---
description: Zoho Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) > [Zoho Desk Alternatives](https://fr.capterra.ca/alternatives/169505/zoho-desk)

# Produits similaires à Zoho Desk

Canonical: https://fr.capterra.ca/alternatives/169505/zoho-desk

> Découvrez les meilleures alternatives à Zoho Desk. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 60 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://fr.capterra.ca/software/124981/freshdesk)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/124981/169505/freshdesk/vs/zoho-desk)
2. **Salesforce Sales Cloud** — 4.4/5 (18812 reviews) — Découvrez la plateforme CRM n° 1 au monde. Gérez chaque étape de vos relations clients entre les services.
   - [Afficher le profil](https://fr.capterra.ca/software/61368/salesforce)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/61368/169505/salesforce/vs/zoho-desk)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk permet aux entreprises de fournir une assistance, d'adapter le libre-service et de se différencier avec un engagement proactif.
   - [Afficher le profil](https://fr.capterra.ca/software/164283/zendesk)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/164283/169505/zendesk/vs/zoho-desk)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Un excellent service client commence avec un meilleur logiciel helpdesk. Gagnez plus de clients en offrant un excellent service client avec LiveAgent.
   - [Afficher le profil](https://fr.capterra.ca/software/102188/liveagent)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/102188/169505/liveagent/vs/zoho-desk)
5. **LiveChat** — 4.6/5 (1728 reviews) — Logiciel premium de messagerie instantanée et de service client pour les entreprises. Testez gratuitement LiveChat et propulsez vos employés et votre service client au niveau supérieur.
   - [Afficher le profil](https://fr.capterra.ca/software/62194/livechat)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/62194/169505/livechat/vs/zoho-desk)
6. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk est un système de gestion des cas d'assistance en ligne conçu pour simplifier le travail de votre équipe. Offrez un support client exceptionnel. sans effort.
   - [Afficher le profil](https://fr.capterra.ca/software/185973/helpdesk)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/169505/185973/zoho-desk/vs/helpdesk)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio est une plateforme de service client qui vous permet de fournir un excellent support client et de générer des ventes grâce à des chatbots et un chat en direct.
   - [Afficher le profil](https://fr.capterra.ca/software/144040/tidio-chat)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/144040/169505/tidio-chat/vs/zoho-desk)
8. **Dynamics 365** — 4.4/5 (5860 reviews) — Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.
   - [Afficher le profil](https://fr.capterra.ca/software/157279/dynamics-365)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/157279/169505/dynamics-365/vs/zoho-desk)
9. **Bitrix24** — 4.2/5 (1005 reviews) — Traduit en 18 langues, Bitrix24 est un logiciel tout-en-un. Disponible gratuitement et proposant des formules payantes, il inclut plus de 35 outils : CRM, tâches, sites, etc.
   - [Afficher le profil](https://fr.capterra.ca/software/113540/bitrix24)
   - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/113540/169505/bitrix24/vs/zoho-desk)
10. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Service Cloud 360, la plateforme de service client parmi les meilleures au monde, permet aux entreprises de stimuler un engagement transparent pour l'ensemble du parcours client.
    - [Afficher le profil](https://fr.capterra.ca/software/136189/salesforce)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/136189/169505/salesforce/vs/zoho-desk)
11. **Zoho Assist** — 4.7/5 (1495 reviews) — Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.
    - [Afficher le profil](https://fr.capterra.ca/software/181775/zoho-assist)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/169505/181775/zoho-desk/vs/zoho-assist)
12. **Odoo** — 4.2/5 (1334 reviews) — Ensemble Open Source d'applications commerciales intégrées pour CRM (gestion des relations client), points de vente, sites web, e-commerces, vente, comptabilité, entrepôt, RH, projet et marketing.
    - [Afficher le profil](https://fr.capterra.ca/software/135618/odoo)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/135618/169505/odoo/vs/zoho-desk)
13. **JIRA Service Management** — 4.5/5 (779 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
    - [Afficher le profil](https://fr.capterra.ca/software/138769/jira-service-management)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/138769/169505/jira-service-management/vs/zoho-desk)
14. **Gladly** — 4.8/5 (140 reviews) — Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue.
    - [Afficher le profil](https://fr.capterra.ca/software/156723/gladly)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/156723/169505/gladly/vs/zoho-desk)
15. **Supportbench** — 4.8/5 (131 reviews) — Meilleur rapport qualité/prix sur le marché en combinant tous les outils sur une seule plateforme intuitive.
    - [Afficher le profil](https://fr.capterra.ca/software/155934/supportbench)
    - [Comparer avec Zoho Desk](https://fr.capterra.ca/compare/155934/169505/supportbench/vs/zoho-desk)

## Catégories connexes

- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software)
- [AI Agents for Customer Support](https://fr.capterra.ca/directory/34696/ai-agents-for-customer-support/software)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/alternatives/169505/zoho-desk)
- [Afficher le profil du logiciel](https://fr.capterra.ca/software/169505/zoho-desk)

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| fr-CA | <https://fr.capterra.ca/alternatives/169505/zoho-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/169505/zoho-desk> |
| it | <https://www.capterra.it/alternatives/169505/zoho-desk> |
| ja | <https://www.capterra.jp/alternatives/169505/zoho-desk> |
| nl | <https://www.capterra.nl/alternatives/169505/zoho-desk> |
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| pl | <https://www.capterra.pl/alternatives/169505/zoho-desk> |
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| pt-PT | <https://www.capterra.pt/alternatives/169505/zoho-desk> |
| sv | <https://www.capterra.se/alternatives/169505/zoho-desk> |
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