15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

Canada Produit local

En savoir plus sur Jobber

Renforcez l'image de votre entreprise. Jobber permet aux entreprises de services à domicile de générer des devis, planifier, facturer et recevoir des paiements plus rapidement.

En savoir plus sur Jobber

Avantages :

It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).

Inconvénients :

The problem is there is no pricing function in the description area for estimating your job.

Jobber - Notes

Note moyenne

Simplicité d’utilisation
4,5
Service client
4,5
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,2/10

Jobber a reçu une note globale de 4,5 étoiles sur 5 d'après 749 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (749)

Rufus
Rufus
Owner-operator
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Should have switched sooner!

4,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Serge Isidore
Serge Isidore
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent produit

4,0 il y a 10 mois

Commentaires : Dans l'ensemble , Jobber est l'un des meilleurs logiciels qu'il faut utiliser pour les entreprises de services à domicile et qui offre de belles choses de fonctionnalités, permettant également de synchroniser automatiquement les tâches , générez des devis , envoyez des notifications et plannifiez également les services de l'entreprise et rend les choses faciles et avec une meilleure solution d'assistance

Avantages :

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients :

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Réponse de l'équipe de Jobber Software

il y a 9 mois

Hi Serge Isidore! We're so happy to hear that you've found Jobber both practical and useful for your business. We're constantly looking for feedback like yours, so we appreciate you taking the time to leave a review! It would be great to learn more about any feedback you might have on our pricing and anywhere else we may be able to improve, so please don't hesitate to get in touch with our Support team at 1-888-721-1115, [email protected], or by live chat. Have a great day!

Martin
Martin
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software

5,0 il y a 4 semaines Nouveau

Commentaires : Very good software, i have spoken to them several times regarding learning the new features and explaining how we use the software. They are very approachable and willing to listen to ideas for improvement and feature requests to make running a buisness easier.

Avantages :

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Inconvénients :

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives envisagées : Squeegee et Tradify

Pourquoi passer à Jobber : Felt these other products catered to a single trade businesses like sole window cleaning activity’s rather than multi trade.

Rich
Executive Director/Owner (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Jobber - MY Business OSS

4,0 il y a 3 ans

Commentaires : My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Avantages :

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Inconvénients :

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Alternatives envisagées : QuickBooks Online Advanced

Pourquoi choisir Jobber : QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Pourquoi passer à Jobber : Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Réponse de l'équipe de Jobber Software

il y a 3 ans

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

Roy
owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

customer service not very good

3,0 il y a 3 semaines Nouveau

Commentaires : it was hard to not have the support needed to move from another platform. Im thinking of moving back

Avantages :

Dashboard and functionality is great and easy to use once you learn it but there need to be a better onboarding process

Inconvénients :

customer service and onboarding was painful. no help no support

Trista
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

My review of Jobber

5,0 il y a 3 semaines Nouveau

Commentaires : So far it has been ok, I would like to have the options that zenmaid offers, but I use this program for autopay and the client hub. it could be more user friendly, or some of the features could be easier to get to or find.

Avantages :

I like the auto pay/card on file feature. I also like the client hub. The schedule works great too.

Inconvénients :

That I can't just close a job after submitting an invoice. I have to go back into the job list and open the job again to close it. I believe there are some things that could be worked on to make this more user friendly. I don't like that I can't set specific insight range. It just shows me what it wants to. I don't like that I can't select to pay employees per job which is very important for me. I don't like that payouts take so long, compared to other programs that also use Stripe.

Olivia
Administrations Manager (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Jobber Customer Support Employees Deserve a Raise

4,0 il y a 12 mois

Avantages :

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

Inconvénients :

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Réponse de l'équipe de Jobber Software

il y a 11 mois

Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you!

Thomas
Electrician (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great software for a small business

5,0 il y a 3 semaines Nouveau

Commentaires : Overall has been great, happy with the software for now as it meets 80% of my business needs

Avantages :

Ease of use, great customer portal, and mobile app for field use

Inconvénients :

Interface on mobile is a little clunky generating estimates, costly on a monthly basis for a small business

Alternatives envisagées : Housecall Pro

Pourquoi choisir Jobber : Quote function in Quickbooks was cumbersome, still utilize it for cost management

Logiciel antérieur : QuickBooks Online

Pourquoi passer à Jobber : Cost and referral from another equally sized business

Quentin
Mechanic (É.-U.)
Automobile, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best bang for buck all in one business management software!

5,0 il y a 4 semaines Nouveau

Avantages :

As a mobile mechanic, Jobber has streamlined running my business; from scheduling appointments to payments and invoicing, it's better! Wish I would've found it sooner.

Inconvénients :

I would like to see some of the desktop feature become available on the mobile platform.

Jorge
Owner (É.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Jorge’s review

5,0 il y a 3 semaines Nouveau

Commentaires : I’ve used Jobber very highly to be honest they have made my company run smoothly. Though sometimes I fret about the pricing because they are priced highly and I feel like for small businesses. It’s difficult to afford on a monthly basis, but it’s one of those things that now I’m already in it and I cannot use Jobber so I’m just going to have to figure out the cost.

Avantages :

It makes my life super easy from the day. I got it from scheduling clients to sending out reminders for client appointments to invoicing. Everything is very seamless and I can be done on my phone.

Inconvénients :

There are some glitches such as when I receive a notification such a text message I get the same notification that I got a message like 20 times on my screen. Sometimes it says system glitches and it doesn’t send receipts after automatic payments to clients.

Alternatives envisagées : Thryv

Tim
Gutter Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

JOBBER is amazing

5,0 il y a 3 semaines Nouveau

Avantages :

It has made our daily functions easier, especially when it comes to customer communication and interaction.

Inconvénients :

One downside I have noticed is that when searching for a job or quote, it requires scrolling down to find it. It would be more convenient if the jobs were organized into tabs such as "waiting to be signed," "signed," "scheduled," "invoiced," etc.

Alternatives envisagées : Leap et JobPRO

Pourquoi passer à Jobber : Seems to work better for what we needed.

Luann
Plumber (É.-U.)
Équipements publics, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Jobber has helped so much

4,0 il y a 3 semaines Nouveau

Avantages :

It has made scheduling so much easier, and getting all of the employees on the same page.

Inconvénients :

Some things do not like to mesh with Quickbooks very well, like invoice numbers and taxes. I would like to see this resolved.

James
Field Tech (É.-U.)
Capital risque et capital-investissement, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Pretty with minimal functionality

1,0 il y a 3 ans

Commentaires : Poor experience.

Avantages :

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Inconvénients :

The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Réponse de l'équipe de Jobber Software

il y a 3 ans

Hi James, thank you for taking the time to share your feedback. Our mission at Jobber is to make running your home service business as seamless as possible, with a fast and knowledgable customer support team that has your back. We are very sorry to hear that Jobber has not met your expectations. I've shared this insight with our product teams who work closely with the client communications and routing features. We are always making updates to our features, so feedback like this can help inform how we make additions and adjustments. Our team would love the opportunity to directly address your product feedback, as well as your experience with our support team. If you're ever back in the market for software or would like to revisit these issues, we would appreciate the chance to connect with you and turn your experience around. We are available at your convenience by phone (1-888-721-1115) or email ([email protected]).

Joshua
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Run away, don't walk. If you get in, you will be TRAPPED there.

2,0 il y a 5 mois

Commentaires : Horrible. They hooked me with special pricing and then it's done nothing but go up ever since. Jobber payments is a trap. They have horrible, impossible to understand policies regarding your first payment and then again with disputes and especially with customer service. They take NO RESPONSIBILTY whatsoever for anything that their actions or policies cause. Customer service is hit or miss. I love when I get one with an attitude., and that happens a lot. They appear professional, but make little comments and digs. They will absolutely never break character when they are defending one of their crap policies that make no sense though. Tha much is consistent. Again, the policies are ridiculous. I messaged to have management call me yesterday and when I got home, I found a message asking me "why" and telling me they "can't send to management" until I tell them why I want to talk to them. Then, they tell me it's going to be a couple days before someone calls, THE NEXT DAY!! Way to handle an unhappy customer, I guess.

Avantages :

Reminders and automatic follow ups. Being able to alert the customer that I'm on the way and to bring up directions to their house.

Inconvénients :

Just an all around bad experience. I feel trapped now cause I have so much in their system and don't have time or energy to move it all over. They have finally pushing me over the line though and I'm working on getting it all moved over... slowly. Can't rely on scheduling notifications. The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault and they will do NOTHING to fix or or help, in any wa.

Réponse de l'équipe de Jobber Software

il y a 5 mois

Hey Joshua! We're so sorry to hear that you haven't had the best experience with us. We understand that getting paid as quickly as possible is super important for businesses and we'd love to look into your situation more to see how we can help. Someone from our Support team will be reaching out shortly!

Rob
President (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best investment we made in 2018

5,0 il y a 5 ans

Commentaires : Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.

Avantages :

The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand. Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Inconvénients :

Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Réponse de l'équipe de Jobber Software

il y a 5 ans

Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team. We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!

Ryaan
Founder (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Field Service Software In the Biz !

5,0 il y a 4 ans

Commentaires : Amazing !
With the best customer service and most affordable pricing , the experience has been amazing for both our team and clients.
Whats better than that?!

Avantages :

Not only is the software amazing, so is Jobbers support team. What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns. Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds. With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.

Inconvénients :

One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services. It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.

Alternatives envisagées : Service Fusion

Pourquoi choisir Jobber : Joist is lacking some MAJOR features

Pourquoi passer à Jobber : -Access to customer service -Pricing

Réponse de l'équipe de Jobber Software

il y a 4 ans

Thanks so much for your thorough, review Ryaan! Glad you are enjoying the Zapier integration, and we'll be sure the Product Team sees your feedback on estimation mark-ups. Cheers!

Andrea
Owner (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Has potential-needs work

4,0 il y a 6 ans

Avantages :

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Inconvénients :

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Réponse de l'équipe de Jobber Software

il y a 6 ans

Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber

Judy
Owner (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ease of use

5,0 il y a 12 mois

Commentaires : For the most part Jobber is a good software and having used other products doing the same thing I still prefer Jobber to others.

Avantages :

We use jobber because as a scheduler I can map the day of stops for my techs and see what location in the City they are working. I also liked that it integrates with payments.

Inconvénients :

I found the linking with QuickBooks to not be a very functional feature for us as deposits would double in my QuickBooks once I uploaded the invoice. I no longer sync, also my techs have expressed frustration after a update with the mobile app not functioning as well as it used to for notes added to the file for a client.

Réponse de l'équipe de Jobber Software

il y a 12 mois

Hey Judy! Thanks so much for sharing your experience with Jobber here! Love to hear that the map features especially have been helpful for you and your team with scheduling. It would be awesome to connect with you to learn more about both the issues you were seeing with QuickBooks and the issues your techs have seen with notes since an app update. We know being able to easily leave notes is huge for techs, so we'd definitely like to do what we can to make that process as easy as possible for the team. Our Support team can be reached at 1-888-721-1115 (ext. 1), [email protected], or by live chat to help and answer any questions you might have! Thanks again!

Raymond
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Such a lifesaver!!

5,0 il y a 12 mois

Commentaires : The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is.

Avantages :

1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.

Inconvénients :

The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.

Réponse de l'équipe de Jobber Software

il y a 11 mois

Hey Raymond! We appreciate you taking the time to share your honest feedback with us very much, thank you! Given that you're a two person company it makes sense that Grow would be a bigger commitment and adding on features as needed instead would be more of an ideal solution for your needs right now. That's good to know! Our Support team will be so happy to hear they've been able to help you out in the past and that you had a great experience with them. Thanks so much again!

Andora
Owner Admin (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Could be fantastic, but lacks features in quoting/estimating and as communication hub.

3,0 il y a 6 mois

Commentaires : good

Avantages :

Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. Jobber works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses.

Inconvénients :

The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any jobber people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete.

Réponse de l'équipe de Jobber Software

il y a 6 mois

Thank you for the review and feedback, Andora! We really appreciate the detail you shared, especially around scheduling out your landscaping jobs. This kind of context really helps as we build solutions for small businesses. We will be sharing this with our developers but would also love to discuss possible workflow solutions with you! A member of our Support team will be giving you a call to help and to gather any more feedback you might have. Thank you again!

Ed
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Do not use Jobber / data breach over 1500 clients and they can’t help for up to 5 days

2,0 il y a 3 mois

Commentaires : This isn’t the first issue. From day one jobber imported all my quick books info leaving my bookkeeper over 40 hours of work correcting their issue. Jobber refunded me a few hundred dollars for the mess up . My bookkeeper charged me more leaving me at a loss now a data breach with hacker being able to take my deposits and jobber said risk is off during the weekends .. poor poor poor. Do not use jobber ..

Avantages :

Reviews showed jobber was great but it’s been a nightmare. Just got off with the skeleton crew of 2 employees on a Sunday who said they can’t help me because risk / safety is off on the weekends. Attention all hackers. Perfect company to infiltrate. No one is working that will stop you

Inconvénients :

Account was hacked on Saturday. Been calling jobber support all weekend and they said it may take jobber till Thursday to have someone contact me. This leaves the hacker full reign of my business. They also removed my back and added their debit card. Also now removed my employees and schedules. They removed my bank and added their own debit card. Jobber said they can’t help until risk comes back to work. Data breach with over 1500 of my customers and jobber can’t help for up to 5 days lol

Réponse de l'équipe de Jobber Software

il y a 3 mois

Hi Ed, we are so sorry that has been your experience with Jobber. We do not take potential data breaches lightly. It is true we are just beginning to build out our weekend support team, and with the growth, we are likely to have other departments working 7 days a week as well. We want to assure you that ensuring the security of your data is our top priority, and Jobber is a safe platform, conforming to strict online data protocols, but of course, breaches can happen. Our team actively looks into incidents and vulnerabilities, prioritizing instances where personal data is at risk. Your trust is invaluable, and we appreciate your patience as we work diligently to resolve this matter.

Martin
Director (R.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Jobber - a must have company working in the field

5,0 il y a 3 ans

Commentaires : Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Avantages :

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Inconvénients :

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Réponse de l'équipe de Jobber Software

il y a 3 ans

Hi Martin, Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this. It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you. We look forward to being on your team for many more years to come. Have a great day!

Mariela
CEO (Australie)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Overall good but ...

4,0 il y a 2 ans

Avantages :

I used this software for a year in a home cleaning business. I liked that you can get a file for each client with their jobs, so it's easier to find them in case you need them. And at the same time you can keep the instructions saved depending on the job. Also is friendly to schedule if you have different teams. The app is easy to use for workers and leave written instructions.

Inconvénients :

- The dashboard in the app is not good. I always had to login through the browser to manage the jobs. - I never could use the text message since it was not available in Australia. - Monthly/year payment is the same even when you don’t get all the features. - Reports are not sync with #job vs #invoice, so if you cancel your subscription you need to be aware about the description to find the correct job+Invoice. (jobs numbers are different than invoice number). - I cancelled my subscription few days before to don't get charged the year but they did charge to my card anyway. So I have lost the currency conversion change (USD to AUD). - I cancelled my subscription because I am closing the business, but they don't have a cheaper plan so don't loose all the data for the transition. for that I've switched to SERVICEM8, which you pay for what you use and has better features.

Réponse de l'équipe de Jobber Software

il y a 2 ans

Hi there Mariela, thank you so much for taking the time to share your review! It's wonderful to hear that you loved Jobber's features for running your home cleaning business. All of our product updates come directly from customer feedback, and we are always looking for ways that we can improve. I will be sure to share your product and subscription feedback with our development teams. If you have any further thoughts you'd like to share or are ever back in the market for software, we would love to connect with you! Our support number is 1-888-721-1115, and you can also reach out via live chat. All the best.

Brian
CEO (É.-U.)
Logistique et chaîne d'approvisionnement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Read this before purchasing Jobber

1,0 l’année dernière

Commentaires : I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.

Avantages :

The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).

Inconvénients :

Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.

Réponse de l'équipe de Jobber Software

l’année dernière

Hey Brian, Before anything else, we'd like to apologise for the experience that you've had with our Support team. It sounds like we really missed the mark in working through the issues you brought to us, and we're so sorry about that! If you're open to it, we would really like to connect with you to learn more about your experience and the issues that you have been experiencing within Jobber that you had reached out to us about initially to help find solutions for you and make things right. Please feel free to reach out to us by phone at 1-888-721-1115, by email at [email protected], or by chat within your account and hopefully we'll be able to connect soon. Thank you.

Debbie
Manager (Nouvelle-Zélande)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Jobber from a Person who is not techie

5,0 l’année dernière

Commentaires : Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.

Avantages :

-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.

Inconvénients :

-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.

Réponse de l'équipe de Jobber Software

l’année dernière

Hi Debbie! Thanks for taking the time to send us a review! Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch! If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team. We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription. Thank you for letting us be a part of your team! Cheers!

Monty
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

We love Jobber But.......

4,0 il y a 6 ans

Commentaires : We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!

Avantages :

The way it organises our daily processes. Without it we would just be another business

Inconvénients :

Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!