--- description: SmartSolve : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSolve - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de la qualité](/directory/30099/quality-management/software) > [SmartSolve](/software/106668/smartsolve) # SmartSolve Canonical: https://fr.capterra.ca/software/106668/smartsolve Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/106668/smartsolve?page=2) > Des solutions complètes de gestion de la qualité, des fournisseurs, de la conformité et des risques pour le secteur des sciences de la vie. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmartSolve? IQVIA Quality Compliance accompagne les organisations avec des services et une technologie qui facilitent une meilleure gestion de la qualité et de la conformité des appareils médicaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 11 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: IQVIA - **Fondé**: 2001 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, espagnol, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque - **Pays disponibles**: Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Alerts/Escalation - Analyse des causes profondes - Archivage et rétention - Classification des documents - Codage et contrôle de documents - Conformité SCORM - Contrôle de qualité - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Conversion de fichier - Gestion de la conformité - Gestion de versions - Gestion des audits - Gestion des changements - Gestion des contrôles internes - Gestion des flux de travail - Gestion des incidents - Gestion des inspections - Gestion des plaintes - Gestion des risques - Gestion des tâches - Gestion du sourcing - Intégration des employés - Logiciels d'actions préventives et correctives - Mesure des performances - Modèles personnalisables - Monitoring - Notation des risques - Outils de collaboration - Partage des fichiers - Piste d'audit - Planification d'audit - Planification des changements - Portail libre-service - Rapports et analyses - Recherche en texte intégral - Recherche/Filtre - Risk Analysis - Saisie de documents - Signature électronique - Stockage de documents - Suivi de la conformité - Suivi des changements - Suivi des non-conformités - Suivi des problèmes - Tableau de bord - Tests et évaluations - Third-Party Integrations - Workflow d'approbation - Évaluation des risques ... et 8 fonctionnalités supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) ## Catégories connexes - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Logiciels de conformité](https://fr.capterra.ca/directory/30110/compliance/software) - [Logiciels d'audit](https://fr.capterra.ca/directory/30664/audit/software) - [Outils de gestion des risques](https://fr.capterra.ca/directory/30665/risk-management/software) ## Logiciels similaires 1. [Dot Compliance](https://fr.capterra.ca/software/192574/dot-compliance) — 4.4/5 (76 reviews) 2. [Cority](https://fr.capterra.ca/software/102848/ehs-management-software) — 4.4/5 (106 reviews) 3. [QT9 QMS](https://fr.capterra.ca/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) 4. [MasterControl Quality Excellence](https://fr.capterra.ca/software/148577/mastercontrol) — 4.5/5 (526 reviews) 5. [Ideagen Quality Management](https://fr.capterra.ca/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) ## Avis ### "Solid System, Large Learning Curve" — 4.0/5 > **Utilisateur vérifié** | *2 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 7.0/10 > > **Avantages**: My company recently swiched to using IQVIA for controlled document management. It is helpful for document change traceability and training. The help team is pretty responsive and has been helpful with questions and concerns. > > **Inconvénients**: This system is complex and many employees in my company have struggled to understand the processes involved because they are not always intuitive. It takes significant time and effort to learn and transfer documents to this system from an existing system. ----- ### "The SmartSolve Experience" — 4.0/5 > **Honey** | *23 mars 2022* | Appareils médicaux | Taux de recommandation : 8.0/10 > > **Avantages**: Tracking\! I know who completed there task(s) and who is the bottleneck. > > **Inconvénients**: SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11. > > Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are amazing\! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo). ----- ### "Longer implementation than expected" — 3.0/5 > **Utilisateur vérifié** | *19 juillet 2018* | Produits pharmaceutiques | Taux de recommandation : 7.0/10 > > **Avantages**: The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.). > > **Inconvénients**: Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 \& 2018 most of the time the website had few offerings. > > Enhanced document management and training management capabilities (First two modules that have been implemented) ----- ### "Organized flows" — 5.0/5 > **Ana** | *13 mars 2022* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use of the system. All menu driven > > **Inconvénients**: every time a change is made i have to manually clear server cache ----- ### "FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt." — 4.0/5 > **Utilisateur vérifié** | *10 juillet 2018* | Biotechnologie | Taux de recommandation : 8.0/10 > > **Avantages**: The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates. > > **Inconvénients**: Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/106668/smartsolve?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/106668/smartsolve) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées