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Lightspeed Retail - Avis

4,1 (969) Donnez votre avis! Canada Produit local

En savoir plus sur Lightspeed Retail

Ce logiciel complet enrichit les entreprises avec son interface intuitive sur le cloud, sa gestion avancée des ventes et ses rapports intégrés.

En savoir plus sur Lightspeed Retail

Avantages :

The team at Lightspeed has been extremely helpful with our migration to their platform. Their Ecom integration makes it very easy to manage our inventory and has increased our online sales.

Inconvénients :

Lack of responsiveness from the company after you purchase it.

Lightspeed Retail - Notes

Note moyenne

Simplicité d’utilisation
4,1
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,5/10

Lightspeed Retail a reçu une note globale de 4,1 étoiles sur 5 d'après 969 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (969)

Chad
Owner
Utilisateur LinkedIn vérifié
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Access to information at your fingertips

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Olivier
Déplorable (Belgique)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Déplorable

1,0 il y a 2 ans

Commentaires : Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes.

Avantages :

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients :

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS. Bonjour Mr Kerkhove, Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed ! Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié. Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte. Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable. N’oubliez pas que les paroles s’envolent et que les écrits restent ! Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ? C’est bien noté et la facture sera acquitté comme il se doit. Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients. Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Réponse de l'équipe de Lightspeed

il y a 2 ans

Hi Olivier, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you, Lightspeed Commerce

Christophe
Ceo (Belgique)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Je éviter en Belgique! Ne peuvent rapporter la TVA malgré qu’ils nous aient convaincus du contraire. Refusent maintenant de rembourser

1,0 il y a 4 mois

Commentaires : Un cauchemard! Ils m’ont promis de me rembourser mais j’attend toujours

Avantages :

Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be

Inconvénients :

Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant.

Réponse de l'équipe de Lightspeed

il y a 4 mois

Hi Christoper, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you, The Lightspeed Team

Patrick
Président (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Vraiment un plus Value!

4,0 il y a 5 ans

Commentaires : Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d'inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n'est pas parfait, qques petits bogues d'imprimante, de disposition et de langue mais rien de majeur. C'est un logiciel qui n'a pas fait augmenté mes ventes mais m'a rendu plus efficace donc, s'est avéré rentable!

Avantages :

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients :

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Marion
Gérante (France)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Très déçue

2,0 l’année dernière

Avantages :

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients :

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Valerie
Propriétaire (Canada)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Service et suivi

1,0 il y a 2 ans

Commentaires : Tres mauvaise jusqu'à maintenant ca fait 2 mois que j'essaie de déployer le logiciel dans un simple casse croute

Avantages :

Personnalisation des boutons et des categories

Inconvénients :

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Steve
Steve
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A great all-inclusive system

5,0 il y a 3 ans

Commentaires : Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Avantages :

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients :

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Jessica
Jessica
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Best POS for small businesses

5,0 il y a 5 ans

Commentaires : One major benefit is how easy my ordering is with their PO system.

Avantages :

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Inconvénients :

Lots of different options so it takes a bit to determine what you need to use.

Kyla
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Lightspeed Retail - User Friendly & Great Customer Service

5,0 il y a 3 semaines Nouveau

Commentaires : The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated.
Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them.

Avantages :

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Inconvénients :

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

Sean
CEO (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not The Same Company It Once Was

3,0 il y a 2 mois Nouveau

Commentaires : We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

Avantages :

Good foundation. Simple to use POS with valuable connected integrations.

Inconvénients :

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Réponse de l'équipe de Lightspeed

il y a 2 mois

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

anna
CEO (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Over promise, under deliver

4,0 il y a 4 mois

Commentaires : Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Avantages :

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Inconvénients :

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Réponse de l'équipe de Lightspeed

il y a 4 mois

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Télécommunications, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

The Point of Sale solution

4,0 il y a 4 ans

Commentaires : Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Avantages :

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Inconvénients :

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Zondre
Zondre
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great integrated system

5,0 il y a 5 ans

Commentaires : Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Avantages :

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Inconvénients :

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Reza
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Worst pos system

2,0 il y a 6 mois

Commentaires : Not recommended, and I will cancel subscription, also , they force to use their payment process other wise would charge you which is not fair

Avantages :

Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result

Inconvénients :

Inventory management , huge inventory deduction with no reason

Railan
Manager (É.-U.)
Articles de sport, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Lightspeed for Small Business

5,0 il y a 6 mois

Commentaires : Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Avantages :

Inventory, POS, Reports, and discount features are all easy to configure and use.

Inconvénients :

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Réponse de l'équipe de Lightspeed

il y a 5 mois

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Sam
Owner (R.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Be very cautious

3,0 il y a 2 mois

Commentaires : Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up. I have since discovered this is simply a hostile tactic to upsell their payment services.

Avantages :

Appears simple and easy to use, simple to set up and cost effective.

Inconvénients :

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty. I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Réponse de l'équipe de Lightspeed

il y a 2 mois

Hi Sam, We apologize for the challenges you've faced and appreciate your feedback. Providing transparent and flexible solutions is important to us, and we regret any frustration caused by our payment policies.  A member of our team has reached out to continue this conversation and address any remaining concerns.  Thank you in advance for your time. The Lightspeed Team

James
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Lightspeed makes retailing easier.

5,0 il y a 5 ans

Avantages :

The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integratabtle add ons available. The multi-store feature works well.

Inconvénients :

It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.

Shane
Director (Australie)
Matériel informatique, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Lightspeed Retail Changed the way we run out business

5,0 il y a 5 ans

Commentaires : We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be) Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired. Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback.

Avantages :

LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.

Inconvénients :

LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.

Amanda
Sales Associate (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Capital City Luggage

5,0 il y a 4 ans

Commentaires : We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business.

Avantages :

- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers - can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse.

Inconvénients :

Cons: -Limited integrated payments -Limited ways to get content linked to other selling platforms -Blog -doesn't do penny rounding for cash sales (canada doesn't use pennies) - creating a work order- we cannot add or remove tabs that show on work orders -system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Tabac, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Alternatives envisagées :

Do not use Lightspeed for easy use

3,0 il y a 2 ans

Commentaires : I really dislike Lightspeed, but most other companies do not want to take on the risk of CBD, so Im stuck with Lightspeed

Avantages :

nothing at all, i do not like this software

Inconvénients :

Loyalty program, discounts are hard long and aggravating to set up, customer service takes a long time to respond,

Réponse de l'équipe de Lightspeed

il y a 2 ans

Hello, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us at NoAM Toll-Free: +1 844 365-2868. Thank you, Lightspeed Commerce

Shad
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Read This Before Switching to Lightspeed

1,0 il y a 3 ans

Commentaires : I have used Lightspeed for almost a year and it is not good. I read these reviews before we switched from another POS system and I was so confident I was going to love it, I switched both of my stores. Lightspeed has a great sales team, they tell you with confidence how great the system is and the demo works in the limited amount you can use it. All the features sound so easy and perfect and the integration with accounting was just what I was looking for!
If you are a fan of duplicate and complicated processes that fail regularly, you have found the system you are looking for. Lightspeed payments is a mess, it has crashed multiple times since our switch in June, 2021. We started out with iPads and the bluetooth chip/tap reader and receipt printer disconnect constantly. We have had to manually enter credit cards for up to 2 weeks at a time because the readers wouldn't connect. Duplicate credit card charges on single purchases are common (up to 5 charges! Yeah I get to pay fees on all of them too.) because the computer or iPad says payment failed and the customer swipes or taps the card again. We have 2 registers at each store and they randomly switch from register 1 to register 2, which makes EOD a mess! We have spent hours on hold with support and get the same answers each time, "they are working on it".
Many of the features are for older versions that really don't do much but clutter the system. I am sure in 2005, this was a great system but now the UI is not int

Avantages :

Reporting is better than my previous POS and integration with Quickbooks. works most of the time.

Inconvénients :

Everything but reporting. This system is not user friendly, there is no consistency and it is difficult to get a workflow down because the pages are not similar. Searches are difficult ant there is much duplication in efforts! To enter a P/O and create items for e-com, you have to open as many as 5 browser tabs! All for something that Shopify can do in 1.

Réponse de l'équipe de Lightspeed

il y a 3 ans

Hi Shad, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce

Ryan
Retail Business Owner (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

They over promise and under deliver

3,0 il y a 2 ans

Commentaires : Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.

Avantages :

The features is most everything you need. The support is the problem.

Inconvénients :

The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.

Réponse de l'équipe de Lightspeed

il y a 2 ans

Hi Ryan, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]. Thank you, Lightspeed Commerce

dianne
Owner (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Series X-

1,0 l’année dernière

Commentaires : Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.

Avantages :

The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.

Inconvénients :

Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!

Réponse de l'équipe de Lightspeed

l’année dernière

Hi Dianne, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected]. Thank you, Lightspeed Commerce

Julie
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Robust System Integrates Webstore and Brick- and - Mortar Store

5,0 il y a 5 ans

Commentaires : I'm super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable.
I tried another service (Sunrise POS) when I first started out and the guy promised me the world. Little did I know it wasn't even geared for retail it was a restaurant system. I was totally taken advantage of, I had no one to call for support and ended losing over 5k.
Lightspeed is up front and caters to your needs. They are awesome!!

Avantages :

It's easy to use, It's easy to check on the store activity when I'm not there through my iPhone. It gives detailed reports on categories, vendors and daily sales. I love it because it manages the inventory on my website as well as my retail front. If I have 12 pieces listed on my web store and sell 4 in the store, it will deduct accordingly.

Inconvénients :

Nothing really. I wish some of the paid upgraded features were free.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid eCommerce Platform

5,0 il y a 4 ans

Commentaires : I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated.

Avantages :

I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

Inconvénients :

My main dislike is that I don't have FTP access to my files on LS servers. This would be extremely helpful to optimize our images as needed. I also would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import. More options for discounts and coupons would be helpful - BOGO, Buy 2 Get One, or FREE Shipping codes based on domestic addresses only (not international).

Laurel
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not suited for small businesses, Big Box Store Perfect!

3,0 il y a 3 ans

Commentaires : Frustrating. Doosync - the migration company, by the way was awesome!

Avantages :

I think it makes accepting online sales easy but that's about it for me.

Inconvénients :

I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail. We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!

Réponse de l'équipe de Lightspeed

il y a 3 ans

Hi Laurel, Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them. Thank you, Lightspeed POS