Heartland Payments+ - Avis

Accepting payments has never been this simple, secure and efficient. Thumbs up Heartland Payments+.

Commentaires : Heartland Payments+ has helped us simplify how visitors makes payments when they visit our museum center. It has made it possible for us to diversify ways of making payments and also has helped us to secure our money to avoid fraud. Heartland Payments+ has made it easy for us to run our institution by giving us a reliable space for managing our finances.

Avantages :

We really appreciate how Heartland Payments+ has helped us diversify our payment options which has enabled us to give our visitors the freedom to make payments in their preferred way. Heartland Payments+ financial reports save us time when doing the monthly evaluations of the payments we have received. It has always been so safe to transact through Heartland Payments+ which guarantee safety to our money.

Inconvénients :

Heartland Payments+ has done exactly what we brought it to do and therefore nothing is there to complain about.

Safe, secure and flexible payment processor platform

Avantages :

Heartland Payments+ simplify payment processing operation for our business to accept payment from customer. It gives various payment platform and option that customer can choose to use for their payment. It gives flexibility and customer are more comfortable since their favorite payment processor is supported by the platform.

Inconvénients :

No challenge or problem with this payment platform. We are very happy after the integration.

Quick and Reliable Payment Solution

Commentaires : Heartland Payments+ makes it simple for our business to accept payments quickly. It’s easy to use, secure, and accurate.

Avantages :

Heartland Payments+ makes it easy and fast to handle payments, ensuring accurate billing and secure transactions, with a support team that quickly solves any problems.

Inconvénients :

I like how Heartland Payments+ works perfectly, with no issues.

It works, but costs a bit more than the product is worth. Customer service and Tech support are iffy.

Commentaires : Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers.
But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use.
The software for the POS is outdated, as they are well aware. They're developing another mobile payments option, which was more problematic than helpful by the time I left in April of 2023. The didn't tell me the new product was still in Beta, I only found out after I was committed, and having issues with the product.

Avantages :

They kept some of the records well. They were easy to roll out. Kinda, but that's mostly due to how dated the product is.

Inconvénients :

The updated product (I left them April, 2023), and which I used for 2 weeks, was still in Beta when I left. I don't think it was ready to be rolled out, but the older product lacked certain analytics that I needed. When I reached out to tech support for help with the new product, I received vastly different support than other teams had previously offered. They were rude and then ghosted me. I was disappointed that I was sold an upgrade for product without having been told it was in Beta.

Heartland Payments+ for Solid Payment Processing Option

Commentaires : Heartland Payments+ has a focused way of creating a rational payment option, and this validates all transactions for companies.
More so, Heartland Payments+ has facilitated global marketing options, and this resolves in business requirements.

Avantages :

Heartland Payments+ helps in immediate processing option, which makes companies cover all their expenses. Heartland Payments+ has credible and optimal transaction management measures, and this increases the credibility of every opportunity.

Inconvénients :

Heartland Payments+ has dynamic and reliable payment managing measures, and no discrediting part from the tool.

Beware of Dishonest Practices

Commentaires : In our case because we were paperless we did not realize that they jacked the rate up to 7.9% plus many other fees. We are a small business and By the time we had time to analyze the bills we had been take for a ride for almost a year which totaled a loss of thousands.
Such a scumbag move.
They could have have a customer for life and a good review.

Avantages :

While we used them in the beginning everything was ok.

Inconvénients :

As soon as your initial contract is up they do not tell you anything they just jack your rate up and continue to do so until you notice.

Poor Customer Service

Avantages :

As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare.

Inconvénients :

We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

A Seamless Payment Solution

Commentaires : Heartland Payments+ is reliable and secure, making sure we get paid quickly. It's been a smooth and efficient tool for handling payments.

Avantages :

Heartland Payments+ simplifies payment processing, making billing faster and more accurate, with tools that help us do business globally.

Inconvénients :

I am happy with Heartland Payments and haven't heard any complaints.

Reliable payment processor

Commentaires : Its very flexible and allows me to easily process clients payments and track sales. It streamlines payments process and saves me time.

Avantages :

I like the ability and ease to process payments using credit card, the process is straightforward and the result are quick and efficient.

Inconvénients :

I haven't experienced any problems with the product.

one of the best and safer payment system

Avantages :

Heartland Payment Systems is the best solution for our online school to process students subscription and payments in a safe way

Inconvénients :

we don't like that there is a cancelation fee if you wabt to end the service

Dynamic and Secure Payment Processing Approach

Commentaires : Heartland Payments+ is more precise in matters payment processing, and there are reliable security modalities included.
Further, the mobile payment approach from the tool saves time and ensure business are run globally.

Avantages :

Heartland Payments+ has included mobile payment solutions, which helps many companies. The speed in processing online payment gives companies more focus and high revenue.

Inconvénients :

Heartland Payments+ is the practical form that allows global payments and there is no functional challenges experienced.

Heartland's systems are from the stone ages

Commentaires : Horrible. Their customer service people are nice but the systems are so messed up that the sites are down a lot and then you cant get in. When I logged in to my statements website it was a totally different business and the person on the phone could not figure it out. So I requested paper statements to be mailed and that was $20 more a month. Then I requested the person to email me a statement and he had to put me on hold to get approval to email the statements. Mind you they could not get me into my portal to receive statements! Their error. So frustrating to deal with. I run a small store with a website and they did not provide good service so I cancelled. I asked them to not charge me all of my cancellation fees since their service has been so bad, they refused. All they care about is your money!

Avantages :

I did not like anything about this software. They are horrible.

Inconvénients :

The online credit card processing allowed a lot of fraud payments thru. Then they would charge our small business fees to compensate for that. When I called customer service it would be at least an hour to deal with them. For each area of information... refunds, statement, charges, there are different logins. I had 4 different log ins by the time I cancelled and paid the cancellation fees (which they quoted me $200 then said they will probably charge me more). This system is old and they are not doing the proper protocol to fix it. I would I highly recommend going with anyone else besides them. We switched to swipe and have not had one charge back.

Company error, falsely added to TMF "blacklist, can't get merchant services, Beware!!!

Commentaires : Absolutely terrible from start to finish, hopefully Capterra will help me rectify the damage they have caused us. They don't care at all about the customer experience, maybe they care about their online reputation. I even tried to apply for merchant services with them to trigger an update on our account, and they won't even respond.

Avantages :

Negative and costly experience all around. Permanently damaged our business. They refuse to explain anything at all about blocking my business on the TMF list, thus damaging our ability to apply for any merchant services.

Inconvénients :

Zero follow through during the aggressive sales attempt, poor documentation processing, no support. They "blackballed" our company and no one has any information whatsoever, and no training on how to direct us. Hours and hours invested on phone and email with zero progress toward understanding how this happened. This is FRAUD and they should be required legally to explain and justify their mistakes.

Heartland Payments+ Has Excellent and Accurate Features

Commentaires : The experience is incredible.
Heartland Payments+ is so amazing.

Avantages :

I like the dependable and simple to comprehend features of Heartland Payments+. Heartland Payments+ is so accurate, fast and dependable.

Inconvénients :

I like the flawless features of Heartland Payments+. Heartland Payments+ is so powerful.

Universally Acceptable Payment Solution

Avantages :

Heartland Payment is convenient and easy to run or execute in matters payment management.

Inconvénients :

Heartland Payment has coordinated all the payment requirements for companies.

Good secure payment processing

Commentaires : This software allowed us to process all kinds of credit cards in a retail setting. So many people buy with credit that it really is a necessity.

Avantages :

Solid company and software. They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working. Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to. They also were willing to go out of their way to help me get out of another company's contract to get back with them.

Inconvénients :

It may have been an add-on, but we were never able to load, check balances or redeem gift cards with our version.

One of the best in class for this service

Avantages :

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Inconvénients :

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Heartland Payments+ Has Incredible Features

Commentaires : Heartland Payments+ has been a super amazing tool for payment processing.

Avantages :

Heartland Payments+ has the best payment processing properties. It has been super effective. Heartland Payments+ has been amazing.

Inconvénients :

No regrets about Heartland Payments+. Heartland Payments+ is amazing.

Heartland Payments+ Is a Comprehensive Solution

Commentaires : The experience I have with Heartland Payments+ is spectacular.
Heartland Payments+ is so amazing.

Avantages :

I like the comprehensive features of Heartland Payments+. Heartland Payments+ is super effective.

Inconvénients :

Heartland Payments+ does not have flaws. No issues at all.

Heartland Payment Services

Avantages :

Integration into Point of Sale system and Web Portal.

Inconvénients :

Sometimes we don’t understand bills and charges.

Switching to Heartland: one of the worst mistakes we’ve made

Commentaires : Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic. We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.

Avantages :

I can’t think of anything positive to say to Heartland after they have failed so miserably to do their job.

Inconvénients :

Heartland Payment Processing has been doing the opposite of what their supposed to do, which is process our credit payments and deposit them into our bank account. Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem. It takes me an average of 30-45 minutes on the phone each day to convince someone to force our batches to close. Sometimes the calls last as much as an hour, and many times I can’t get anyone on the phone who has any idea what to do.

Heartland User

Commentaires : Been using Heartland at our business for a year and a half and have had no major issues.

Avantages :

Heartland software is easy to use and pretty straight forward. Little to know assistance was needed to get it up and running. Customer service is helpful when needed.

Inconvénients :

I have no complaints about the software itself, but the processing fees could be a bit high. It could be a good idea to shop around to compare rates.

Avoid - they are a rip off !

Commentaires : Bad

Avantages :

Their Dinerware product did get the job done but is out dated.

Inconvénients :

Tons of junk fees and the rate started off good then worked up to over 4% !

Heartland new

Commentaires : Very good option if you have a small business or even different departments with different types and sizes

Avantages :

We shifted to heartland because of the weekly payment system. With them we get paid every week instead of waiting for a longer period. They have different types of machines that can be used in different departments. Their processing fees are less than others too!

Inconvénients :

Nothing specific and no major issues encountered. Their customer service is outstanding so nothing to complain about.

Excellent and efficient!

Commentaires : I become very excited each time I see Heartland in my bank account. Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively.

Avantages :

Heartland Payment Processing is the company my higher education school uses to process our tuition payments and reimbursement. I have never had an issue receiving my payment on time and with no effort required.

Inconvénients :

I don't feel there are difficulties with this software that I have experienced personally at this time.