--- description: Retino : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des retours](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://fr.capterra.ca/software/1040740/retino Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1040740/retino?page=2) > Retino est un logiciel de gestion des retours basé sur le cloud qui aide les commerces de détail en ligne à offrir une meilleure expérience aux clients. > > Conclusion : 15 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Retino? Commerces de détail en ligne, vendeurs en ligne, boutiques en ligne ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 15 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Retino ## Contexte commercial - **À partir de**: 15,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, hongrois, tchèque - **Pays disponibles**: Allemagne, Autriche, Belgique, Bulgarie, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France, Groenland, Grèce, Hongrie, Irlande, Italie, Lettonie, Liechtenstein, Lituanie, Luxembourg et 13 de plus ## Fonctionnalités - Alertes/Notifications - Codes-barres et RFID - Exchange Management - Gestion d'entrepôt - Gestion de réparation - Gestion des demandes sous garantie - Gestion des expéditions - Gestion des flux de travail - Gestion des remboursements - Gestion des retours - Impression d'étiquettes - Portail client - Rapports et analyses - Suivi des commandes - Suivi des garanties - Suivi des ressources - Tableau de bord d'activités ## Intégrations (5 au total) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de gestion des retours](https://fr.capterra.ca/directory/34035/returns-management/software) ## Catégories connexes - [Logiciels de gestion des retours](https://fr.capterra.ca/directory/34035/returns-management/software) - [Logiciels de gestion des garanties](https://fr.capterra.ca/directory/31558/warranty-management/software) ## Logiciels similaires 1. [ServiceWorks](https://fr.capterra.ca/software/183679/serviceworks) — 3.6/5 (115 reviews) 2. [A1 Tracker](https://fr.capterra.ca/software/166909/a1-tracker) — 4.9/5 (79 reviews) 3. [RenewityRMA](https://fr.capterra.ca/software/153078/renewityrma) — 4.9/5 (10 reviews) 4. [Claimlane](https://fr.capterra.ca/software/176640/claimlane) (0 reviews) 5. [Samsara](https://fr.capterra.ca/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) ## Avis ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 mai 2023* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Inconvénients**: I can't come up with anything negative really. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 août 2024* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Inconvénients**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 juin 2023* | Articles de sport | Taux de recommandation : 8.0/10 > > **Avantages**: the most useful thing is overview of each case. Simple user interface. > > **Inconvénients**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Amerigo/Rituals - Reviews" — 5.0/5 > **Ondrej** | *15 août 2024* | Cosmétiques | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of application. Automation of claims. > > **Inconvénients**: I would improve the emails sent to customers graphically and in terms of content. > > The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. ----- ### "Great solution for online returns" — 5.0/5 > **Tadeas** | *13 août 2024* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: - quick support response - clear client - really easy to set up on your website > > **Inconvénients**: - lack of brand customisation - didn't find any more > > It' a great tool for online returns and customer care. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1040740/retino?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1040740/retino) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées