---
description: WaitWell : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WaitWell - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour listes d'attente](/directory/31495/waitlist/software) > [WaitWell](/software/1018455/waitwell)

# WaitWell

Canonical: https://fr.capterra.ca/software/1018455/waitwell

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Suivant: [Page suivante](https://fr.capterra.ca/software/1018455/waitwell?page=2)

> Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel.
> 
> Conclusion : 84 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise WaitWell?

Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 84 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: WaitWell

## Contexte commercial

- **À partir de**: 29,00 $ US
- **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, espagnol, français, ukrainien
- **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Canada, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce et 35 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de clients
- Contrôles/Permissions d'accès
- Définition des priorités
- Email Reminders
- Formulaires personnalisables
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des contacts
- Gestion des listes d'attente
- Gestion des rendez-vous
- Gestion des réservations
- Intégration de sites web
- Liste d'attente publique
- Messagerie SMS
- Paiements en ligne
- Planification automatisée
- Préinscription
- Rappels
- Rapports et statistiques
- Rendez-vous récurrents
- Réservation en ligne
- Self Check-In/Check-Out
- Signature numérique
- Suivi du statut des listes d'attente
- Suivi du temps d'attente
- Wireless Internet Access Control

## Intégrations (25 au total)

- CharmHealth
- Freshservice
- Google Authenticator
- Google Calendar
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams

... et 10 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour listes d'attente](https://fr.capterra.ca/directory/31495/waitlist/software)

## Catégories connexes

- [Logiciels pour listes d'attente](https://fr.capterra.ca/directory/31495/waitlist/software)
- [Logiciels d'accueil des visiteurs](https://fr.capterra.ca/directory/10020/visitor-management/software)
- [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software)

##  Logiciels similaires

1. [The Receptionist for iPad](https://fr.capterra.ca/software/133191/the-receptionist-for-ipad) — 4.8/5 (328 reviews)
2. [Visitly](https://fr.capterra.ca/software/179358/visitly) — 4.5/5 (48 reviews)
3. [Archie](https://fr.capterra.ca/software/1023304/archie) — 4.9/5 (81 reviews)
4. [Vizito Gestion Des Visiteurs](https://fr.capterra.ca/software/147970/vizito) — 4.7/5 (168 reviews)
5. [Qminder](https://fr.capterra.ca/software/160462/qminder) — 4.8/5 (93 reviews)

## Avis

### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5

> **Dionne Joy** | *26 décembre 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow.
- 

-
> 
> **Inconvénients**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both.  WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments.
-
> 
> My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend.

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### "Reliable, Easy to Use, and Highly Effective" — 5.0/5

> **Jorge** | *29 novembre 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations.

From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations.

Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges.
> 
> **Inconvénients**: This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others.

-----

### "Awesome Que management" — 4.0/5

> **Chance** | *26 novembre 2025* | Assurance | Taux de recommandation : 9.0/10
> 
> **Avantages**: It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell.
> 
> **Inconvénients**: Sometimes there are connectivity issues where people are texting in and it's not placing them in the que.
> 
> We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like.

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### "Easy and convenient\!" — 5.0/5

> **Joshua** | *13 mars 2026* | Comptabilité | Taux de recommandation : 10.0/10
> 
> **Avantages**: I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card.
> 
> **Inconvénients**: Nothing\! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints.
> 
> I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn.

-----

### "Waitwell is a Fantastic Customer Management Solution" — 5.0/5

> **Jonathan** | *26 novembre 2025* | Administration publique | Taux de recommandation : 10.0/10
> 
> **Avantages**: The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff.
> 
> **Inconvénients**: I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available.
> 
> We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1018455/waitwell)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/236054/WaitWell/> |
| en-AE | <https://www.capterra.ae/software/1018455/waitwell> |
| en-AU | <https://www.capterra.com.au/software/1018455/waitwell> |
| en-CA | <https://www.capterra.ca/software/1018455/waitwell> |
| en-GB | <https://www.capterra.co.uk/software/1018455/waitwell> |
| en-IE | <https://www.capterra.ie/software/1018455/waitwell> |
| en-IL | <https://www.capterra.co.il/software/1018455/waitwell> |
| en-IN | <https://www.capterra.in/software/1018455/waitwell> |
| en-NZ | <https://www.capterra.co.nz/software/1018455/waitwell> |
| en-SG | <https://www.capterra.com.sg/software/1018455/waitwell> |
| en-ZA | <https://www.capterra.co.za/software/1018455/waitwell> |
| fr | <https://www.capterra.fr/software/1018455/waitwell> |
| fr-BE | <https://fr.capterra.be/software/1018455/waitwell> |
| fr-CA | <https://fr.capterra.ca/software/1018455/waitwell> |
| fr-LU | <https://www.capterra.lu/software/1018455/waitwell> |

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