Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs.

ETS vous permet d'adopter une approche agile de la manière dont vous servez votre clientèle via votre SVI (serveur vocal interactif). ETS réplique les appels réels, surveille et analyse le résultat de chaque appel pour s'assurer que vos clients reçoivent l'expérience que vous attendez (et eux aussi !) Vérifiez la capacité du système avec notre fonction de test de charge, déployez de nouvelles itérations sur votre infrastructure vocale en toute simplicité à l'aide de notre option de test fonctionnel, puis surveillez proactivement votre service et soyez alerté par ETS en cas de problème.

Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premise and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel - webchat, SMS, voice and mobile apps - and in any language. Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately, resulting in improved user experiences.

Une plateforme d'IA (intelligence artificielle) conversationnelle qui aide les entreprises à créer et à déployer des chatbots et des assistants optimisés par IA.

Aide les entreprises à offrir une meilleure expérience de centre d'appels sur n'importe quel canal et à accroître l'efficacité des agents.

Interactive Voice Response (IVR) system is a telephony system that receives incoming calls, greets the customers and provides them with information in the form of pre-recorded messages by understanding the inputs. Automate your calls and handle them seamlessly with cloud-hosted Interactive Voice Response (IVR) system. Improve your customer satisfaction and retention with our professionally designed system.

Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more.

Audara is a set of Omnichannel Contact Center applications for sales, service, and collection tasks, with remote agents from all channels: Voice Calls, Chat and Video.

Logiciel de call center qui inclut le logiciel CTI, les predictive dialers, les systèmes SVI et ACD.

Build your voice mail, call center or IVR system with this extensive software suite.

PEC's Insight IVR is one of most powerful IVR softwares in the industry with over 10,000 installations worldwide. With the Insight IVR application generator mode, system users can dynamically create their own call flows based on their own requirements. So data can be extracted from a database, text file or external application and can be played over the phone using Audio. Insight IVR can scale to handle thousands of calls or can be designed to distributed and installed in many locations.

Supports up to 240 ports per server and provides an unlimited number of menus and mailboxes works in conjunction with CopiaFacts.

A fully automated interactive voice response system designed specifically for the needs of publicly traded companies.

Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message.

VoltDelta OnDemand Solutions fournit une infrastructure hébergée permettant la distribution et la gestion des appels des agents d'accueil et des centres d'appels, des applications de reconnaissance vocale entrantes et sortantes, ainsi que l'enregistrement de la voix de l'appel client et de l'écran de l'agent. VoltDelta prend en charge plus de 2,4 milliards d'appels et 2 milliards de SMS par an.

Bhrigus fournit des services de reconnaissance vocale, libre-service, réponse vocale interactive, d'intégration de la téléphonie informatique (CTI) et de messagerie vocale.

Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors.

Advanced and innovative solutions for inbound/outbound call management.

Empowers your customers to seamlessly interact with your system via touch-tone or natural voice.

InterpreXer IVR Server is designed to deliver speech and telephony applications for better customer service, transaction fulfillment, and reduction of operation costs. It supports the use of speech recognition (ASR) and text-to-speech (TTS) for better and intuitive interactions. InterpreXer is built for HA environments using standard computing infrastructure on the cloud or on premise. Full support for VoiceXML 2.x ensures rapid application development, portability and deployment.

Simplify telephony programming to the extent that any .NET developer can create voice applications.

We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent.

L'interface utilisateur de configuration d'étude intuitive du système de réponse web interactif de Trident permet aux utilisateurs professionnels (non aux programmeurs) de configurer, tester et déployer rapidement de nouveaux protocoles, puis de les surveiller et de les gérer à un emplacement simple. La procédure coûteuse et lente de rédaction des spécifications de développement, de programmation et de validation d'un nouveau système IWR à chaque nouvelle étude est donc supprimée.

Solution logicielle hébergée ou installée pour tester les charges du centre d'appels, enregistrer les appels, avec des fonctionnalités de reporting.

For enterprise customer care organizations looking to expand their self-service capabilities, Interactions provides the only conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency while delivering an effortless customer experience. Unlike our competitors who have developed rigid solutions that force customers down a specific path, limiting their options as well as their patience.

Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.

Delight Customers. Reduce Costs. Increase Efficiency. We help companies delight customers while reducing costs and increasing efficiency in their customer service operations. By automating mundane voice and text inquiries we help companies give rapid resolutions to customer questions. An outcome that doesnt just make for happy customers, it significantly improves efficiency and reduces operating costs.

SPLICE inspires better customer connections and helps you close the communications loop with customers. Our Data-Driven Dialogs enable you to send automated messages triggered from your core systems/CRM to customers via their channels of choice, including phone, SMS/MMS messaging, and email. Our Customer-Driven Dialogs enable you to respond to communications initiated by your customers in real-time, through text message, web chat, Facebook Messenger, WhatsApp, and home assistant devices.

Cloud-based call center management solution that lets businesses manage customer engagement via tools such as IVR, email & more.

Parlance uses speech recognition to modernize and improve the first 30 seconds of every caller's journey, for call centers that want to deliver a better customer experience. With voice-driven access, callers can speak naturally and connect quickly to the resources they need inside large organizations. No punching numbers on a dial pad No long phone tree options to listen to No frustrating auto attendants that repeatedly misunderstand caller response We guarantee ROI!

Built on the MiUtility platform, MiAgent is a new approach to CRM. MiAgent takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions in the market today, and leaves a fully customizable page where Customer Service Agents can select from a list widgets to display on their screen, keeping all the information on one screen rather than having to jump to different screens to answer a call in customer¿s question.

Modern IVR made simple. Build a modern IVR system to reduce operation costs and increase customer satisfaction. Our award-winning IVR Designer is the easiest tool on the market to set up your automatic telephony system. Our step-by-step guide and 24/7 support make it quick and simple to get started. Unlike our competitors, no technical knowledge is required - no developing, coding or XML needed. Simply drag and drop!

Ameyo Engage est un logiciel pour call centers basé dans le cloud qui permet aux entreprises de prendre le contrôle de leurs opérations en déployant plus rapidement des modifications des initiatives d'interaction client et en motivant leurs employés, ce qui se traduit par une meilleure expérience client, une amélioration des ventes et des paiements et, finalement, d'acquérir des clients fidèles et de créer des employés heureux.

Akio propose une plateforme de conversation client multicanal unifiée et associée à un système complet d'écoute et d'analyse de la couverture médiatique, des conversations sociales et des commentaires clients. Ces solutions sont conçues pour aider les entreprises à optimiser l'expérience de service client, à accroître les connaissances des clients et à améliorer la stratégie de marketing et de communication.

Il s'agit d'une solution globale voix et SMS conçue pour aider les marques à créer une communication automatisée, personnalisée et contextuelle par l'intermédiaire d'une API. Avec CALLR, il est aisé de créer un diagramme SVI (serveur vocal interactif) pour gérer les appels entrants. Grâce à l'API, il est possible d'acheter des numéros de manière dynamique pour les affecter en fonction des besoins. L'interface web SENDR permet de créer directement des campagnes d'acquisition et d'engagement des utilisateurs. Avec CALLTRACKR il est possible de créer des numéros d'appel suivis, ainsi qu'un bouton à cliquer pour appeler depuis le web.

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.

Le localisateur de magasin sur téléphone portable constitue le moyen le plus rapide pour les clients d'accéder aux itinéraires vers les boutiques les plus proches. Vos clients sont assurés de recevoir une réponse immédiate et précise. Ce système se connecte à votre base de données de localisation Xtireme contenant des adresses de magasins et fournit des résultats basés sur la proximité de l'appelant. Celui-ci peut être mis en relation avec le magasin pour parler à un membre du personnel ou recevoir les informations sur le magasin par SMS.

CenturionCARES provides a full suite of call center tools for both inbound and outbound customer service organizations. Our suite is sole sourced by Centurion and integrated on the front end for the customer experience through the back-end for the important statistics and reports. The CARES ACD Platform includes Skills Based Routing, Screen Pops, CRM, Agent Workflow Optimization, QA Recording Voice/Screen, Integrated QA Scorecard, After Call Survey, Virtual Call Back, Predictive Dialer.

Our Salon Call Manager gives you the ability to view live call information from any device at any time, Now the clients journey will be an enjoyable stress free experience gone are the days of classical hold music, with Mutu we will create you a bespoke On hold and In-queue informing the clients of your latest services and promotions and if they decide to hang up or leave a voicemail you will be alerted instantly so you can call them back and secure their appointment. Never miss another call!

Your overpaying for your antiquated businesses phone system! RingRoost offers a robust, streamline and modern way to setup your business phone system. You can now stay in complete complete control of every phone call, contact, voicemail message and business communication. Give RingRoost a test drive today!

A phone solution for call centers to set up options for callers out of hours, with options for departments, language, and recordings.

IVRWherever is a SaaS cloud solution that Automatically creates a Chatbot from an existing IVR available in more than 10 channels including Skype, FacebookMessenger, Slack, Telegram, SMS and many others, with zero investment, any device, any platform. Reuse all investments in your IVR, reuse your same backend. Handle unlimited simultaneous interactions elastic scale for large call volumes. A real time conversation with your IVR without the phone call for half the IVR cost.

Imagine the power of call center agents proactively reaching out to your customers while managing and exceeding inbound service levels. Imagine those agents distributed around the office, the country or the world, yet working together with a common purpose. With West Cloud Contact Pro, a fully blended inbound, outbound and multichannel contact center, this could be your reality in as little as 7-10 working days.

Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations.

Office24by7 Virtual Number helps to streamline the entire inbound business communications. It provides for segregating and routing calls to specific departments with the help of DTMF inputs and optimize communication efficiency. Multi-level IVR provides a personalized experience to customers when they reach on the business number. You can create your own call flow and Call Recordings and Post Call Survey features help you create and retain your privileged customers.

Software solution that offers speech recognition and synthesis.

Zappix transforms the user journey during contact center interactions through intuitive app-like environments, increasing self-service, reducing calls to live agents, and lowering costs. Zappix offers a cloud-based digital self-service platform for enterprise contact centers. The Visual IVR can be accessed from IVR, URLs, & text requesting the link. Available options are customized to the specific inquiries of a particular contact center.

Blueworx for IBM Voice Gateway enables businesses to deliver a more dynamic, multi-channel, natural and fluid customer experience.

InterCloud9's Voice Broadcasting and IVR poling platform is a first in class cloud based automated dialing solution. It is for mass communication, designed to reach hundreds or even thousands of contacts at once. Our automated message delivery system plays your pre-recorded message each and every time, without human deviations or mistakes, guaranteeing you the perfect delivered message each and every time.