--- description: Beds24 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Beds24 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de réservations en ligne](/directory/20032/reservations/software) > [Beds24](/software/123511/beds24-com) # Beds24 Canonical: https://fr.capterra.ca/software/123511/beds24-com Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/123511/beds24-com?page=2) > Gérez les prix, les disponibilités, les réservations et les relations client à partir d'une seule plateforme automatisée. > > Conclusion : 117 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Beds24? Beds24.com propose des solutions pour tout type d'hébergement, comme les bed and breakfast, les hôtels, les auberges de jeunesse, les locations saisonnières, les maisons de vacances et les terrains de camping, ainsi que pour les gestionnaires de biens responsables de plusieurs propriétés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 117 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Beds24.com - **Pays**: Berlin, Allemagne - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 10,98 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 200 de plus ## Fonctionnalités - Analytique des canaux - Automatisation du marketing - Communications avec les invités - Distribution multicanal - For Hostel/Dorm Managers - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des contacts - Gestion des inscriptions - Gestion des leads - Gestion des partenaires - Gestion des recettes - Gestion des réservations - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des taux - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Mesure des performances - Notes de réservation - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Self Check-In/Check-Out - Support client - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (28 au total) - Autohost - BitPay - Breezeway - ChargeAutomation - Chekin App - Duve - Flexkeeping - Google Calendar - HelloShift - Host PMS - Mailchimp - Make - Meta for Business - Mybooking - Operto ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Catégories connexes - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel management](https://fr.capterra.ca/directory/30678/channel-management/software) - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Logiciels de location saisonnière](https://fr.capterra.ca/directory/30616/vacation-rental/software) - [Logiciels pour auberges de jeunesse](https://fr.capterra.ca/directory/31457/hostel-management/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 3. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1126 reviews) 4. [Cloudbeds](https://fr.capterra.ca/software/158839/cloudbeds) — 4.3/5 (337 reviews) 5. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5748 reviews) ## Avis ### "These guys are good\!\!" — 5.0/5 > **John** | *29 mai 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Compared to the six different on-line booking platforms that we use, Beds24 is by far the friendliest, easiest piece of on-line software to setup and work with. It's cost effective, intuitive, full featured and not buggy\!\! The integration with Xero and Paypal is excellent, and has allowed us to easily do things we never thought possible\!\! Tech support is fast, and knowledgeable. I rarely leave reviews for companies, but these guys are good, and I can't say enough good things about them\! Keep up the good work\!\! -John H. > > **Inconvénients**: There are no cons really. If you really pushed me for a con, they don't offer training to employees in Spanish. But, it's so friendly to use, we haven't really needed their support to train our staff. ----- ### "Excellent all-around software\!" — 5.0/5 > **Nik** | *29 mai 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features. > > **Inconvénients**: This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24. That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake. > > I manage a large number of short-term rentals on different OTAs and Beds24 has really helped me to automate a lot of things that were otherwise managed manually. This has saved me a lot of time and has made my day to day tasks very easy to manage and at a very low price\! ----- ### "Best value, most configurable PMS-Channel manager there is" — 5.0/5 > **Axel** | *19 juillet 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: To me, Beds24 is the holy grail and the antithesis to the plethora of terrible PMS and hotel software out there that overcharge for bad software and poor service. Beds24 is inexpensive and extremely configurable and five you full control. I highly recommend Beds24 if you're very technical. You're not going to find a more configurable and adaptable solution on the market, Beds24 is hands down the best PMS/Channel manager platform that exists and it can be fully customized, I mean every aspect of the system can be configured. We've tried several solutions in the hotel space, and most of them were so buggy it wasn't worth the effort, and they were limiting in that they provided only one way of doing things that often wouldn't fit with how we run our business. So we wanted a solution that would give us full control where we didn't have to rely on the company support to run things. Beds24 is that solution. It's a 100% do it yourself solution with so many developer insert points that make it a dream for a software engineer like me. For example you can inject JS, CSS and HTML in all aspects of the direct booking journey, making it easy to customize. The API is fantastic and is probably the biggest strength of Beds24. You don't need to rely on someone to import your reservations into the system, you can do it all yourself. > > **Inconvénients**: The only con I can think of is their support but I wouldn't use that as a criteria. Let's face it, support in the software industry as a whole is really bad and Beds24 is no exception, so I don't recommend using support as a metric on who to choose. At Beds24, Support is difficult to get for real bugs, just like it is in most companies. They are nice in providing help with how to use the product correctly, but when it comes to real bugs, do not expect much support. It's almost as if they must get pay deductions for every bug they report to engineering. For example, our booking engine for one of our property started to load units from another property upon checkout even though the other property has nothing to do with the booking engine, trying to get help was practically impossible. I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it's not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult. The platform unfortunately does have mission critical bugs, and we did not have any luck getting support from them for those. The best way around those is to figure out under what circumstances they happen and then use the product in a way that doesn't cause the issues. Unfortunately getting support or getting them to fix these is not likely to happen. There are a lot of annoying bugs but for which there are work arounds. One example is their Auto Action HTML editor will insert escape characters into shortcodes rendering shortcodes unfunctional. The work around is to use an external HTML editor and then cut and paste and make sure never to use the WYSIWYG HTML edit feature they deliver because it's broken. But they will deny it's a bug. Also their booking view wipes out the column order if you add new fields to the view. The first response we got from their support was that it's "as designed" but another agent later apologized and said it's a known "issue". Honestly, I think Beds24 would be served well by having a trained ChatGPT so that we can get the technical answers we need right on the spot. I ended up training my own instance to get implementation help. The reason I had to train my own is because Beds24 puts .robot files in their Wiki to prevent search engines or AI systems from indexing the knowledge base. That just doesn't make sense to me, as this would actually save them countless support tickets. > > I was able to properly configure and set up our entire business flow with Beds24, and literally for every issue I encountered I was able to find a work around. Now it took me countless hours to figure out how Beds24 works and that is the cost of wanting a flexible and adaptable solution. The documentation is pretty rudimentary and honestly doesn't do the product justice as the doc undersells the capabilities: I found I was able to do many things through trial and error that I would never have known through the documentation. Often the only way to figure out how things work is the engineering approach: just try it out and see what happens. Their support being in Germany made it such that by the time they answered a question for me, I had already figured it out by trial and error. It really is not a "ready out of the box solution", it's more of a programming platform, so if you're an engineer like me, it's fantastic because not only can everything be configured, you can also do everything via API. As an engineer I love having full control over every aspect of the platform and I can customize it to do what I need and for the majority of issues I can find my way around, especially with the help of AI agents. I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch. ----- ### "A cheap basic PMS. Not many bells and whistles." — 3.0/5 > **Utilisateur anonyme** | *23 juillet 2025* | Hôtellerie | Taux de recommandation : 2.0/10 > > **Avantages**: The cost. It was an inexpensive PMS where I only paid for what I needed, and it was customizable for my small hotel. It was fairly easy to use, but there was a learning curve. They did not require a contract. > > **Inconvénients**: Many things. First, support was only available by email, and their support team was based in Germany, working only during their business hours. They would demand that you look at their FAQs, and their responses were often condescending if you asked a question that was addressed in their FAQs (but usually a different scenario). Every aspect of their product had a separate price, and configuring things required a lot of trial and error. Many things that were possible with other PMSs were not possible with Beds24, such as an easy-to-use interface and some reports (such as a pace report). Moving customers between dates and rooms was not easy, and it sometimes caused the system to hang. Connections to OTAs were straightforward, but not easy. It did not have an interface to charge credit cards, so pre-authorizations were a time-consuming process. > > We had it for the first three years after we opened our property. When we shopped for other options, they were more expensive, but saved me a lot of headaches compared to Beds24. ----- ### "Reliable Channel Manager" — 5.0/5 > **Uladzimir** | *29 janvier 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Very reliable property and channel synchronization, which is critical for daily operations. The system handles bookings consistently across platforms. Very good value for money. > > **Inconvénients**: The user interface could be more modern and intuitive. Some settings and configuration options are difficult to find, and the learning curve can be steep, especially during initial setup. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/123511/beds24-com?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/123511/beds24-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées