SendGrid - Avis

SendGrid - Best Email API for sending marketing emails

Commentaires : I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.

Avantages :

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime. The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns. From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Inconvénients :

As far as technical aspects are concerned, there is nothing which I don't like. On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites. Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Alternatives envisagées : Brevo

Pourquoi passer à SendGrid : Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.

Most Underrated Powerful Email Marketing Tool

Commentaires : Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Avantages :

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Inconvénients :

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Alternatives envisagées : ConvertKit, Moosend et Omnisend

Pourquoi choisir SendGrid : They are very expensive and for half the price I can get all the features on Sendgrid.

Logiciel antérieur : Sendlane

Pourquoi passer à SendGrid : Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.

The worst customer support ever

Commentaires : I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Avantages :

Free trial easy api integration cheap and good user interface

Inconvénients :

terrible support expensive hard to talk to someone

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : easier better support

Logiciel antérieur : Amazon SES

Pourquoi passer à SendGrid : used in the past

E-mail Marketing optimized for Professionals

Commentaires : SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space

Avantages :

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Inconvénients :

They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : MailChimp actually gets very pricey after you exceed 2,000 users. MailChimp also lacks the sophistication you need when you start doing more advanced activities companies like Uber and Spotify do. If you see sent by MailChimp you know it's a small business.

Logiciel antérieur : Mailchimp

Pourquoi passer à SendGrid : SendGrid is professional strength e-mail marketing.

The best mail service provider for marketing and transactional emails.

Commentaires : I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Avantages :

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP. 4. Email Reputation indicator. 5.Full detailed report. You can see if the email it's blocked, bounced or delivered. 6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Inconvénients :

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

Alternatives envisagées : Brevo, Mailchimp et Mailjet

Pourquoi passer à SendGrid : His API have a good documentation and it's easy to implement. The free forever plan . The Price it's low in comparison with the competitors.

Not the most intuitive platform

Commentaires : I found myself working with Sendgrid during a project I was supporting. Let’s say it makes me missing the tools I used before even more.

Avantages :

It is definitely a reliable tool, and does what it is expected to do.

Inconvénients :

Two different areas -legacy and the rest- make processes complicated

Sendgrid'e Email API has solved our problems in email campaigns

Commentaires : In addition to having their emails filtered as spam, sales representatives were unable to monitor their recipients' actions when sending them via their email client. Our problem was fixed via Sendgrid's email API.

Avantages :

Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid consistently produces the highest interaction rates. The ability to automatically retry sent emails is a good bonus.

Inconvénients :

There is no consistency in the percentages of emails opened or clicked. There is currently no mechanism to block measurements that originate from email service provider bots.

SendGrid is one of my favorite email platforms.

Commentaires : Sendgrid lives up to its reputation as a market leader for email. Be it marketing, authentication and transactional emails. It provides a plethora of options and functionality that meet most business needs.

Avantages :

The fact I use sendgrid for transactional emails says a lot. The api intergration is a breeze, as are all of its parameters available. The email monitor tools as well as the disposable email detection have proven particularly useful. Third party intergration is easy with the likes of Firebase, FaunaDB and node cloud functions.

Inconvénients :

There isn't any particular thing I have a disliking for in all honesty.

Alternatives envisagées : MailerLite

Pourquoi passer à SendGrid : The api was more approachable compared to some other services on the market. With emphasis on transactional email.

Unique Way to Build a Custom Campaign manager in Record Time

Commentaires : We've liked it thus far, we're working on rebranding and on the email side we're ready thanks to SendGrid.

Avantages :

We like how there are code snippets, thorough documentation, and multiple-domain support (Something we lacked before)

Inconvénients :

I'm fond of support that makes you wait for a solution when an issue arises, but errors and documentation is thorough enough it rarely happens.

Alternatives envisagées : Mailchimp

Pourquoi passer à SendGrid : We cannot disclose our previous provider, so we did switch but can't say. We chose SendGrid over Mailchimp because it's more for developers and custom solutions. MailChimp is more customer-end-user friendly.

This is a must-have.

Commentaires : They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.

Avantages :

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Inconvénients :

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

SendGrid

Commentaires : Sendgrid handles all my mailing campaigns and I have stuck with it from day one to date. I like the email deliverability and tracking metrics offered by SendGrid and will stick with it for the foreseeable future as everything works smoothly.

Avantages :

It was very easy to integrate with my existing stack. SendGrid has really worked hard to make sure it's easy to use their software with other services out there. Most website builders by default ask you to integrate Sendgrid as your emailing service, and that was the case with my website builder. It was really easy for me to get started as all I had to do was add an API key in a provided input field. SendGrid did all the heavy lifting and I did not have to do any coding or even go through the API documentation(which by the way is very comprehensive ). You fill that that is the case in so many services that integrate with SendGrid, integration is light-work.

Inconvénients :

It is a little expensive, especially when sending a tonne of emails out and having a lot of contacts. Your email totals low-key add up when you have multiple drip campaigns and transactional emails set up. If you have a small budget it's really difficult to get measurable success on SendGrid as I found out when I just started while having a very low budget. The best way to get the best out of SendGrid is with a substantial budget, and that's a bummer when starting out.

Alternatives envisagées : Mailchimp et AWeber

Pourquoi passer à SendGrid : I choose Sendgrid because it was really easy to set up with my stack of Bubble and Zapier without any code of using the API documentation.

SendGrid - You pay for reliability

Commentaires : Easy to set up, secure and verbose logging and reporting make this an easy choice for SaaS email relaying. While there is a marketing portion to this application, we don't use it so I can't speak of it.

Avantages :

I don't think the email API service has ever had a technical downtime where it doesn't work in the many years we have used it. The API itself is very easy to use and use the least privileges. Integrating the API into your SEIM or reporting platform (Power Bi for example) is also really easy to do and gives verbose information.

Inconvénients :

Email reputation can be a concern in ensuring your emails are delivered externally unless you want to pay extra, otherwise, the lower tiers are fine and still have decent deliverability %'s, typically above 95%'s.

Perfect for my use case

Commentaires : Our use case is simple: We need reliable deliverability of emails to up to 2,500 addresses, three times weekly, and we need to be able to track bounces, address changes, etc. easily. Sendgrid provides that service well and at an affordable price point. It also offers traditional "email marketing" services, which we do not use and cannot evaluate. For our needs, it's a solid offering.

Avantages :

The media center I run submits three political op-eds per week to about 1,300 newspapers in the US (and sometimes another 1,200 internationally). Sendgrid delivers those emails in a timely manner and keeps track of bounces, etc.

Inconvénients :

Setting up to use the API from a custom email address is a bit cumbersome.

Alternatives envisagées : Mailchimp

Pourquoi passer à SendGrid : Competitive pricing, ability to send directly from our address using an API, and ability to maintain our list on our own server rather than on the service's.

API implementation is shaky and there are some 500s that you can't solve

Commentaires : After ending up on a 500 error from their server on a simple endpoint to create API keys on subusers, I made a support ticket. I had some answers at first and then the ticket stayed unanswered for 24 days, after which I went to Twitter to push them to answer me. They did answer me and told me to try using the API test tool to see if that would also produce the same 500. It did, it was now pretty clear that the error was on their side. 2 days later my ticket was simply deleted without any answer, I cannot see it in my list anymore. Despite asking them about it on Twitter again, nothing changed... I would strongly avoid Sendgrid if you're planning on using it for anything important.

Avantages :

If you use the most basic features of SendGrid, it will work and do what you need.

Inconvénients :

Don't use Subusers, ever! If you are a company who will need to rely on their subusers feature to provide services to your client, please don't, you're wasting your time and you're better off trying another provider that has the same type of functionality but that actually WORKS and is more simple. 500s left and right, endpoints that simply don't work, wrong documentation, ...

Alternatives envisagées : Campaign Monitor by Marigold et Mailchimp

Pourquoi passer à SendGrid : Because it looked more powerful, but that's the thing, it just seems more powerful but when you use it it's actually not. I'm switching to MailGun now.

Simplified email service

Avantages :

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Inconvénients :

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

An Easy to Use Email Marketing Software

Commentaires : The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Avantages :

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam. 2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison 3. A/B Testing 4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Inconvénients :

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste. I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column. However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width. 2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

If you're tight on the budget...

Commentaires : It did what we needed it to do, so that was good. We used it for over a year for monthly newsletters, but as soon as our marketing budget allowed it, we switched to MailChimp.

Avantages :

It did work and it did send the email newsletters that we needed it to. Therefore, it wasn't a complete waste of money :D Compared to many other options for email marketing, SendGrid was one of the cheapest options (except for sending the newsletters manually through one's email) and that was one of the reasons why we went with it.

Inconvénients :

It's got a lot of features, but they feel half-baked (I'm sorry, but they do.) For example, you can unsubscribe those whose emails have bounced or who unsubscribed. But in order to do that, you need to download those lists, then upload them to a special list you can call "unsubscribes" or whatever, and then, right after you've imported this list, you delete it - along with associated accounts. THIS deletes the people who bounced from your lists. Seriously?! The annoying thing was the styling within the newsletter. I am a perfectionist, so all text sizes and everything should be consistent. However, SendGrid kept changing the styles of my text and I had to choose "Normal" several times (even after copy-pasting the text from Notepad that doesn't support formatting AT ALL). And if you click on "Edit HTML" (which I often do because it's a fast way to clean away all the annoying tags), SendGrid would convert my block to HTML and would have an entirely different set of styles for it. Also, the support pages were written for someone who is native to this SendGrid thing and not a newbie. Despite doing email marketing for years, I had a hard time understanding what I need to do.

Alternatives envisagées : Reply et Mailchimp

Used to be great but new API is both non functional and not supported at all

Commentaires : Currently we are extremely frustrated and disappointed with both the support and the product itself. I would leave tomorrow if we could.

Avantages :

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Inconvénients :

Recently there's been a change with their new API which has been nothing short of woeful. We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong). This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately. The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

The best mailing solution?

Avantages :

I think, that SendGrid might be the best solution for e-mail marketing purposes or sending automated e-mails in some sort of user flow. It really speeds up the development. The desktop/mobile formats make it easy to reliably send pre-specified e-mails.

Inconvénients :

Some customizations might not be that straight forward for someone.

Alternatives envisagées : Brevo et Mailchimp

Pourquoi choisir SendGrid : Too few customization options.

Logiciel antérieur : Brevo

Very simple

Avantages :

Send massive mail with this service is very simple

Inconvénients :

Maybe the price for thousands mail in a month is too expensive.

Good but pricy option for Transaction Emails and 3rd party SMTP

Commentaires : We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool.

Avantages :

Easy of getting startedGenerous Free TierSMTP

Inconvénients :

Pricing is on the higher side as compared to the competition

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : Better UI

Pourquoi passer à SendGrid : Pricing at that point of time

An amazing email marketing tool for sending bulk emails

Commentaires : Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients.

Avantages :

We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance.

Inconvénients :

I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool

Alternatives envisagées : ActiveCampaign et Mailchimp

Pourquoi passer à SendGrid : ease of use

An excellent email marketing platform

Commentaires : The API is cost-effective due to its low operating expenses and lack of application development requirements. Even as a simple SMTP gateway, the API may execute a variety of tasks. These comprise distribution results and bounce information, which enable proper operation. The original enables MTA SaaS services. It is used to display messages from the service provider and to notify the public of impending announcements. It is difficult to function with an original nowadays since it could be utilized as a spam pass-through by hostile third parties. It can, however, operate safely if suitable security measures and patches are implemented on a regular basis. Using the SendGrid service liberates business owners from tasks over which they have no control.

Avantages :

An wonderful platform, particularly for novices. It provides free trial packages for life, 100 emails every day, and an SMTP feature that can be linked with a program. Emails can be recorded and Follow Up can be done, as well as accurate analyses through development. There are numerous benefits, and it is easy to create an HTML form to place on a landing page or your website to enroll individuals in a mailing list for a charge.

Inconvénients :

Haven't really thought about anything negative with this.

Best Transactional Email Service Out there

Commentaires : Extremely satisfied till now and have been using it for the past 4 years.

Avantages :

The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs

Inconvénients :

Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.

Alternatives envisagées : Brevo et Mailchimp

SendGrid excellent SMTP provider.

Avantages :

SendGrid was our SMTP provider for transactional emails. Using the APIs, the platform can be easily integrated with the backend system and the service can be used right away. Pricing is very attractive and can be integrated with various marketing automation platforms.

Inconvénients :

Mails start reaching SPAM box after some time and there is no clear way to analyse how many email are reaching to inbox. Domain and Ip reputation cannot be tracked on this platform.