--- description: Verint Automated Quality Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Verint Automated Quality Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de la qualité](/directory/30099/quality-management/software) > [Verint Automated Quality Management](/software/104168/impact-360) # Verint Automated Quality Management Canonical: https://fr.capterra.ca/software/104168/impact-360 Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/104168/impact-360?page=2) > Donne une visibilité sur vos opérations pour améliorer la qualité du back-office, la productivité et la cohérence des processus et réduire les coûts. > > Conclusion : 19 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Verint Automated Quality Management? Conçue pour les organismes de santé, les télécommunications, les sous-traitants et les organismes à but non lucratif, cette solution basée sur le cloud permet de gérer les données sur plusieurs systèmes, afin d'améliorer l'efficacité opérationnelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 19 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Verint - **Pays**: Melville, É.-U. - **Fondé**: 2004 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Albanie, Allemagne, Andorre, Arabie saoudite, Argentine, Arménie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Brunéi, Brésil, Bulgarie, Bélarus, Cambodge et 96 de plus ## Fonctionnalités - Archivage et rétention - Communication multicanal - Contrôles/Permissions d'accès - Employee Coaching Tools - Enregistrement des appels - Gestion de la conformité - Gestion de la qualité - Gestion des audits - Gestion des commentaires - Gestion des risques - Interface d'agent - Monitoring - Multiples modèles de notation - Rapports et analyses - Suivi de la conformité - Suivi des indicateurs clés de performance - Tableau de bord d'activités - Third-Party Integrations ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) ## Catégories connexes - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) - [Logiciels de conformité](https://fr.capterra.ca/directory/30110/compliance/software) - [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Playvox](https://fr.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews) 3. [Medallia Agent Connect](https://fr.capterra.ca/software/181460/stella-connect) — 4.9/5 (18 reviews) 4. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Calabrio ONE](https://fr.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Avis ### "Great Experience for call audits" — 5.0/5 > **Elias Alirio** | *31 juillet 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation. > > **Inconvénients**: For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used. ----- ### "Verint Review" — 4.0/5 > **Utilisateur vérifié** | *2 juillet 2024* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: The ease of use and the organization of the scheduling. > > **Inconvénients**: The slow loading and no way to change my breaks, less features. Plus it looked outdated ----- ### "Find a different product" — 1.0/5 > **Lindsey** | *21 novembre 2023* | Médecine douce | Taux de recommandation : 0.0/10 > > **Avantages**: I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions. > > **Inconvénients**: Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do. ----- ### "Useful Schedule Tracking and Quality Monitoring with Some Flaws" — 4.0/5 > **Kirby** | *17 février 2019* | Édition | Taux de recommandation : 7.0/10 > > **Avantages**: As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier. > > **Inconvénients**: Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program. > > With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined. ----- ### "Great for Productivity and Adherence" — 4.0/5 > **Jensi** | *19 décembre 2018* | Externalisation/délocalisation | Taux de recommandation : 8.0/10 > > **Avantages**: I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas. > > **Inconvénients**: When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent. > > It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/104168/impact-360?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/104168/impact-360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées