--- description: charles : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: charles - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de publipostage](/directory/31735/direct-mail-automation/software) > [charles](/software/1012151/charles) # charles Canonical: https://fr.capterra.ca/software/1012151/charles Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1012151/charles?page=2) > Charles est un logiciel de marketing WhatsApp à Berlin qui optimise le revenu par conversation pour l'e-commerce. > > Conclusion : 21 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise charles? Marques de commerce électronique, entreprises européennes, agences de marketing, plateformes CRM, et marques axées sur la rentabilité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 21 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Charles ## Contexte commercial - **À partir de**: 349,00 € - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, italien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 32 de plus ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Analyse des campagnes - Analyse visuelle - Automatisation du marketing - Campagnes de drip marketing - Champs personnalisables - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Envoi de SMS en masse - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des abonnés - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des listes d'attente - Gestion des modèles - Historique des clients - Importation et exportation de données - Interface d'agent - Lead nurturing - Logiciels de chatbots - Marketing par courriel - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Mobile Optimization - Personnalisation - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Relevé et historique des chats - Robot pré-configuré - Réponses automatisées - Saisie de leads - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi des conversions - Suivi des courriels - Suivi des interactions - Support client ... et 27 fonctionnalités supplémentaires ## Intégrations (11 au total) - Emarsys - Google Analytics 360 - Gorgias - Klaviyo - Messenger - Meta for Business - Shopify - Shopware - Slack - Typeform - WooCommerce ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de publipostage](https://fr.capterra.ca/directory/31735/direct-mail-automation/software) ## Catégories connexes - [Logiciels de publipostage](https://fr.capterra.ca/directory/31735/direct-mail-automation/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Outils de social CRM](https://fr.capterra.ca/directory/31584/social-crm-tools/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Empowering Marketing and Customer Engagement with Hello Charles" — 5.0/5 > **Domenico** | *15 novembre 2023* | Textile | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand. > > **Inconvénients**: As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience. ----- ### "Efficient, proactive and customer-oriented" — 5.0/5 > **Marina** | *4 novembre 2024* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented. > > **Inconvénients**: At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles. > > Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals. ----- ### "Charles is recommended" — 3.0/5 > **Kristin** | *8 août 2023* | Textile | Taux de recommandation : 7.0/10 > > **Avantages**: Customers appreciate contact via WhatsApp > > **Inconvénients**: Technical problems and failures again and again > > Overall recommendable. Friendly staff. ----- ### "Great tool, great support" — 4.0/5 > **Louisa** | *8 avril 2024* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities. > > **Inconvénients**: While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows. ----- ### "Using Charles to convert website visitors to customers" — 4.0/5 > **Peter** | *19 juillet 2023* | Textile | Taux de recommandation : 8.0/10 > > **Avantages**: The ability to automate flows makes Charles a very strong tool\! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%). > > **Inconvénients**: In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools. > > Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1012151/charles?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1012151/charles) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées