Comm100 Live Chat - Avis

Awesome

Commentaires : I am able to work more efficiently thanks to this system.

Avantages :

The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

Inconvénients :

Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

Better way to communicate

Avantages :

Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.

Inconvénients :

Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.

Expensive for something so basic.

Commentaires : It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.

Avantages :

There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data.

Inconvénients :

Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information.

The only chat / omnichannel customer support platform you'll ever need

Commentaires : We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Avantages :

Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Inconvénients :

We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Growing My Business

Avantages :

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office. The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat. I highly recommend this service!!

Inconvénients :

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Easy to use overall.

Commentaires : Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Avantages :

Ease of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.

Inconvénients :

You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares.

Comm100 works for us

Commentaires : We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Avantages :

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Inconvénients :

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Comm100 Live Help(chat)

Commentaires : Great job to the developers, product runs smoothly

Avantages :

This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Inconvénients :

Nothing bad to say as chat has been really useful for us!

Comm100 review by Teodora Dimitrova

Commentaires : It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Avantages :

Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side

Inconvénients :

The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot

Great and easy to use on both sides: as an user and admin

Commentaires : Made my life better since my company purchased this product. User friendly

Avantages :

Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

Inconvénients :

Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

User friendly, sometimes technical issues.

Avantages :

It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

Inconvénients :

You do not have control (that I know of) to the tabs on the back end for reporting/sorting. So for instance, when ratings were taken off of the visible information, we needed to start opening up each chat in order to view this.

Great Product, Great Custom Design Features

Commentaires : Everything has worked as should. No downtime. Never had issues where I had to

Avantages :

Very easy to setup. Lots of options to customize the look and design. The ability to have the live chat for multiple sites is great.

Inconvénients :

It can get pricey once you start adding multiple agents.

Does an excellent job allowing our company to provide online support.

Commentaires : I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

Avantages :

Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

Comm100 is a must have for your business

Avantages :

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution. We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Inconvénients :

Of course there are hiccups when implementing any new software but I can't thank Comm100's Success Team enough for being so readily available to answer any questions or help us through processes. They really do go above and beyond the level of service expected.

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

Avantages :

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Inconvénients :

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

User-friendly interface, could use some performance improvements.

Avantages :

Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

Inconvénients :

Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

A great tool that allows us to connect with our customers

Commentaires : Converting potential customers that are researching appliances to purchasing customers

Avantages :

I love using the quick canned message feature. It allows me to respond quickly with a lot of commonly used statements.

Inconvénients :

When a new message come through I get a pop up in the lower corner of my screen if I have the window minimized. That pop up goes away too quickly for me to click on it. There needs to be an option to have that pop up appear longer.

Best decision ever

Commentaires : We sell a product that usually takes "teaching" to complete the sale. Comm has been instrumental in that process. Honestly, I am not sure our company would have survived without the ability to quickly and professionally communicate with our customers A sincere thank you to all those who make comm work..

Avantages :

Ease of use. The look and feel of the software. The historical info that it maintains.

Inconvénients :

Wish it had enhanced analytics, would like to have it tie into different sales funnels.

Have used for a number of years and more recently upgraded to start using the departments feature.

Avantages :

Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites.

Inconvénients :

Nothing really, everything just works. Reliably and as expected. Not had any problems with the software

Not bad, overall it is quite good and easy to use.

Avantages :

Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use.

Inconvénients :

Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes

I use livechat to communicate with external clients.

Commentaires : It allows me to communicate with clients.

Avantages :

I enjoy the ability to manage multiple chats at the same time. I also like how notifications allow me to know if there is a new participant.

Inconvénients :

The menu system could use some refinement. It would also be very helpful to have the ability to insert screenshots.

Great Service to

Commentaires : we have been using Comm100 Live chat for several years and since we start using it the total number of our online sales has increased. I recommend Comm100 Live Chat to all online service providers.

Avantages :

I like that Comm100 has good customization

Inconvénients :

the product is a little bit pricey, especially Enterprise Version

Great Livechat software

Avantages :

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. It has multiple options for tracking and managing prior chats and data, a lot of settings for access for each profile created.

Inconvénients :

So far we have had no issues with the system.

Comm100 Live Chat

Commentaires : Realiable chat.

Avantages :

For the end user it was the same place for chat or email.

Inconvénients :

Better comm100 communication to your customers? It did not alert us that we had unread emails.... maybe a notification or summary? Had to figure out what went wrong and found out you guys changed your IP.

Overall have had a good experience with COMM100

Commentaires : This software allows us to easily support our customers via chat.

Avantages :

Works most of the time has most of the functionality we need. Appearance wise have no complaints compared to the competition.

Inconvénients :

Sometimes some features are more difficult to find. Would like more control on rights that can be granted by administrator. Need auto disconnect scheduler.