> |
| en-IE | <https://www.capterra.ie/alternatives/157544/serviceware-knowledge> |
| en-IL | <https://www.capterra.co.il/alternatives/157544/serviceware-knowledge> |
| en-IN | <https://www.capterra.in/alternatives/157544/serviceware-knowledge> |
| en-NZ | <https://www.capterra.co.nz/alternatives/157544/serviceware-knowledge> |
| en-SG | <https://www.capterra.com.sg/alternatives/157544/serviceware-knowledge> |
| en-ZA | <https://www.capterra.co.za/alternatives/157544/serviceware-knowledge> |
| es | <https://www.capterra.es/alternatives/157544/serviceware-knowledge> |
| es-AR | <https://www.capterra.com.ar/alternatives/157544/serviceware-knowledge> |
| es-CL | <https://www.capterra.cl/alternatives/157544/serviceware-knowledge> |
| es-CO | <https://www.capterra.co/alternatives/157544/serviceware-knowledge> |
| es-CR | <https://www.capterra.co.cr/alternatives/157544/serviceware-knowledge> |
| es-DO | <https://www.capterra.do/alternatives/157544/serviceware-knowledge> |
| es-EC | <https://www.capterra.ec/alternatives/157544/serviceware-knowledge> |
| es-MX | <https://www.capterra.mx/alternatives/157544/serviceware-knowledge> |
| es-PA | <https://www.capterra.com.pa/alternatives/157544/serviceware-knowledge> |
| es-PE | <https://www.capterra.pe/alternatives/157544/serviceware-knowledge> |
| fr | <https://www.capterra.fr/alternatives/157544/serviceware-knowledge> |
| fr-BE | <https://fr.capterra.be/alternatives/157544/serviceware-knowledge> |
| fr-CA | <https://fr.capterra.ca/alternatives/157544/serviceware-knowledge> |
| fr-LU | <https://www.capterra.lu/alternatives/157544/serviceware-knowledge> |
| it | <https://www.capterra.it/alternatives/157544/serviceware-knowledge> |
| nl | <https://www.capterra.nl/alternatives/157544/serviceware-knowledge> |
| nl-BE | <https://www.capterra.be/alternatives/157544/serviceware-knowledge> |
| pl | <https://www.capterra.pl/alternatives/157544/serviceware-knowledge> |
| pt | <https://www.capterra.com.br/alternatives/157544/serviceware-knowledge> |
| pt-PT | <https://www.capterra.pt/alternatives/157544/serviceware-knowledge> |
| sv | <https://www.capterra.se/alternatives/157544/serviceware-knowledge> |
| tr | <https://www.capterra.web.tr/alternatives/157544/serviceware-knowledge> |

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