---
description: BMC Helix ITSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM (Information Technology Service Management)](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://fr.capterra.ca/alternatives/164195/remedy-it-service-management)

# Produits similaires à BMC Helix ITSM

Canonical: https://fr.capterra.ca/alternatives/164195/remedy-it-service-management

> Découvrez les meilleures alternatives à BMC Helix ITSM. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **SysAid** — 4.5/5 (511 reviews) — Dirigez facilement toutes vos activités de gestion informatique ITSM avec une solution informatique confirmée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord.
   - [Afficher le profil](https://fr.capterra.ca/software/107225/sysaid)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/107225/164195/sysaid/vs/remedy-it-service-management)
2. **Freshservice** — 4.5/5 (685 reviews) — Modernisez l’assistance avec Freshservice, une plateforme ITSM (IT Service Management) native de l’IA (intelligence artificielle) qui détourne les cas d’assistance, accélère les résolutions et simplifie l’informatique.
   - [Afficher le profil](https://fr.capterra.ca/software/132997/freshservice)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/132997/164195/freshservice/vs/remedy-it-service-management)
3. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Libérez de nouveaux niveaux d’efficacité pour vos équipes informatiques dans tous les cabinets ITSM avec la plateforme ServiceDesk Plus.
   - [Afficher le profil](https://fr.capterra.ca/software/179501/manageengine-service-desk-plus)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk est la solution de choix pour les entreprises à la recherche d'une solution de gestion des services de pointe avec un coût total de possession réduit.
   - [Afficher le profil](https://fr.capterra.ca/software/133392/service-desk)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/133392/164195/service-desk/vs/remedy-it-service-management)
5. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk Support est une solution ITSM cloud reposant sur le concept CMDB (base de données de gestion de la configuration).
   - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/164195/164283/remedy-it-service-management/vs/zendesk)
6. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk est une solution de service client moderne, optimisée par l’IA, qui inclut des fonctionnalités de niveau entreprise sans la complexité qui l'accompagne généralement.
   - [Afficher le profil](https://fr.capterra.ca/software/124981/freshdesk)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/124981/164195/freshdesk/vs/remedy-it-service-management)
7. **LiveAgent** — 4.7/5 (1754 reviews) — Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://fr.capterra.ca/software/102188/liveagent)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/102188/164195/liveagent/vs/remedy-it-service-management)
8. **JIRA Service Management** — 4.5/5 (763 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://fr.capterra.ca/software/138769/jira-service-management)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Mettez le service client au cœur de votre entreprise. Rendez les clients plus heureux, les agents plus autonomes et votre entreprise prospère.
   - [Afficher le profil](https://fr.capterra.ca/software/169505/zoho-desk)
   - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/164195/169505/remedy-it-service-management/vs/zoho-desk)
10. **OTRS** — 4.4/5 (96 reviews) — Une suite d'ITSM complètement managée comprenant la gestion des cas d'assistance, l'envoi de notifications et l'automatisation des workflows pour les professionnels de l'ITSM.
    - [Afficher le profil](https://fr.capterra.ca/software/127284/otrs)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/127284/164195/otrs/vs/remedy-it-service-management)
11. **Issuetrak** — 4.6/5 (205 reviews) — Tout ce dont les équipes informatiques ont besoin pour résoudre des cas d'assistance et suivre les ressources sans aucun stress. Le tout est pris en charge par un support technique de pointe aux États-Unis, disponible 24 h/24, 7 j/7.
    - [Afficher le profil](https://fr.capterra.ca/software/16499/issuetrak)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/16499/164195/issuetrak/vs/remedy-it-service-management)
12. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM offre aux entreprises une solution de gestion complète du cycle de vie en termes de relation client.
    - [Afficher le profil](https://fr.capterra.ca/software/155928/zoho-crm)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/155928/164195/zoho-crm/vs/remedy-it-service-management)
13. **Pulseway** — 4.7/5 (310 reviews) — Pulseway est un logiciel ITSM primé conçu pour une gestion et une livraison efficaces des services informatiques depuis n'importe quel appareil.
    - [Afficher le profil](https://fr.capterra.ca/software/141792/pulseway)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/141792/164195/pulseway/vs/remedy-it-service-management)
14. **TOPdesk** — 4.4/5 (110 reviews) — Grâce au logiciel ITSM, passez de piles de demandes à des services informatiques simples. Standardisez la façon dont vous résolvez les problèmes et recueillez les connaissances.
    - [Afficher le profil](https://fr.capterra.ca/software/127562/topdesk)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/127562/164195/topdesk/vs/remedy-it-service-management)
15. **TeamSupport** — 4.5/5 (848 reviews) — Logiciel helpdesk conçu pour des professionnels du support client pour les professionnels du support client. Réduisez les coûts liés au support tout en améliorant la satisfaction des clients.
    - [Afficher le profil](https://fr.capterra.ca/software/87908/teamsupport)
    - [Comparer avec BMC Helix ITSM](https://fr.capterra.ca/compare/87908/164195/teamsupport/vs/remedy-it-service-management)

## Catégories connexes

- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/164195/remedy-it-service-management)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/164195/remedy-it-service-management)

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| Langue | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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