--- description: Neon CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Neon CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des membres](/directory/20045/membership-management/software) > [Neon CRM](/software/102088/neoncrm) # Neon CRM Canonical: https://fr.capterra.ca/software/102088/neoncrm Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/102088/neoncrm?page=2) > Stimulez vos donateurs, planifiez des événements, gérez vos adhésions, suivez vos bénévoles et plus encore avec l'un des meilleurs logiciels cloud tout-en-un pour les organismes à but non lucratif. > > Conclusion : 613 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Neon CRM? NeonCRM a été créé dans le but d'être le CRM intégré le plus puissant spécialement conçu pour les associations. Il offre aux organisations de toutes tailles les mêmes outils que ceux utilisés par les plus grandes associations pour réussir. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 613 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Neon One - **Pays**: Chicago, É.-U. - **Fondé**: 2000 ## Contexte commercial - **À partir de**: 139,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Base de données de contacts - Base de données de membres - Communication avec les membres - Comptabilité - Don en ligne - Don récurrent - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des applications - Gestion des bénévoles - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des promesses de don - Gestion des reçus - Gestion des subventions - Gestion des événements - Gestions des anciens élèves - Intégration des médias sociaux - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Paiements électroniques - Planification des événements - Portail des membres - Portail libre-service - Rapports et statistiques - Renouvellement d'abonnements - Répertoire de membres - Traitement des paiements - Types de membres ## Intégrations (15 au total) - Chariot - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des membres](https://fr.capterra.ca/directory/20045/membership-management/software) ## Catégories connexes - [Logiciels de gestion des membres](https://fr.capterra.ca/directory/20045/membership-management/software) - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) - [Logiciels de gestion d'association](https://fr.capterra.ca/directory/30113/association-management/software) - [Logiciels de gestion des dons](https://fr.capterra.ca/directory/30548/donation-management/software) - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) ## Logiciels similaires 1. [DonorSnap](https://fr.capterra.ca/software/97513/donorsnap) — 4.6/5 (407 reviews) 2. [DonorPerfect](https://fr.capterra.ca/software/2698/donorperfect-fundraising-software) — 4.5/5 (1394 reviews) 3. [Givebutter](https://fr.capterra.ca/software/172048/givebutter) — 4.8/5 (871 reviews) 4. [Bloomerang](https://fr.capterra.ca/software/131207/bloomerang) — 4.7/5 (1287 reviews) 5. [Bonterra Network for Good](https://fr.capterra.ca/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Avis ### "Works well enough" — 3.0/5 > **Amanda** | *13 février 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 5.0/10 > > **Avantages**: Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. > > **Inconvénients**: Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. > > I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. ----- ### "Great Support Team, Slight Learning Curve" — 4.0/5 > **Samantha** | *24 novembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. > > **Inconvénients**: My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. > > Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. ----- ### "Neon CRM meets our needs as an organization" — 4.0/5 > **Cara** | *17 février 2026* | Services environnementaux | Taux de recommandation : 8.0/10 > > **Avantages**: Neon One matches the sophistication we need for our organization - donor management, email marketing and advanced reporting options. I like that there are many ways to seek help from the platform and they are usually pretty responsive and helpful. They will work with you to solve a problem until you've gotten to the bottom of it and they are welcoming of feedback and suggestions. > > **Inconvénients**: The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated. > > We are happy with Neon CRM, it meets our needs as a medium-sized organization and importantly they are responsive when we need help. ----- ### "Great Time Saver" — 5.0/5 > **Miranda** | *13 août 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. > > **Inconvénients**: The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. > > Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. ----- ### "Neon CRM Review" — 5.0/5 > **Susan** | *26 février 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. > > **Inconvénients**: Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. > > Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. ----- Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/102088/neoncrm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/102088/neoncrm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées