--- description: Shipwire : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shipwire - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des livraisons](/directory/30104/shipping/software) > [Shipwire](/software/105628/shipwire) # Shipwire Canonical: https://fr.capterra.ca/software/105628/shipwire Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/105628/shipwire?page=2) > La plateforme Shipwire est une plateforme logicielle basée sur le Cloud qui permet aux marques et de commerces de détail de gérer leurs opérations de traitement des commandes. > > Conclusion : 16 utilisateurs lui ont donné la note de **1.3/5**. Figure au meilleur classement pour **Simplicité**. ----- ## Présentation ### Qui utilise Shipwire? La plateforme Shipwire est conçue pour les marques et les commerces de détail de toutes tailles afin de connecter leurs produits au marché à travers tous les canaux de vente, que ce soit directement au consommateur ou d'entreprise à entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **1.3/5** | 16 Avis | | Simplicité | 2.0/5 | D'après l'ensemble des avis | | Support client | 1.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 1.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 1.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 10% | (1/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ingram Micro - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 30,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Gestion Import/Export - Gestion des commandes - Gestion des expéditions - Gestion des fournisseurs - Gestion des retours - Gestion des stocks - Gestion des transports - Gestion du sourcing - Livraison par voie aérienne - Livraison par voie terrestre - Rapports et analyses - Suivi des expéditions ## Intégrations (22 au total) - 1ShoppingCart - Adobe Commerce - BigCommerce - Brightpearl - CoreCommerce - Keap - NetSuite - Ordoro - PayPal - Pinnacle Cart - PrestaShop - Rithum - Salesforce Marketing Cloud - Shift4Shop - ShipStation ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) ## Catégories connexes - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) - [Outils dropshipping](https://fr.capterra.ca/directory/31819/dropshipping/software) - [Logiciels de gestion de la chaîne logistique](https://fr.capterra.ca/directory/4/supply-chain-management/software) - [Logiciels de gestion des commandes](https://fr.capterra.ca/directory/30225/order-management/software) - [Plateformes de vente en ligne](https://fr.capterra.ca/directory/30848/shopping-cart/software) ## Logiciels similaires 1. [Cin7 Omni](https://fr.capterra.ca/software/133133/cin7) — 4.3/5 (600 reviews) 2. [Descartes Sellercloud](https://fr.capterra.ca/software/160953/sellercloud) — 4.3/5 (33 reviews) 3. [Kentro](https://fr.capterra.ca/software/1036153/kentro) — 4.9/5 (16 reviews) 4. [Zoho Inventory](https://fr.capterra.ca/software/146241/zoho-inventory) — 4.5/5 (414 reviews) 5. [Shipedge](https://fr.capterra.ca/software/144276/shipedge) — 4.6/5 (11 reviews) ## Avis ### "losses and nightmares" — 1.0/5 > **Anna** | *23 octobre 2015* | Cosmétiques > > few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion. ----- ### "Do yourself a favor and use a different company" — 1.0/5 > **Utilisateur vérifié** | *2 octobre 2019* | Mode et vêtements | Taux de recommandation : 0.0/10 > > **Avantages**: You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should. > > **Inconvénients**: If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents. > > Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else. ----- ### "Outsourced bad support, horrible experience" — 1.0/5 > **Andrea** | *28 novembre 2023* | Vente au détail | Taux de recommandation : 2.0/10 > > **Avantages**: At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support > > **Inconvénients**: Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service. > > One of the worst warehouse experiences we had ----- ### "Terrible on all counts" — 1.0/5 > **Utilisateur vérifié** | *5 septembre 2018* | Compagnies aériennes/Aéronautique | Taux de recommandation : 0.0/10 > > **Avantages**: When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them. > > **Inconvénients**: When it fails. Which is frequently. With very poor service. > > Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership. ----- ### "Easy to use, but customer service isn't the best" — 3.0/5 > **Mamie** | *11 juillet 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 5.0/10 > > **Avantages**: The platform is very intuitive and simple to use. It's easy to change and update orders. It's an excellent system. > > **Inconvénients**: The customer service isn't great. Even when they can be reached, it's not easy to get a solution to an issue. > > We face some frustrations, but overall it's a great platform. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/105628/shipwire?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/105628/shipwire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées