Acuity Scheduling - Avis

Meilleur logiciel de planification

Commentaires : Pour les rencontres avec employés, facilité des prises de mes rendez vous, ça a montré mon professionnalisme avec mes clients ainsi que mes employés et fournisseurs

Avantages :

J'ai utilisé toutes les fonctionnalités et c'est très facile à utiliser.je conseil vivement ça aux responsables de société

Inconvénients :

Je n'ai pas eut de difficultés quelconques avec une fonctionnalité

Alternatives envisagées : Adagio Non-Profit Suite

Pourquoi passer à Acuity Scheduling : Je l'ai choisi parce-que beaucoup d'amis l'utilisent et le sualifie

Simple et efficace

Commentaires : Acuity est un logiciel facile à prendre, propose des fonctionnalités efficaces comme le paiement lors de la prise de rdv, l’envoi de rappel aux clients, la synchronisation des calendriers.
J’ai également apprécié de pouvoir ajouter mon calendrier facilement sur mon site web et rajouter un bouton « prendre un rdv » sur mon compte Instagram.
Parfait!

Avantages :

- Simple à mettre en place - synchronisation avec Google agenda - Bouton « prise de rdv » sur Instagram - Intégration facile sur mon site web - Possibilité de prise de rdv payants - Joli design

Inconvénients :

Je regrette de ne pas pouvoir mettre de pièces jointes dans mes confirmations clients.

Alternatives envisagées : Calendly et Google Calendar

Pourquoi choisir Acuity Scheduling : Car je pouvais mettre un bouton « call to action » sur mon compte Instagram

Logiciel antérieur : Calendly

Parfait

Avantages :

Je suis très satisfaite des fonctionnalités ! Acuity Scheduling regroupe toutes les fonctionnalités dont j’ai besoin : prises de rdv faciles, paiement en ligne, fuseaux horaires, mails personnalisés en fonction des services proposés, packs de service, regroupement des rdv et j’en passe. C’est top !

Inconvénients :

C’est dommage qu’on ne puisse pas recevoir directement les avis clients suite aux rdv.

Mon avis sur Acuity

Avantages :

J'apprécie particulièrement la création de fichier pour nouveaux clients et le formulaire de santé. De loin le plus simple d'utilisation des applications que j'ai testé jusque là, je vais pendre la version payante.

Inconvénients :

J'aimerais que le prix soit revue à la baisse, mais dans les grandes lignes j'apprécie vraiment car ça repond parfaitement à mes besoins.

Superbe génial

Avantages :

Le service client elle repond rapidement

Inconvénients :

Tous me plaît dans l'application elle est facile à utilise

Acuity Scheduling is my best pal

Commentaires : Overall, I love Acuity Scheduling, it's my right hand in this business I'm running by myself. It takes a huge load off of my plate. Once things are set up - which can be as easy or a grueling as you want to make it - it's just a seamless part of my life and business.

Avantages :

I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.

Inconvénients :

I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments. For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.

Alternatives envisagées : Calendly

Pourquoi passer à Acuity Scheduling : Acuity Scheduling was already available and easily integrated into my Squarespace website. This was good because I decided that I didn't want to create a website from scratch, rather I would use a "drag and drop" system with some customizability. It just so happened that Squarespace met my needs there, AND as a vital part of their services, they already had a scheduling application that I would receive a DISCOUNT on if I bought into their services. Squarespace, and of course Acuity Scheduling, were a "no-brainer" decision for me and my solo consulting business.

An Excellent Appointment Scheduling Solution

Commentaires : I have been using Acuity Scheduling for a few years now and it has been a great experience. It is easy to use and has all the features I need for my business. The customer service and support is excellent, so any problems I have can be quickly taken care of. The only downside is the cost, but it is worth it for the convenience and reliability.

Avantages :

Acuity Scheduling is an excellent appointment scheduling solution that is easy to use, intuitive, and reliable. It has a great range of features and integrations, making it perfect for businesses of all sizes. It also has excellent customer service and support, so any problems or questions can quickly be taken care of.

Inconvénients :

The only downside to Acuity Scheduling is that it can be a bit expensive, especially if you need to use multiple features and integrations. However, the cost is worth it for the convenience and reliability of the service.

Acuity Review

Commentaires : Loved it, but Acuity is not with the times and the technology wasn't modern enough to continue to trust it and use it for our business.

Avantages :

I like how the admin has great control over the backend and has full use and capability. I also like the ability to brand everything.

Inconvénients :

It doesn't natively integrate with third-party calendars. We had to switch to Calendly solely because of this reason.

Alternatives envisagées : Calendly

Pourquoi choisir Acuity Scheduling : At the time, I wasn't in charge of the switch from Calendly so I'm unsure. I just know that at that time Acuity fit our company better than Calendly, but now we've switched back to Calendly.

Logiciel antérieur : Calendly

Pourquoi passer à Acuity Scheduling : Unsure because I wasn't a decision-maker at the time. I believe it was because the admin features on the backend were far more developed than Calendly and admins had the complete control necessary.

Great for staying organized with appointments

Commentaires : The ability to specify your availability and provide a link to a client via email or a signature is fantastic. It fulfills my requirements for class registration and roll management perfectly. Also, it works flawlessly and is beautifully linked with other services like Stripe and Zoom.

Avantages :

Both I and my customer appreciate the text message reminders. The schedules that require payment. Furthermore, I appreciate being able to sync my CRM with several scheduling options. Appointment kinds help me categorize my replies and create more efficient, tailored work flows.

Inconvénients :

My list of dislikes is surprisingly short. My main issue is that I keep leaving Acuity Scheduling to try something else, but I always end up back here because my CRM doesn't have nearly as many capabilities as Acuity Scheduling.

Review about Acuity scheduling

Avantages :

Although Acuity Scheduling includes several noteworthy features, the scheduling process itself was what I like the most. It was really simple and intuitive to set up availability, schedule appointments, and receive updates. The user experience is slick and contemporary, and I was able to customize it to meet my own needs thanks to the available choices. Acuity Scheduling is an excellent appointment management solution that simplifies the process overall.

Inconvénients :

Although Acuity Scheduling is a fantastic tool when scheduling appointments, it is not without problems. The learning curve associated with Acuity Scheduling is one of its potentially unpleasant aspects. First-time users may find the UI intimidating and find it challenging to get their way through the numerous functions.The price of scheduling with Acuity is another drawback. Although the base plan is reasonably priced, the cost of the more expensive services can mount up very rapidly. Some users have also voiced concerns about the system's overall dependability, citing sporadic bugs and technical challenges.The acuity scheduling system is a helpful tool for organizing appointments overall, but before using it, it's crucial to be aware of any possible drawbacks.

The best online appointment scheduling software

Commentaires : Overall, while Acuity Scheduling is a great scheduling tool, it may not be the best fit for every business or user, depending on their specific needs and priorities.Overall, Acuity Scheduling is a powerful and flexible appointment scheduling software that can help businesses of all sizes manage their appointments more efficiently.It allows businesses to streamline their scheduling process, reduce no-shows, and manage appointments more efficiently.

Avantages :

Automated email and text reminders: Acuity can automatically send email and text reminders to clients before their appointment to reduce no-shows.Calendar synchronization: You can sync your Acuity calendar with other calendars like Google Calendar or Outlook, so you can manage all your appointments in one place.Custom intake forms: You can create custom intake forms to collect information from clients before their appointment.

Inconvénients :

Learning curve: While Acuity Scheduling is generally easy to use, some users may find that there is still a learning curve to fully understand all the features and settings. Additionally, there may be a need to train clients or team members on how to use the software.Reliance on internet connection: Acuity Scheduling is a cloud-based software, which means that it relies on an internet connection to function. If the internet connection is slow or unstable, it may affect the performance of the software and the ability to manage appointments in real-time.

Get Scheduling !

Commentaires : Is a powerful scheduling solution that offers a user-friendly interface and a wide range of features to help businesses of all sizes manage their appointments efficiently.It is a cloud-based scheduling software that offers a range of features and benefits for businesses of all sizes and industries. Its core functionality is appointment scheduling, which allows businesses to offer online booking for their clients, reducing the likelihood of double bookings or scheduling conflicts.

Avantages :

It is a reliable and flexible scheduling solution that offers a range of features and benefits for businesses of all sizes and industries.User-friendly, customization, integration, timezone detection, mobile access, HIPAA compliant and customer support.

Inconvénients :

While there are some limitations to Acuity Scheduling, most users find it to be a reliable and flexible scheduling solution that offers a range of benefits and features.Limited free plans, customization limitations, and the pricing structure, sometimes it is confusing or difficult to navigate, particularly with regard to the different pricing plans and add-ons available, third-party integrations and no recurring appointment scheduling.

Great app

Commentaires : My experience with the app is excellent, and I look forward to using it more in the future.

Avantages :

The app is great and very fast. It works very easily and I am impressed with how intuitive it is

Inconvénients :

the effort you put into developing such a high-quality

Best app for managing booking and client subscriptions

Avantages :

This app is the best for booking and clients’ subscription management

Inconvénients :

It’s only good for booking/subscription but has not fitness specific use

simply incredible

Avantages :

it greatly optimized my service time before I had to call customers to confirm the times I wasted a lot of time, now they choose the available times and make an appointment it has taken a weight off my shoulders

Inconvénients :

The bad thing is that you only have 7 days to test it, but it was enough I was satisfied with what it delivers and I already opted for the emergent plan in my case it suits me very well

Endless Frustration with Customer Support

Avantages :

The ability to sync my massage appointments (calendar events) with third party calendars (such as iCloud) is a fantastic feature that I've relied heavily upon for the past year and a half. I started using Acuity back in June of 2021 (560 days ago, to be specific.) Up until two weeks ago, I've been able to view all client history using my iCloud calendar for the past year and a half (a full 545 days.) I'm currently able to view event history for only the past 185 days. This is a problem because I can no longer view client history beyond a six-month period. It's gone; no longer visible on my iCloud calendar. I've spent a significant amount of time explaining the issue (in a very detailed manner) to three different tech support representatives. This ordeal has been significantly time-consuming which has resulted in the past two weeks of my life being extremely frustrating for me (and I'm sure for the tech support team as well.) The final conclusion is that Acuity does not offer the ability to view history beyond 200 days. Despite the fact that I am 100% certain that this was not the case until just two weeks ago, it's taken tech support this long to provide that response and nobody is admitting that this policy is brand new.

Inconvénients :

I used to have the ability to view history for 560 days and now all of a sudden, they've restricted it to only 200 days of history. I'm attempting to operate my business blind-folded. It feels like a bit of bait-and-switch and though the support team has been friendly, I almost feel gaslighted as they still claim that nothing has changed on their end and that the 200 limit has been in place this entire time which is simply not true.

Alternatives envisagées : Calendly

Pourquoi choisir Acuity Scheduling : The confirmation and reminder emails sent from snapappointments.com were no longer being received by clients. This was a great system as a completely free product but when it came to reliability, it was clear that it was time to make a switch.

Pourquoi passer à Acuity Scheduling : Ease of use, mobile capabilities, and versatility.

Best alternative to Mindbody

Commentaires : I spent a month going through different software demos in the health and wellness sector. I knew I wanted to switch from Mindbody for my dance studio and wanted to find the best out of the dozens of registration software options there are in this sector. After much research and using the trial set up and function for my top options (Wellness Living and Amilia were the other possibles for me), I was very happily surprised to say with certainty that Acuity was the best fit for me and offered the best functionality. And better yet, it was by far the cheapest!

Avantages :

What I like best is the depth to which you can customize the user experience. Being able to easily change all the language clients see through the process really helps (especially since we're a bilingual school) and it's also the most mobile-friendly when it comes to functionality and design. Finally, having an app for both the admin and the user side will be a huge asset and I know the Zoom integration will save us a lot of time when it comes to managing invitations to our virtual classes.

Inconvénients :

I wish there was a way that clients could carry positive and negative balances on their accounts.

Alternatives envisagées : The Studio Director, SmartRec, Wellyx et WellnessLiving

Pourquoi choisir Acuity Scheduling : More mobile friendly user experience, more features included in the base pricing option. More intuitive booking system for appointments on the client end. Felt like Mindbody were constantly trying to get me to upgrade my plan for very minor needs that I felt should be included in my expensive plan (like using promo codes and editing class categories).

Logiciel antérieur : Mindbody

I can run my coaching business on it

Commentaires : Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

Avantages :

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

Inconvénients :

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing. Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Alternatives envisagées : Calendly

Pourquoi passer à Acuity Scheduling : Before they became a Squarespace company, I fell in love with their story. The company felt more personable and had a character, unlike others. I enjoyed reading personal stories by the guy who started the company, and I loved their sense of humor that came through the copy. Right now it doesn't feel that way because they have been bought by Squarespace, but I hope they can still hire amazing copywriters that can keep that vibe.

New Company Needing Reliable Software

Commentaires : So far the experience has been good. There is a lot of functionality and options - users have a lot of control over many details.
Some of the scheduling sessions or setting up options (like the Terms and Conditions forms for booking) are not clear - more instructions should be visible on the page - but you can figure it out if you have time for trial and error.

Avantages :

-The client facing side is much more attractive than other scheduling options -so easy to customize what the clients see, it's very clean and simple -3rd party application integration gives many options for growing your business -the tiered account options, so we can maybe save money in the first few years

Inconvénients :

-sessions were a little bit confusing to set up, but it might just be our style of scheduling -Once you set up sessions, when you go to review them is not ideal : We are a company with recurring sessions every day of the week, and the sessions become a long list - other scheduling apps tried allowed the sessions to be viewed in a chart, making it easier to check and adjust -clients being unable to book more than one person easily - I don't think all of them will understand that they need to 'Add A Time' until they have the correct number of time slots chosen

Alternatives envisagées : Wix, Setmore, Bookeo et Schedulicity

Pourquoi choisir Acuity Scheduling : Appointy's payment processing rarely worked on our client side and when we asked for help, we got repetitive answers with no solutions. The automatic emails also kept getting sent out in Javascript instead of a readable email. If client's opted out of paying their deposits, Appointy would still block off the time slot - which would fill out calendar with empty appointments.

Logiciel antérieur : Appointy

Pourquoi passer à Acuity Scheduling : It filled the top requirements that our boss wanted. - easy to view calendar - automatic and customizable email confirmation - calendar integration - Instagram button - Square integration - great options for a good price

Great Scheduling Software Highly Recommend

Commentaires : It has many features and has met my needs without any hassels and is at a price that a small start up business can afford.

Avantages :

I love the ease of use and cost effectiveness of Acuity. Even in the free version they offer most of the options that someone would need. I upgraded to the paid feature to be able to accept payments when someone books. This saves me yet another step and lets me know that someone is serious if they are willing to pay at the time of booking. I had used Calendly for several months at the prompting of a business mentor before switching to Acuity. I was having my calendar constantly reset with my times wide open for people to schedule. If I did not check it every morning I ran the risk of someone booking an appointment during a time that I was not available. This is not only embarrassing but very unprofessional! I have not had this happen even once since using Acuity. I also use the notes feature during my discovery session I have all of the questions there that I typically ask and can record their replies.

Inconvénients :

Honestly I have not found one thing that i have not liked abut this software. It has allowed me to do much more that I was expecting.

Alternatives envisagées : Calendly

Pourquoi choisir Acuity Scheduling : My calendar availability kept being reset to wide open availability and people were able to book at times that I was not available.

Logiciel antérieur : Calendly

Pourquoi passer à Acuity Scheduling : It was priced well and had all of the features that I needed and also had great customer reviews.

Easy to use for business and customers

Commentaires : Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked off before and/or after a session as well as multiple calendars which I can use for mobile and studio thereby having different booking settings for each. The reminder emails and text messages mean that customers are much more likely to let me know if they’re not attending and overall prevent any issues with people not turning up for their session. The customer service is excellent.

Avantages :

Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system. For what it offers it is an excellent price.

Inconvénients :

I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.

Easily solved our complex Photography Studio schedule.

Commentaires : We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.

Avantages :

We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

Inconvénients :

If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

Alternatives envisagées : Calendly

Pourquoi passer à Acuity Scheduling : For us, Acuity just seemed like a better product to start with and grow with. Seemed like more of a robust solution that we would never need to replace. Nothing against other solutions on the market, but Acuity is exactly what we needed to manage our crazy busy studio.

Great software to use especially for new businesses

Commentaires : My overall experience with Acuity has been nothing short of amazing. The software is easy to use. I still can’t find anything better then Acuity to handle my appointments.

Avantages :

Acuity has many many features that I enjoy using. My booking site can be customized the way I like which opens me up to being creative, the layout is not confusing to my clients, everything is clear to understand, adding services and add-ons are a breeze, I love the coupon code feature that they offer, I use it all the time.

Inconvénients :

The only thing I would like acuity to update is allowing my client to book two services at once on the same day. It’s a bit of a hassle having to creat add-ons for services that are already listed. Other then that it’s great.

Alternatives envisagées : Squarespace

Pourquoi choisir Acuity Scheduling : Acuity offered better options and is much easier to navigate.

Logiciel antérieur : Timely

Pourquoi passer à Acuity Scheduling : Acuity offered the best features at a great price for my business.

Acuity: A near-perfect scheduling solution for this piano teacher

Commentaires : I have really liked Acuity! Their branding is fun! Customer Support is really good, for the very few times I've needed help. Support videos and tutorials are excellent. Overall, it's a great program that is priced very fairly and has freed up a significant amount of time as administrator.

Avantages :

What I absolutely LOVE about Acuity is the ability to set up my piano lesson days and times, give my piano parents a link, and then they can sign up for their own lessons! With the email reminders (also an awesome feature to reduce no-shows), they can also easily reschedule a lesson if they need to. This saves me COUNTLESS hours! No need to do the "back and forth" texting and emails to settle on a different lesson time...parents can do it all themselves. Win for them and an even bigger win for me!

Inconvénients :

The one feature I wish Acuity had is the ability to hover over a lesson time on the calendar and see a list of names of the students who will be in that lesson. The calendar does show how many are signed up (in the form of a fraction...sign-ups/total number the lesson will hold...3/5, for example) but I really would like to hover and see the names. I also wish there was an easier way to bulk delete a lesson time. Say I decide to discontinue offering lessons on Monday afternoons at 2pm. I have to go in and scroll down a long list of lessons, looking for that specific lesson, check-marking the box next to each one, then delete. Seems like there should be a "delete just this lesson or all future lessons?" option. But this isn't really THAT big a deal. Just an annoyance that will take 10 minutes (instead of 10 seconds.)

Love It - Great Customization - Solid Functionality

Commentaires : I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business

Avantages :

Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business. Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots. The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation. In case I haven't been clear: it's the customization that is so crucial to me. :) All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here.

Inconvénients :

This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members. One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it.