--- description: Successware : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Successware - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Successware](/software/118860/successware21) # Successware Canonical: https://fr.capterra.ca/software/118860/successware21 Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/118860/successware21?page=2) > Logiciel de gestion des services conçu pour gérer la répartition du personnel, les informations client, la gestion des contrats, la facturation, les leads, etc. > > Conclusion : 77 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Successware? SuccessWare21 se concentre sur les entreprises de services CVC, de plomberie et d'électricité pour particuliers comptant entre cinq et plus de 100 techniciens. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 77 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Successware - **Pays**: Clarence, É.-U. - **Fondé**: 1995 ## Contexte commercial - **À partir de**: 190,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Base de données de clients - Base de données de contacts - Devis - Facturation - GPS - Gestion client - Gestion des contrats/licences - Gestion des expéditions - Gestion des factures - Gestion des feuilles de temps - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Logiciels CRM (gestion de la relation client) - Paiements électroniques - Planification - Planification de la maintenance - Planification des tâches - Prise de clichés - Real-Time Updates - Recouvrement des paiements sur le terrain - Routage - Signature électronique - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Traitement des paiements ## Intégrations (4 au total) - CompanyCam - Dropbox Business - Podium - QuickBooks Payroll ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software) - [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://fr.capterra.ca/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [Synchroteam](https://fr.capterra.ca/software/129634/synchroteam) — 4.4/5 (95 reviews) 2. [Kickserv](https://fr.capterra.ca/software/122541/kickserv) — 4.4/5 (387 reviews) 3. [Less Paper](https://fr.capterra.ca/software/158852/less-paper) — 4.9/5 (30 reviews) 4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1435 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (425 reviews) ## Avis ### "Essential Product" — 5.0/5 > **Kim** | *23 juin 2022* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: As of writing this review, they are implementing and migrating users to the Successware 2.0. It will be even more user friendly than previously. It will allow our technicians to present more to the customer and make more notes for the back office staff in a more timely and easier manner. > > **Inconvénients**: I would like to be able to merger our Excel version of our price book directly into Successware. I am not sure if that would be possible. > > We have thousands of customers, there was a time were we had to keep paper records of every job. Now, the technicians have all the customers information at their fingertips, out in the field, right there on the job. ----- ### "Try it you will love it\!" — 5.0/5 > **Judi** | *14 août 2019* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Almost intuitive software. Adore spell check\! After 16 years using the historical data is amazing. Can find answers before clients even know how to ask. Have work history for years of reference. Can roll all the location history over to new owners of properties. Easy to edit and make changes. > > **Inconvénients**: I have to manually move jobs on the dispatch board job by job...I'd like to be able to highlight and move jobs not done for the day to next day so I don't lose them 'in the past' and wonder did we get that job done. Technicians have difficulty understanding the difference between a job number and a call number...but that's an education issue. > > Prior to Successware21 we were hybrid QuickBooks and paper. Very small company struggling to get it together. Successware21 made it possible to achieve the business success we risen to...could never have done it. CPA complains occasionally but he understands my joy is with the front end of the system....would never ever go back or to another software program. Aint broke not changing. ----- ### "Poor Review" — 3.0/5 > **Mark** | *21 août 2019* | Services aux consommateurs | Taux de recommandation : 2.0/10 > > **Avantages**: Full service software that had accounting function integrated > > **Inconvénients**: obsolete, the software is dated. Virtually impossible to find a unicorn that already knows how to use the software, and cost a lot to constantly train. The mistakes made from lack of training are costly, and there is virtually no real training available worth a dang. The training portion is a scam, better to pay and force someone to read the dang manual. > > I would not recommend this company for any plumbing or AC company to use. Only forced to by the scam of the franchise partnerships it made because it gave franchise visibility into the franchisee. compared to modern software with vision and progression, the software is not worth the money. ----- ### "SuccessWare Fan" — 5.0/5 > **Devry** | *22 août 2019* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: I really enjoy the enormity of the software program and that is all inclusive to every aspect of our industry. > > **Inconvénients**: I don't think there is anything that I personally don't like about SuccessWare. What I think some companies find is that due to the enormity of the program and the way that everything flows together if they don't stick with it or are not confident in their training it can be very easy to become frustrated. So the very thing that I love most about the program is also what I feel people find the most difficult. I guess if I could come up with something I wish had a tiny bit more flexibility it would be the Agreements. I do wish they were a bit more editable after they were activated. One other thought and it is not a con, but the way we can access location documents would be kind of cool if they implemented that same thing with the payables and we were able to connect and view payable invoices too. > > SuccessWare allows us to run all aspects of our business in one central location. It is the centralized mother ship of our company. It is so convenient to have everything in one place. ----- ### "SW Feedback" — 5.0/5 > **Debbie** | *14 août 2019* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: I like the accounting , call taking and ispatch features. > > **Inconvénients**: Running Reports to retrieve information. It may be a matter of training and taking the time to learn. I have attended the training class in Phoenix, but have not been able to implement other than a few items since I have returned. > > I implemented SW at my last place of employment and set up financials at my current position. I feel SW is very user friendly and is very helpful for inside staff and the field staff as well. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/118860/successware21?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/118860/successware21) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées