AdvancedMD EHR - Avis

AdvancedMD is good

Commentaires : Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Avantages :

Working in AdvancedMD is good and it's user friendly.

Inconvénients :

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Very Frustrated with Every New Releases errors / system outage.

Commentaires : Very frustrated from last year.
As total system not available for over 24/48 hours or few hours. Help desk doing its job but those folks do not have all the answers or solutions for system failure. Sad part non of the Management or concern department ever contacted or written to explain what had gone wrong. We need explanation for Confidence in the Software / Technology and the team behind it.

Avantages :

Is a very good software but with growth AdvancedMD is losing its focus.

Inconvénients :

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly. its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

The once mighty has fallen

Commentaires : THEY were the best YEARS ago, but in the last 1 year, we have been paying more and getting less. It is exceedingly hard to get prompt customer service from them. I would advise seeking other options.

Avantages :

WE did like its platform for efficiency, stability, and reports

Inconvénients :

We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients

User-Friendly and great all-around product!

Avantages :

I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff.

Inconvénients :

I honestly do not have anything that I do not like about this software. It is a great overall product.

Billing Manager

Commentaires : I liked the system a lot. The support team is very friendly and well experience team. My distric manager Amy Thompson is the best support for me.

Avantages :

AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me.

Inconvénients :

The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients.

Medical Billers Dream Software, Find your codes quickly and accurately.

Commentaires : I love this software and how easy it was to use. It has all the updated codes from this year I need to bill and submit claims to insurance companies.

Avantages :

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Inconvénients :

The graphics are a little outdated but the softwares functionality out weighs that by far.

Angie is Amazing!!!

Commentaires : Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD.

Avantages :

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Inconvénients :

Need improvements on reporting, other than that, functionality is everything we need.

Highly customizable system

Avantages :

Highly customizable to your practice and specialty. Our account representative, [sensitive content hidden], has been great over the years and is very responsive to our needs and always finds a solution for us!

Inconvénients :

There are several different ways/processes to do the same thing in the system. This can be great, because each person thinks differently and can achieve the same goal. However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing.

ADM EMR/PM

Avantages :

Ease of flow in PM to EMR for the Advanced Patient Forms

Inconvénients :

None at this time. I f there is issue Support is very helpful.

AMD is NOT Advanced

Commentaires : It was ok at first, but all of their bug fixes makes it worse...

Avantages :

Once you learn your setup, it's very nice and organized.

Inconvénients :

Someone has to set it up properly, it's slow, half the time it doesn't work

Worst Ever

Commentaires : Worse EHR I have ever used

Avantages :

Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR

Inconvénients :

Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names [SENSITIVE CONTENT]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find.

Its Complicated

Commentaires : When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Avantages :

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Inconvénients :

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

AdvancedMD EHR

Avantages :

I have found that this EHR excels for patient scheduling

Inconvénients :

There are better EMR for patient charting

Not so advanced

Avantages :

Reviewing charts was pretty easy in terms of navigating.

Inconvénients :

It would be nice to have more short cuts instead of having to click extra to get to a certain part of the record.

Too unreliable and pricey

Commentaires : The support is good from time to time. There are plenty of times I've spent 2+ hours on the phone with support without a resolution. The support staff is inconsistent. They would rather keep you on the phone for hours than ask a supervisor for help. I've had issues with the scheduler where we collect payment which has forced us to move to another system. It's totally inconvenienced our practice and messed up workflow when their system goes down for long periods of time. I've had issues with e-prescribing on multiple occasions.

Avantages :

The EHR is fine itself. It has plenty of features.

Inconvénients :

The product is very expensive and unreliable. It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them. The software has a lot of potential but there are too many little nuances that make it inefficient and difficult to use. Currently, my schedule is down and this is how we operate and collect copayments. Unacceptable for it to be down for extended periods of time like this without proper notice or warning. We rely on this software to run our practice.

New practice

Avantages :

Helpful staff and lots of features in the system

Inconvénients :

Weekly meetings for 3-4 months to set up the system

Mixed feelings

Commentaires : The implementation process was pleasant, they always made it on time for their meetings and provided all the promised training. We launched on schedule. We love the advanced features it has like mobile capability, integrated fax, etc. We have had challenges with RCM, but it is still way better than our previous RCM manager.

Avantages :

We decided on AdvancedMD when we were changing software because of the competitive price. It also had lots of the features we wanted. -Mobile App -Patient Portal -Good analytic tools These tools all work and help our practice. Love the scheduler too. Our practice uses way less paper now that our patients can fill out forms on tablets. We were also sold on its usability for podiatrists, but I think this program is best suited for MDs- just look at the name!

Inconvénients :

None of the preset podiatry templates are usable for our DPMs, which is too bad. Some screens (scheduler) are super intuitive and clean, but other are clumsy and difficult to use (charge entry). I hope in further updates they can optimize the whole system. As others have noted, the template creator is difficult to use, and they charge a lot to get training or custom templates made by experts. We use them for RCM too, and that has been problematic at times. We were told during sales that it would only be a 1-2 hours of work per day for our office on billing and they would manage all denials and exclusions etc. This is only half true. They manage denials and exclusions by waiting forever to deal with them, or just sending them back to us if they don't know what to do. While they stay on top of the simple stuff like sending out claims and posting payments, we do most of the nitty gritty time consuming work. The Client Services team is responsive and you can always get someone on the phone quickly, but it can still take months to solve claims issues. They aren't the billing experts they claim to be, but it is still a useful service if you go into it with that expectation.

Poor training from day one!

Commentaires : About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised.

Avantages :

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Inconvénients :

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help

Not ready for mental health

Commentaires : If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Avantages :

- Great billing platform with many ways to keep track of claims and payments - We're able to manage 3 locations with a single system - The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work. - Templates can be customized

Inconvénients :

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session. - There is no easy way to track missing notes other than going session by session for each chart - The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key. - Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage. - Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team. - Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

So many clicks ... why are there so many steps?

Commentaires : We often feel mislead or duped thinking back on the sales pitch. Everything is 18 clicks- EVERYTHING. Nothing is a one click done, its multiple windows with multiple clicks. Every feature is hidden in a menu in a pop up menu in 5 different screens that after 6 months I still dont know where to find the cool features I was sold on. The absolute worst part is everything is a pop up window. Forget about it on a mac. Nothing is easy with this program. We have wanted to back out and go to a different EHR 100 times since starting the process. We have lost so much money in claims, payroll hours of staff trying to figure out WHY -- WHY WOULD THIS GO HERE? Nothing is easy in this system. I knew something was wrong abut a month ago when money stopped flowing and I just figured it out. Our tax id is incorrect --- HOW COULD THIS HAPPEN? How could this slip through the cracks. Its so hard to be mad because all of the support is so kind and caring and they do their best. Its not their fault this system needs an update or an overhaul. The support staff is the only reason we have stayed so long. They deserve a raise. We pay over $400 a month for this system for 1 provider who prescribes. I feel like its too late now to switch again.I also feel like we are past the "I hate new things" part and this is really the flaws of the system. I came on THIS WEBSITE and it kept saying "easy to use". This is not easy to use in any respect.

Avantages :

I like the customer support (after extremely long hold times) the most. All employees are local, caring and knowledgeable. The implementation staff that we were assigned to were awesome.

Inconvénients :

All of it. Pop up windows, everything is a pop up. There is no spell check when providers are writing notes. You have to refresh the window to see the changes you made. The system has a DOS feel. Very clunky.

A Decent All-Around Documentation Tool

Commentaires : Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Avantages :

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Inconvénients :

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Great Service, Feature Rich, Excellent Results

Commentaires : We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way.

Avantages :

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Inconvénients :

There are still specific areas that do not allow full customization.

Thoughts on AdvancedEHR

Commentaires : The practice management side is much easier to work with.

Avantages :

The practice management side. I like the various options for looking up a patient or carrier, etc.

Inconvénients :

Building templates that accommodate our needs. We are a orthopedic trauma surgeon practice and the existing templates at the time we started were not conducive to helping our physicians get documented what they needed. Creating the word merge documents to go with the templates was a NIGHTMARE!! Also don't like the fact that in order to get the coding function to work, we need to complete a review of systems for each visit. According to E/M coding guidelines, an established patient only has to meet two of the three required criteria to meet the standard. Since a ROS is just a PART of the history component, if on an established patient we meet the examination and medical decision making components, we should NOT have to complete a ROS in order to get the coder to work.

Not the software for Behavioral Health

Commentaires : Awful. It was expensive, outdated, convoluted, and took way more time than necessary to complete tasks that should have been routine and simple. It was also a nightmare when there was a significant issue that needed support, to actually get a support representative on the phone. It was not uncommon to wait 30+ minutes before ever getting a live representative on the phone. And usually, once on the phone, their "solutions" would take days to weeks before they were able to be completed within our system.

Avantages :

We were able to complete claims and send the info to insurance companies. It saved previous diagnosis when creating claims, which was helpful.

Inconvénients :

The overly complicated, user un-friendly, and ultimately outdated platform. It is way overpriced, and under-delivers. It is difficult to track the life of a claim once the claim is sent, and frequently claims get lost for months or longer without detection, and go unpaid. You can pay for additional features, which I am not sure whether or not help with tracking, but as this software is overpriced already, we never opted to do that. Taking payments and tracking them in the system is a convoluted nightmare that often causing errors in the system that always remain, no matter what.

STAY AWAY FROM ADVANCE MD

Commentaires : Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.

Avantages :

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Inconvénients :

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.