---
description: SysAid : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SysAid - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Solutions de gestion des services informatiques](/directory/30672/it-service/software) > [SysAid](/software/107225/sysaid)

# SysAid

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> Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord.
> 
> Conclusion : 512 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise SysAid?

SysAid est au service d'organisations de toutes tailles et de tous les secteurs d'activité, des PME aux plus grandes entreprises. Il existe diverses formules adaptées à tous les clients, de l'édition de base à l'édition d'entreprise.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 512 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: SysAid Technologies
- **Pays**: Toronto, Canada
- **Fondé**: 2002

## Contexte commercial

- **Type de licence**:  (Version d’essai gratuite)
- **Prix**: Contactez SysAid pour plus de renseignement concernant les tarifs.
- **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, espagnol, français, hébreu, italien, japonais, portugais, russe
- **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Barbade, Belgique, Bermudes, Bhoutan et 189 de plus

##  Fonctionnalités

- Accès et contrôle à distance
- Alertes/Notifications
- Alerts/Escalation
- Automatisation des processus d'affaires
- Autorisations basées sur les rôles
- Barcode/Ticket Scanning
- Base de données de clients
- Chat en temps réel
- Clavardage et messagerie
- Communication multicanal
- Configuration des workflows
- Contrôle du processus d'approbation
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Fonction de glisser-déposer
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la conformité
- Gestion des accords de service
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des capacités
- Gestion des connaissances
- Gestion des correctifs
- Gestion des flux de travail
- Gestion des incidents
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Gestion des utilisateurs
- Gestion des versions
- Journaux des événements
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports de disponibilité
- Rapports et analyses
- Rapports et statistiques
- Rapports informatiques
- Real-Time Monitoring
- Recherche en texte intégral
- Suivi de la conformité
- Suivi des performances
- Suivi des ressources
- Suivi des ressources informatiques
- Support client
- Surveillance et gestion à distance
- Tableau de bord
- Tableau de bord d'activités

... et 17 fonctionnalités supplémentaires

## Intégrations (39 au total)

- Asana
- CAS
- Docusign
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams

... et 24 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software)

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5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)

## Avis

### "Solutions for work processes and user experiences" — 4.0/5

> **Sol Jung** | *30 janvier 2026* | Compagnies aériennes/Aéronautique | Taux de recommandation : 8.0/10
> 
> **Avantages**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted.
> 
> **Inconvénients**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief.
> 
> Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. Unfortunately, it would have been better if the company had been expressed in a picture to be brief.

-----

### "Great ITSM with automation and AI\!" — 4.0/5

> **Peter** | *28 avril 2025* | Services aux consommateurs | Taux de recommandation : 9.0/10
> 
> **Avantages**: Great customer representatives and knowledgeable support staff.
> 
> **Inconvénients**: Sometime new features can take longer than expected to get to production
> 
> We have been using SysAid for 3 years.  We really like the automation and AI features that SysAid offer as well as the BI reporting

-----

### "SysAid is a solid tool with a great team that will support you all the way through" — 5.0/5

> **Victor** | *19 juin 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: The AI functions are vast and very useful
Ease of use is big for our customers, whether they be internal or external
Implementation was fast and to the point any questions we had were responded to within 1 or 2 days 
Their Customer support team was fast to respond, and they take feedback and new functionality very fast
Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test 
My team and I are using the app daily, and now, our internal users are very happy with the change
> 
> **Inconvénients**: It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself
> 
> We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB

-----

### "SysAid Experience" — 5.0/5

> **Mohammed Hareez** | *6 février 2025* | Services financiers | Taux de recommandation : 10.0/10
> 
> **Avantages**: we use SysAid to create tickets for our IT team to review it and its so good to use.
> 
> **Inconvénients**: The only dislike about sysaid is its not well organized
> 
> My overall experience with sysaid is outstanding

-----

### "Sysaid is great for IT management" — 5.0/5

> **Brian** | *30 janvier 2025* | Construction | Taux de recommandation : 8.0/10
> 
> **Avantages**: Easy to learn and use from an admin and end user point of view
> 
> **Inconvénients**: I personally find the knowledge base tab can get a little messy. This maybe user based.
> 
> SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation features. It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience. SysAid's flexibility and customizable workflows make it a great fit for businesses of any size.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/107225/sysaid)

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