--- description: Salesforce Customer360 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour gestion d'affaire](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://fr.capterra.ca/software/1062021/salesforce-customer360 Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 est une suite complète de produits conçue pour révolutionner la façon dont les entreprises communiquent avec leurs clients. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 48 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Salesforce - **Pays**: San Francisco, É.-U. - **Fondé**: 2003 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alertes/Notifications - Automatisation du marketing - Gestion des campagnes - Gestion des contacts - Gestion des flux de travail - Gestion des leads - Gestion du pipeline de ventes - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Mesure des performances - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Suivi des interactions - Tableau de bord d'activités - Third-Party Integrations ## Category - [Logiciels pour gestion d'affaire](https://fr.capterra.ca/directory/30532/business-management/software) ## Catégories connexes - [Logiciels pour gestion d'affaire](https://fr.capterra.ca/directory/30532/business-management/software) - [Plateformes collaboratives](https://fr.capterra.ca/directory/15/collaboration/software) - [Logiciels d'intelligence artificielle](https://fr.capterra.ca/directory/30938/artificial-intelligence/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. [WPS Office](https://fr.capterra.ca/software/126794/wps-office) — 4.5/5 (1532 reviews) 2. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 3. [QuickBooks Online](https://fr.capterra.ca/software/141374/quickbooks-online) — 4.3/5 (8393 reviews) 4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13547 reviews) ## Avis ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 janvier 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Inconvénients**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 novembre 2023* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Inconvénients**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1 juillet 2025* | Hôtellerie | Taux de recommandation : 2.0/10 > > **Avantages**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Inconvénients**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "BEST VALUE CORPORATE CRM" — 5.0/5 > **Speranza** | *2 novembre 2023* | Marketing et publicité | Taux de recommandation : 7.0/10 > > **Avantages**: It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them. > > **Inconvénients**: Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs. > > I liked it a lot and it was easy to learn to manage it according to my needs, to take advantage of them and save me time. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 mai 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Inconvénients**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1062021/salesforce-customer360?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1062021/salesforce-customer360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées