--- description: Mojo Helpdesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mojo Helpdesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Mojo Helpdesk](/software/128650/mojo-helpdesk) # Mojo Helpdesk Canonical: https://fr.capterra.ca/software/128650/mojo-helpdesk Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/128650/mojo-helpdesk?page=2) > Votre ressource tout-en-un pour créer, examiner et suivre les cas d'assistance afin de fournir un meilleur service client et de rester organisé. > > Conclusion : 74 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Mojo Helpdesk? Les gestionnaires de services d'assistance et les administrateurs système ayant besoin d'un logiciel de helpdesk et de suivi des cas d'assistance pour gérer les demandes d'aide internes et les demandes de support client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 74 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Metadot - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, polonais, portugais, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Gestion des flux de travail - Gestion des stocks - Gestion des tickets de support - Macros et réponses types - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Suivi des ressources - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (5 au total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Does what a ticket system is supposed to do and is easy to use" — 5.0/5 > **Martin** | *11 décembre 2017* > > **Avantages**: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream > > **Inconvénients**: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time ----- ### "Easy to use" — 5.0/5 > **Utilisateur vérifié** | *23 mars 2021* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. > > **Inconvénients**: Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. > > Overall it has been very easy to set up, use and onboarding everyone. Great value for money. ----- ### "Mojo Help Desk is Dishonest" — 1.0/5 > **Marshet** | *31 mars 2025* | Hôpitaux et soins de santé | Taux de recommandation : 0.0/10 > > **Avantages**: I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails > > **Inconvénients**: Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. > > We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. ----- ### "Simple without many frills" — 4.0/5 > **Patrick** | *23 août 2025* | Hôpitaux et soins de santé | Taux de recommandation : 5.0/10 > > **Avantages**: It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. > > **Inconvénients**: There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. > > It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. ----- ### "Easy to implement ticketing system" — 4.0/5 > **Utilisateur vérifié** | *5 décembre 2017* | Taux de recommandation : 8.0/10 > > **Avantages**: Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful. > > **Inconvénients**: Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities. > > The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/128650/mojo-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/128650/mojo-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées