15 ans à aider les entreprises canadiennes
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En savoir plus sur Fishbowl

Fishbowl Manufacturing est une solution logicielle intégrée à QuickBooks qui permet aux PME d'accéder à de nombreuses fonctionnalités de fabrication.

En savoir plus sur Fishbowl

Avantages :

It makes training for accounting much easier. From a manufacturing perspective, FishBowl is a fairly powerful tool that can track inventory and assist in production planning.

Inconvénients :

The user interface is difficult to navigate and make sense of.

Fishbowl - Notes

Note moyenne

Simplicité d’utilisation
4,1
Service client
4,2
Fonctionnalités
4,1
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,7/10

Fishbowl a reçu une note globale de 4,2 étoiles sur 5 d'après 892 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (892)

Hilary
Hilary
Sales & Marketing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Asset to Our Company

5,0 il y a 4 ans

Commentaires : They have done a wonderful job in taking care of us from learning to use it to just small mistakes here and there. The support is outstanding.

Avantages :

Fishbowl is a great asset to our company. It has been wonderful in helping us manage inventory for our warehouse and tracking errors. The customer support is always amazing. [SENSITIVE CONTENT HIDDEN] our representative is one of the most helpful people. He goes above and beyond to make sure we are satisfied with the product.

Inconvénients :

Some reports cost extra, but I understand that it takes them time to write it. The turn around is usually fast.

Réponse de l'équipe de Fishbowl

il y a 3 ans

Thank you so much for taking the time to leave this review, Hilary. We are so glad to hear that your experience has been satisfactory for you and your company. We appreciate your business.

Steve
Director of Marketing (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fishbowl is a workhorse

5,0 le mois dernier Nouveau

Commentaires : Again, Fishbowl does the job. User friendly and detailed. Lot's of options and ability to add different tools as needed, plugins. Customer service has stayed above bar throughout.

Avantages :

Fishbowl is great inventory management software. We have very large BOMs where we need to be able to track A to Z, inventory to the production line and this does the job. It is as good as you use it and then some. Easy for people to go in and track down information according to their needs, duties and positions. Helpful reports for tracking. Vendor information and history. Customer job tracking. Costing. Great customer service.

Inconvénients :

Closing jobs. Once a job or sales is closed, it's pretty much closed. Once it transfers to QB, forget it! It's nice to have the option to be able to go back a little, but Disassembling is not fun. Would like some form of CRM, integration?

Alternatives envisagées : Vantage Software

Pourquoi passer à Fishbowl : To be honest, at the starting stage, price was very good and doable.

JUSTIN
JUSTIN
Product Engineer and Inventory Manager (É.-U.)
Utilisateur LinkedIn vérifié
Secteur maritime, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fishbowl is Not ready for medium to larger companies

2,0 il y a 2 mois Nouveau

Commentaires : Customer support is pretty good for getting you on your feet if you have a database crash or simple problem, but they are often hard to get a hold of, long wait times, and again there is no flexibility with this program whatsoever. You WILL find many annoying things that they just refuse to address in development.

Avantages :

As a basic inventory and locationing system, and for simple shipping and sales orders it works okay. Would be great for a small startup.

Inconvénients :

Complete lack of flexibility. There are a lot of workarounds that even our Onboarding expert had to use and setup for us. They do not make even the most obvious and simple improvements. You cannot update pricing from Woo to Fishbowl, and the Quickbooks integration is horrible.

Whitney
Operations Manager (É.-U.)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I truly don't know how we functioned without it

5,0 il y a 2 mois

Commentaires : It's been great. Anytime I've had an issue, the support team has been incredibly helpful in helping me out (shoutout [sensitive content hidden]).

Avantages :

Fishbowl has been an absolute lifesaver as our business has grown. Our processes before were incredibly manual and analog, and therefore susceptible to a lot more human error. The time we're saving not having to manually comb through printed sales estimates to and then walk around the warehouse to see if we have the inventory on hand to fulfill it them is absolutely immeasurable. So many processes are automated which has drastically improved our accuracy and efficiency, and therefore our bottom line. If we weren't using Fishbowl, I'm certain our business would not have been able to grow at the rate it has, so I firmly believe the investment has more than paid for itself, and as far as I'm aware, we're barely even scratching the surface with its capabilities.

Inconvénients :

It's software, so it's going to have its bugs now and then. Fortunately any I've noticed have been a minor inconvenience at worst; nothing has caused our data to be inaccurate in any way. Otherwise, I wish modifying reports was a little more user-friendly. If I could easily add a specific filter to a report, I could be substantially more efficient.

Julie
Head of Purchasing and Inventory (Canada)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fishbowl Changed Our Business

5,0 le mois dernier Nouveau

Commentaires : The training experience was excellent and once we were fully up and running and felt comfortable, it's been such a game-changer for us.

Avantages :

It's extremely helpful to track our inventory at multiple warehouses and for planning our future inventory needs. The wide array of reports is super helpful for a growing business such as ours. It's extremely helpful for us to be able to track what's been ordered by a customer, what is left in stock, and if we have anymore stock coming in. It's truly changed the way we do our business.

Inconvénients :

It was definitely a learning curve for a lot of people on our team and some processes can be a little tricky until you fully understand exactly how it works.

Trevor
Director of Design and Technology (É.-U.)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Functional but Complicated, Expensive but Unrefined, Capable but Rigid.

3,0 il y a 2 ans

Commentaires : Overall, the Fishbowl program is decent. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined. It is as if they only stay on the development/conceptual side of things and never test their product daily. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. Until then, It remains difficult to recommend this product to others.

Avantages :

I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).

Inconvénients :

I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Quite unfortunate. Another common issue that we face is the program's habit of freezing constantly. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO. Speaking of the POS side, their "Checkout" program is not great at all. It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. On top of that, they don't even integrate with any other POS programs or companies that work for basic retail applications, so we currently don't have an alternative.

Alternatives envisagées : GiftLogic

Pourquoi passer à Fishbowl : We chose Fishbowl because it the functionality and capability that they claimed to have, as well as their unique kitting feature.

Dasha
Business Development Director (É.-U.)
Appareils médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Too Expensive, Unintuitive, and Aesthetically Unpleasing

3,0 il y a 3 ans

Avantages :

It meets our basic needs for manufacturing and sales.

Inconvénients :

The flow from the creation of a sales order to the fulfillment is flawed. If a customer pre-pays, we have to artificially fulfill the order, export it to QuickBooks, charge the customer through QuickBooks, then manually notify the fulfillment department to release the purchase order to UPS.

Alternatives envisagées : inFlow Inventory

Pourquoi choisir Fishbowl : Manufacturing needs were not met using InFlow.

Logiciel antérieur : inFlow Inventory

Pourquoi passer à Fishbowl : Allows inventory management for manufacturing purposes.

Kim
CEO (É.-U.)
Biotechnologie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fishbowl a great choice for small process manufacturing companies

5,0 le mois dernier Nouveau

Commentaires : Fishbowl is an integral part of our company process, we use it daily with little to no hickups.

Avantages :

1- Ease of use for end users 2- Ease of use for administrator 3- Functionality for process manufacturing 4- Pricepoint

Inconvénients :

Having used other, more expensive manufacturing software in the past, there is nothing that I do not like about Fishbowl

Todd
Operations Mangers (É.-U.)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Awesome customer support

5,0 il y a 2 mois

Commentaires : We have been very pleased with our Fishbowl experience.

Avantages :

Our implementation Specialist was absolutely incredible. When you has this level of customer support, implementing was a breeze. I don't know that we ever had a question that he could not answer.

Inconvénients :

There are some reporting barrier on canned reports that is a bit frustrating, but I am sure there are work arounds for those.

Jarron
Inventory Manager (É.-U.)
Matières plastiques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DK Plastics

4,0 il y a 2 mois

Avantages :

Fishbowl allowed us to gain a lot more traceability within production all the way through sending invoices. Collected all of our data from multiple different spreadsheets and combined it all into one user friendly hub.

Inconvénients :

There is a lot of specificity to different functions that don't apply the best in a factory with ever changing made to order products.

Alternatives envisagées : QT9 ERP, DELMIAworks et JobBOSS²

Pourquoi passer à Fishbowl : We chose Fishbowl over other ERP software's for a combination between pricing and functionality.

Angelo
Associate Product Manager (Bénin)
Internet, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Comprehensive Inventory Management Tool

5,0 l’année dernière

Commentaires : I have been using Fishbowl for several months now and I am very happy with the results. It's a comprehensive inventory management tool with a wide range of features and options. The user interface is intuitive and easy to use, and customer support is quick and helpful when needed. The pricing structure can be a bit complex, but overall, Fishbowl is an excellent choice for inventory management.

Avantages :

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

Inconvénients :

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

Mitch
CEO (É.-U.)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Extremely Frustrated and Feel Violated

1,0 il y a 2 ans

Commentaires : We purchased inventory software from Fishbowl and then had an exceptionally difficult time implementing the software. We paid for a number of items that we have not received months later, went weeks without receiving responses from them during the implementation process, and were verbally promised things that they have walked back or denied entirely. Worst of all, because of their lack of responsiveness, they claim that we are not eligible for a refund on the software because we are past the time limit for the satisfaction guarantee. Integrations, services, implementation support, and custom reports were paid for and never received. The server has been down for long time periods (days at a time), credit card systems won't integrate properly and the software crashes regularly on our machines. Rather than try to do what is right and work things through, they have opted to take a hard line on this issue with no flexibility at all. We are now currently pursuing legal action. If you are considering using their products or services I would recommend in the strongest of language possible to not do any business with this company.

Avantages :

It appeared to be a great product before we purchased it

Inconvénients :

Point of sale software is nearly un-usable. It does not support gift cards or customer accounts in any functional way. Implementation and support from the software company are beyond poor even after paying many thousands of dollars for extra support and help with implementation.

Alternatives envisagées : NetSuite et SkuVault

Pourquoi choisir Fishbowl : To have better inventory control for eCommerce and communication between our systems

Logiciel antérieur : Finale Inventory

Pourquoi passer à Fishbowl : Supposed integration with our eCommerce software that was not actually viable (which we found out after the fact)

R. Craig
IT Manager (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Very Good Manufacturing Inventory and Order Management System!

5,0 il y a 3 mois

Commentaires : The service has been very good! Overall it is a very good great option for manufacturers as well as distributors!

Avantages :

It handles sales order entry well throughout the manufacturing and shipping process. It also handles the purchasing of parts from different vendors extremely well. The Bill of Materials handles multiple levels of assemblies within assemblies very well.

Inconvénients :

It has a lot of good pricing rules for all kinds of occasions. But it lacks last cost pricing for manufactured products.

Christopher
VP (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Software that's 70% complete

1,0 il y a 6 mois

Commentaires : From jump, I found out that atleast 50% of what my salesperson told me was completely fabricated or at the very least, extremely misleading. Customer service is non-existent. Earlier today I spent 2 hours on hold waiting for someone from tech support to help me. I email my rep and he doesn't email me back. I call him, he doesn't answer and he doesn't return my call.

Avantages :

I liked the interface, the ease of use and how it synched flawlessly with Quickbooks.

Inconvénients :

This is so close to being halfway decent software but there are just so many odd little quirks that keep it from really being a powerful tool. Just one example - if you move a piece of inventory that you've had in your warehouse for 6 months from row 1 to row 2, the aged date resets to zero. This makes it effectively impossible for you to track your aged inventory. If you want to look up a part that you don't have in stock, you need to do an advanced search, check a box that you're looking for something not in inventory and then search for the product. If you're looking up 10 products in a row that aren't in stock, you need to repeat those steps each and every time.

Alternatives envisagées : NetSuite et STORIS

Pourquoi passer à Fishbowl : A coworker liked it and I couldn't find anything wrong with it.

Jessi
Director of Marketing and Operations (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fishbowl has been great for us as a small food manufacturer

5,0 il y a 3 ans

Commentaires : Overall, good experience - we needed a tool like this and it meets our needs for being SQF and USDA Organic.

Avantages :

Fishbowl helps us maintain all lot tracing records, re-order points, and sales and purchase orders. It makes audit time much simpler!

Inconvénients :

There aren't as many reports as I would like and it isn't very intuitive to setup - we had to hire an outside expert.

Alternatives envisagées : Wherefour

Pourquoi choisir Fishbowl : It was too difficult to prepare for an audit.

Logiciel antérieur : Google Sheets

Pourquoi passer à Fishbowl : Customer service and overall capabilities

Réponse de l'équipe de Fishbowl

il y a 3 ans

Thank you for taking the time to review your experience with our company, Jessi. We appreciate your feedback! We are glad to hear your experience has been satisfactory and will look into improvements based on your suggestions as well.

Cassie
VP (É.-U.)
Entreposage, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

5,0 il y a 7 ans

Commentaires : Being able to operate above and beyond to what we used to. We can now compete with our competitors

Avantages :

I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Inconvénients :

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes: 1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation when a customer begins buying a product. So, we have to create "quotes" on excel sheets and save them on our network folder. So it would be easier if it was all w/in FB. Or if there was a different section from pricing rules that you could make a pricing rule? If that makes sense 2) Wish we could customize reports that are staples of FB w/o paying high dollar. For ex. the packing slip should have a signature line or at least the option to include it. Or there should be options on layouts or what columns to include. Also, we've gotten feedback from customers on how they wish the item # and description where split into different columns. 3) If FB alerted a user if a sales order has been in the system for "x" amount of time. Like a dormant SO in FB 4) Be able to sort the packing slip. Ex. by Item #, customer #, item description, etc. 5) Had a UNSPSC code field. We've found that this is going to be an important code for future web sales.

Lucas
Inventory Manager (É.-U.)
Fabrication électrique/électronique
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

We totally regret the purchase!

1,0 il y a 8 ans

Avantages :

The Part & Product feature works fine. The Calendar function is good. This guy (can't say his name) was the ONLY PERSON that should not take the blame for a bad customer support. He was excellent and I am very thankful to him!

Inconvénients :

Everything, or pretty much everything. Customer service is TERRIBLE, really, I am not exaggerating, it is the W O R S T P A I D customer service I've ever seen, looks like that they are your customer instead. Glitches, you will find MANY glitches! After 7 months using it and having issues with my inventory quantities day after day, month after month, I came across to a discrepancy in my inventory numbers that I was sure that wasn't a human error, got (miracle) on hold with their support team and what happened? "This is a glitch in your database that we can't solve, what YOU(yes, we, the customers) will have to do is to start a NEW database, from ZERO" And guess what? "Oh, by the way, you CAN'T import SO's that were already fulfilled/shipped(that means that we LOST our HISTORY of everything that we sold from the past 7 MONTHS!)" Do you think they helped me to import data to the new DB? No they did not, they simply stated that this is unlawful and they would not be helping me on the process. Plus, but not least, you CAN'T, as well, import fulfilled PO's, meaning that you also loses the history of your purchases! (like, dude, seriously?) Everything above is part of my recent issues, pretty much all that had happened around 09-01-2016 - 09-15-2016 _____________________________________________________________________________________________ Let's talk about scanning (yes we also did the mistake of purchasing the scanner and Fishbowl GO). Mind you that I am not even going to talk about the promises that were made in terms of fulfilling our needs and stuff, so you can assume that everything I am concerned about, it's just because we've spoke about it before purchasing it. Scanning(Fishbowl GO) is SIMPLE, that's the word. If you need to scan order's(doesn't a matter if it's a SO or PO) by boxes, FORGET ABOUT IT, the system will bring over the total amount of pieces/boxes that you are supposed to receive right after the first scanned bar code. What I want to say with that is that you ARE NOT ABLE to scan orders by boxes, having the sum of everything at the end, and THEN matching with the order. Police actions Pretty much everything in the system can be changed, when comes to dates, memos, SO's, PO's, etc. But Fishbowl won't hold a tracking of who has changed it, it simply won't. That's a big deal for us, and I believe for the majority as well. UOM - Conversions Be careful when setting UOM's and Conversions, this can REALLY screw up with your inventory! Training DO YOURSELF A FAVOR AND TAKE NOTES ABOUT THAT - IT'S REALLY IMPORTANT! They will usually provide you with a 12h (the basic package) support, which will be also used to train you. Along the way with Fishbowl, pieces of information were given to me in a monthly basis. Meaning that I did not have someone that would come to me, study our needs deeply and work with it. Instead, I had to "play with it(as per what they told me to do)" and find errors, problems, situations where I'd need support with, in order to get an answer. YOU MUST KNOW exactly what you need, you must let them know it, and you must BOTHER them in order to get information. They will simply careless if you have a big issue. It took me about 6 months to fully (if I really do understand it) understand the software, and it was VERY painful. I don't even remember how many times I took the blame for errors that I came to realize that weren't my fault, but fishbowl's lack of information (or misleading information). I would not be writing all that if I was even a bit happy with the purchase, my life has been a nightmare since we bought it, mind you it was 7 months ago. The software isn't that bad, Fishbowl's consultants are the problem, or it's company's culture. Do yourself another favor, look trough all the bad reviews in here, it's very easy to manipulate good reviews, but the bad ones you cant. Make sure you have everything explained, and PLEASE, use the 30 DAY MONEY BACK GUARANTEE to dig into the software, even if you have to create fake SO's and PO's to test it, even if you have to spend 8h/day during the whole month working on it, but DO IT, I assure you that it will help A LOT to really find out if that works or not for your company. I hope that you understand that this is a review of a very, very, VERY disappointed customer, and that in any situation I'd dispose myself to screw a company like that if I wasn't right. I hope you read it all and wish you better luck than what we had! :)

Taylor
Director of Sales (É.-U.)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

I would not recommend this Software to anyone!

1,0 l’année dernière

Commentaires : The software overall is extremely outdated. I would not recommend this to anyone.

Avantages :

Inventory tracking is mediocre at best - A pro was required for the review.

Inconvénients :

Customer service is terrible. Once you sign up and pay thousands for their system, they virtually tell you to "figure it out yourself". Information from QuickBooks to Fishbowl does not properly transfer. The invoicing process is extremely cumbersome. There are a lot of unnecessary steps when invoicing and processing orders. To edit invoice lines is extremely difficult. You cannot edit invoices once they have been processed. Printing and formatting (two very simple things) have been overly difficult with this program. We have had to reach out to Fishbowl numerous times to have the system tailored to our needs.

Jeff
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
4,5 il y a 11 ans

Commentaires : If you are considering Fishbowl for your business, you will be making a wise choice. Let me tell you a little about our business, what we were using before Fishbowl, and why we decided to go with them instead of the many choices you will have. We are a manufactures rep agency servicing the HVAC and plumbing industry. We work directly with the wholesale market and warehouse about 750 - 1000 sku's. Before Fishbowl, we had no inventory program in place - other than notebooks and getting up to check the shelf. As our business continued to grow, we quickly realized the need for some sort of help in managing our inventory and purchasing. In the 2 + years since full line integration, we are very satisfied with our decision and continue to find tools and reports that we didn't even know exisited. It's a very complete system. Our decision to go with Fishbowl wasn't an easy one. There are a lot of programs out there that will do the same thing Fishbowl can and at stagering range of costs. We looked at over a half a dozen systems, ranging from the 6 figure programs to the custom coded excel based from the local starving student. The decision was made based on the following facts - Fishbowl works directly with Quickbooks, our current accounting program. It works with excel which makes updating prices and importing product lines very easy. The other deciding factor was their support and training. Training was a huge concern for all of our associates. Since most of us had only been working out of notebooks or memory of inventory levels for years, and with varying levels of comfort with any computer program, going to any inventory software program was a very scary thought. We made the decision to invest into the on-site training they offered and it was the best decision we could have made. There is a learning curve, no doubt about it and it can be steep depending your level of comfort and savy with a computer. But rest assured, the support and training got us the answers and assistance we needed. The only thing I could say about Fishbowl in a negative light, is it's a little bit of a "one size fits all" program. There are some feature/functions that in our business just aren't needed. However, as a growing small business we like the idea of having tools at our disposal even if they are left in the tool box. It's nice to know we have them. We are very happy with Fishbowl. It has helped us grow our warehouse business and find loose ends in sales, stocking levels, and purchasing practices which all means at the end of the day we have become more profitable because of it. The more time we put behind us the more valuable the data has become. We are now even doing credit card transactions right out of Fishbowl! Trust Fishbowl. They will be there for you, provide an inventory program that will work and help you grow the business.

Yosef
Owner (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

STOP HERE!! Be careful!

1,0 il y a 3 ans

Commentaires : Im warning any business here. PLEASE STOP HERE and listen to this. I’ll put the list of things that I experienced with fishbowl, after that make your decision. 1) The experience with the salesperson was very tough. The guy was very inpatient and didn’t answer my questions.
I was exhausted from work and the search for inventory software and decided eventually to go with them even though I had the red flag in here already.
2) when I started to set up my account (and of course before that too) I was explaining about the way my business operating and the fact that I’m only a service company who doesn’t charge my client taxes (like many home service companies in California) but paying the taxes to the distributor as am the last materials purchaser, but they didn’t really listen to me.
After realized that when RECEIVING I can’t add sales tax I was asking fro solution.
It was few days before the end of my 30 days refund.
3) Here everything started, I told Fishbowl that the software will not work for me and from this moment they ignored my messages, my calls, my email. As soon as something happen guys you won’t hear from them. Tip:
- DON’T use them
- you have other alternatives like Inflow & Finale which are way better and cheaper.
If YES:
- ask for at least 120 days for refund. make sure you read the contract many times and ask for changes before you and them are signing for it.
It will take you a while to set up the software.
120 DAYS MUST.

Avantages :

The app is looking ok and easy to use, actually the only good thing I found and it took me a while to think about something.

Inconvénients :

- Software looks from the 90’s - CUSTOMER SERVICE IS DANGEROUS to this country. We all need to make sure companies like that are not existing in AMERICA. - software is really hard to use - not enough barcode sizes - the set up guys are very unprofessional and doesn’t think out of the box - the software is very square and can’t be customized AT ALL. - TOO EXPENSIVE - they really don’t care about their clients. But really. You can’t even imagine.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fishbowl Good For SMBs Wanting An On-Premises ERP, But Prepare To Outgrow It.

4,0 il y a 7 ans

Commentaires : It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Avantages :

Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017) releases, one must update the local client with each system update, and that can be problematic for small shops that do have centralized software management and have restricted local rights on their PCs. They did change from FireDB to MySQL late last year, which improved performance drastically, but the database still requires a lot of optimization, care and feeding in order to get peak performance. Eventually, the company I worked for decided that it had outgrown FBI and migrated to NetSuite.

Inconvénients :

* Slow support response * Relatively slow performance * Cannot cancel running batch jobs * They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Shannon
Canada
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
3,0 il y a 11 ans

Commentaires : I work for a full-service dental laboratory, which is a bit of a unique application for this software, and we have been using Fishbowl for about one year. Since our completed products are all custom made to patient specifications, we purchased Fishbowl primarily to organize and track internal inventory and consumption. We knew from the start that there would be no off-the-shelf solution for our situation, but we hoped that from what we had seen, we would be able to find enough work-arounds to get it doing close to what we needed. If anything, it has made the inventory management process even more arduous. While Fishbowl offers a lot of options, and will probably work very well for a more typical business, it is not a good solution for more complex situations. It simply doesn't have the flexibility. The only way to remove items from inventory is via cycle count (which leaves no record of consumption) or via sales order (which means that all of your Parts also need to be listed as Products, and you will need to do a lot of unnecessary paperwork just to maintain accurate consumption reports. The barcode scanners and label printer we ordered from Fishbowl are also antiquated devices, and we are unlikely to be able to repair them if anything goes wrong. What has been most disappointing about this system by far is the customer support. The live chat feature is their saving grace - the hours are very reasonable and the queue has generally been quite short. However, there seems to be a massive amount of turnover in the company - nearly every time I contact them, I end up talking to someone different, and have to re-explain all of our problems and our situation before I can get to the issue at hand. The communication at their level also seems insufficient (on multiple occasions, I have gotten different several different answers from different people) and the quality of training for their agents seems to be low as well. Poor grammar and spelling from live chat agents, inability to answer basic questions or provide further support in lieu of an immediate answer, and an often bored tone of voice over the phone. Overall, Fishbowl has been complicated, difficult to use and has caused more problems than it has solved. We still feel like we're in a transition phase and will hopefully reap more benefits long term, but a warning to other businesses with a lot of internal consumption or other unique features - make sure you get a very thorough demo and vocalize exactly what you need from the system. Further, bring someone in for on-site training if you do intend to purchase this software.

Michael
Contract IT Service Provider (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Needed Database tech support for failing upgrade

4,0 il y a 6 ans

Commentaires : Helps the various departments of our company work together better.

Avantages :

One of the team members was my point of contact for our recent issue. We started upgrade at close of business and ran into issue late in the night. The upgrade process had been test driven successfully on the new target servers prior but something in the tag data at the moment of upgrade caused a failure. We opened for business the next AM dead in the water. They were excellent in his handling of the issue and giving it the attention we needed as our business was on hold due to the issue. The DB Tech that worked on the problem was also on point in the solving of the issue.

Inconvénients :

Only cure for bugs is full upgrade. Given that we have many custom reports it does not make it an easy option. Would like to also see support for iReport as it is bundled with your product but discontinued on it's own. Lastly, would like to see a solution that would create true "Admin" level accounts. We have in house admins that get all rights but cannot affect "Company" (and other misc) settings without using the factory "Admin" account.

Brandi
CEO (É.-U.)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Lots of bugs.

2,0 il y a 12 mois

Commentaires : Fishbowl needs to take data integrity more seriously. We are currently having to double-check everything manually and are being told by Fishbowl that our issues may or may not make it to the dev team's list to work on a month from now.

Avantages :

The concept of Fishbowl is great. We needed software that would help us pick and ship more efficiently and get us away from a paper-based system. We also needed it to plug in to QBO. I also like that we got access to a well-trained implementation specialist.

Inconvénients :

Now that we are actually using Fishbowl, we're running into critical errors that force us to do things manually. This means we are less efficient and slower than before we used it. I've invested a lot of time and money into transitioning into new software and feel like I cannot trust them with our data.We were also not warned about additional costs (like costs per user and hosting fees) until after we had committed.

Alternatives envisagées : NetSuite

Pourquoi choisir Fishbowl : We needed a more efficient shipping process and more visibility into our inventory.

Pourquoi passer à Fishbowl : I thought it would be more user-friendly.

Adam
Logistics and Inventory Manager
Agriculture, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

In the knick of time!

5,0 il y a 7 ans

Commentaires : Fishbowl Inventory was a great success in our first year of utilization. The biggest and easiest improvement was the vast reduction of manual order duplication, as we were able to have orders submitted from our website directly into Fishbowl, and then have sales orders pushed directly into Quick Books on the back end of the system. As we learn to better use Fishbowl, we are more accurate with reporting to our customer's accurate data, and also keep our sales representatives up to date with inventory levels, pricing, and order tracking on behalf of their customers. For the record - our small seed company grew with the help of Fishbowl Inventory!

Avantages :

We really like the data transfer capabilities with an API interface from our website order platform, and the data push into Quick books on the back end. So much time has been saved from manual data entry duplication. The ability to have multiple users from all over with remote hosting allows sales reps from TX to MT to place orders and see inventory availability prior to order placing. Having the opportunity to write our own I-reports to meet our specifications.

Inconvénients :

We haven't been able to make mobile applications work yet for our systems. We still have challenges with the real time tracking of inventory between locations with using bar-codes, scanners and mobile devices.