--- description: TeamDynamix : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamDynamix - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de projets](/directory/30002/project-management/software) > [TeamDynamix](/software/121317/teamdynamix) # TeamDynamix Canonical: https://fr.capterra.ca/software/121317/teamdynamix Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/121317/teamdynamix?page=2) > TeamDynamix est une plateforme ITSM et PPM sans code avec intégration et automatisation. > > Conclusion : 150 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TeamDynamix? Les entreprises à la recherche d'une plateforme hautement flexible avec un faible coût administratif ; configurable sans code avec une couche d'intégration et d'automatisation de l'entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 150 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TeamDynamix - **Pays**: Columbus, É.-U. - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 0,00 $ US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Aperçu de Gantt/du calendrier - Asset Lifecycle Management - Automatisation des processus d'affaires - Autorisations basées sur les rôles - Communication multicanal - Compte rendu et suivi de projet - Configuration des workflows - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des données - Gestion des flux de travail - Gestion des incidents - Gestion des portefeuilles - Gestion des problèmes - Gestion des problèmes - Gestion des ressources - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Gestion des versions - Gestion du budget - Macros et réponses types - Modélisation et conception de processus - Outils de collaboration - Partage des fichiers - Planification et programmation de projets - Portail libre-service - Rapports et analyses - Routage automatisé - Sans code - Suivi des activités - Suivi des projets - Suivi des ressources - Suivi du temps et des dépenses - Suivi progression/coût - Support client - Tableau de bord d'activités - Tableau kanban - Third-Party Integrations ... et 7 fonctionnalités supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de projets](https://fr.capterra.ca/directory/30002/project-management/software) ## Catégories connexes - [Logiciels de gestion de projets](https://fr.capterra.ca/directory/30002/project-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Outils de suivi de projet](https://fr.capterra.ca/directory/31375/project-tracking/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) ## Logiciels similaires 1. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15336 reviews) 2. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5738 reviews) 3. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9239 reviews) 4. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13555 reviews) 5. [Trello](https://fr.capterra.ca/software/1010321/trello) — 4.5/5 (23506 reviews) ## Avis ### "Great tool with great people behind it." — 5.0/5 > **Richard** | *13 juin 2022* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. Powerful reporting. Team behind it. > > **Inconvénients**: Mobile experience is not as feature rich as the desktop version and is not as easy to use. > > The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money. ----- ### "PMIS that PMI would value" — 4.0/5 > **Utilisateur vérifié** | *8 mai 2024* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. > > **Inconvénients**: It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. > > The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. ----- ### "TDX Thoughts from a New TDX Admin" — 3.0/5 > **Paula** | *9 mai 2024* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it. > > **Inconvénients**: There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations". ----- ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" — 5.0/5 > **Andrea** | *5 avril 2024* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. > > **Inconvénients**: I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. > > Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. ----- ### "Good overall" — 4.0/5 > **Paul** | *14 juin 2022* | Enseignement supérieur | Taux de recommandation : 6.0/10 > > **Avantages**: The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus. > > **Inconvénients**: It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets. > > It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/121317/teamdynamix?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/121317/teamdynamix) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées