Sirvoy - Avis

Service à la clientèle impeccable

Avantages :

Sirvoy est un logiciel très facile d'utilisation. Dans un contexte de roulement de main d'oeuvre important, c'est un avantage non négligeable. Lorsque les rubriques d'aide ne suffisent pas à trouver la réponse à une question, le chat du service à la clientèle est une réelle bénédiction: on peut échanger avec un humain, qui trouve toujours les réponses à nos questions. C'est ultra-rapide et efficace!

Inconvénients :

La présentation visuelle de l'interface client est l'un des principaux aspect à améliorer, selon nous. Également, dans la séquence de présentation des produits, il n'est pas possible de mettre en vente des forfaits AVANT de voir la disponibilités des unités d'hébergement, ce qui devrait être possible, selon nous.

recommandation

Avantages :

intégration parfaite avec les autres canaux de réservation et liaison avec stripe

Inconvénients :

aucun points faibles, tout va bien ::::::::::::::::::::::::::::::::::::::::::::::::::

Un produit presque parfait

Avantages :

Le prix est certainement l'avantage premier, mais les conseillers via Tchat sont aussi un gros avantage. Avec leurs service nous pouvons gerer notre petit camping sans aucun probleme ni overbooking

Inconvénients :

Malheureusement l'absence d' Ota plus specifique est dommage

Commentaires

Commentaires : Ça me permet d'être plus sur le terrain que derrière mes livres de réservations

Avantages :

Ça fait exactement 2 ans que je cherchais un logiciel aussi simple et complet et surtout en français

Inconvénients :

aucun à date - si ils y en je parlerai au service à la clientèle pour voir ai il y a possibilité de modifier ou changer

Parfait pour gérer mes réservations

Avantages :

Service assistance parfait . Réactivité

Inconvénients :

Il n’est pas possible d’intégrer certaines plates formes de réservation

Great booking system - easy to use

Commentaires : In our company we save time and money using Sirvoy software.
Works every time - any time :)

Avantages :

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Inconvénients :

We are most satisfied with this software.

We just switched and we already love it!

Commentaires : We just switched connectivity providers and we are loving it.

Avantages :

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

Inconvénients :

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

Alternatives envisagées : Little Hotelier

Pourquoi choisir Sirvoy : Little Hotelier was difficult to set up, difficult to maintain. We ended up needing to hire someone to integrate, etc and we decided it was enough. It was also much more expensive and there were not options to have video calls with their team to set up things aside from the very basic initial one. Customer service wasn't that great either.

Logiciel antérieur : Little Hotelier

Pourquoi passer à Sirvoy : We got really good recommendations from a business in our area, La Iguana Perdida. We checked it out, had our demo call and loved it. The pricing structure makes sense to us and decided to give it a go.

They made it worse

Commentaires : Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.

Avantages :

not much, its adaptable if youare prepared to use clutzy solutions

Inconvénients :

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Does everything I need and more

Commentaires : Very satisfactory. Plus all the extra characters required to answer this section

Avantages :

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Inconvénients :

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Alternatives envisagées : Little Hotelier

Pourquoi passer à Sirvoy : Actually I considered switching after a couple years with Sirvoy. But they don't have the accounting data download features, or at least I couldn't find them.

Sirvoy is the perfect choice for a small hotel

Commentaires : Very satisfied with the product. In particular, with the prompt response to support questions.

Avantages :

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Inconvénients :

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Great booking app for wilderness lodges with several accomodations!

Commentaires : I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge.
I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc. The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful.
The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.

Avantages :

I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing.

Inconvénients :

It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk.

Great for a guesthouse, easy to use. But no payment option for Indonesia

Commentaires : Save time

Avantages :

Easy to use Automated messages Editable reservation forms Links to OTA's

Inconvénients :

No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

Great technical support

Commentaires : Its good. The only things I would ask to make it better is what a detailed above.

Avantages :

Easy to use and they are alway available to help

Inconvénients :

The photo display. It could be better and more atractive. The setups to print invoices. I dont like that it makes an average of the pricing. I would like to see the cost of every night in a multiple night.

Reliable for a channel manager

Commentaires : very good, just lacks the ability to accept payments on our behalf for Indonesia

Avantages :

ease of use, fast customer service support

Inconvénients :

no payment option available for indonesia to have guests pay directly after booking

Working with Sirvoy.

Commentaires : "Working with Sirvoy has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!"

Avantages :

It is always easy to get the proper help, when needed.

Inconvénients :

I have no complains, the website is easy to manage and support is very helpful.

Best Tech Support Ever!

Commentaires : Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

Avantages :

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Inconvénients :

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!). One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward). So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Simple, yet powerful in its effect on our business

Commentaires : We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.

Avantages :

I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

Inconvénients :

At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).

Much Improved

Commentaires : I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John

Avantages :

Once it is set up it works well

Inconvénients :

set up is a biatch

One of the easiest booking manager out there!

Commentaires : Easy to use, integrability with booking channels, accesible from mobile or tablet.

Avantages :

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Inconvénients :

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

The OG of Booking Engines

Commentaires : This software has made aoooooo much money for my clients. They have an easy monthly fee with 0% per booking.

Avantages :

The product is freaking amazing and does everything you need to get direct bookings at 0% although the customer service is probably what I’ve enjoyed most.

Inconvénients :

I don’t like the booking engine design customization options but that’s no big deal. The widget is still beautiful.

Alternatives envisagées : Cloudbeds, freetobook et eZee Reservation

Pourquoi passer à Sirvoy : Pricing and Support

Great Company

Commentaires : excellent

Avantages :

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

Inconvénients :

I cant think of anything, they are really good

Great HMS and customer support

Avantages :

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Inconvénients :

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Sirvoy offers a solid platform that has not failed us in the 3 years we have used it.

Commentaires : We now do 75% of our bookings online through our own website thanks to Sirvoy

Avantages :

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

Inconvénients :

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Easy and Simple

Commentaires : My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Avantages :

Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it. You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Inconvénients :

There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

Sirvoy for Fjallfrid

Commentaires : We have used Sirvoy for approx four years now in order to manage a small (six unit) vacation rental business. The system has served our purpose quite well (we started off with Excel) . What I particularly like is that the system is easy to use and that it continuously evolves. Sirvoy is a significantly more powerful solution today compared to when we started off four years ago but the cost of use is till at a reasonable healthy level for our small business.

Avantages :

Subscription model Reasonable cost Easy to go and easy to use All in one package Enough functions and features for a smaller business / straight forward operation

Inconvénients :

Nothing in particular