Synchroteam - Avis

Indispensable

Avantages :

La simplicité et le confort d'utilisation

Inconvénients :

Il nous manque un système de ticketing intégré pour gérer les appels téléphoniques

Alternatives envisagées : Praxedo

Pourquoi passer à Synchroteam : Le contact avec un commercial et la démonstration en ligne très explicite

bonne expérience

Commentaires : Nous sommes globalement satisfait même si nous n'utilisons pas tous les services

Avantages :

Facile à utiliser au quotidien, devenu un outil indispensable

Inconvénients :

un outil sans très complet mais devrait être proposé par option afin de stabiliser les prix

client mécontent

Commentaires : expérience très décevante, nous avons d'autres applications que nous utilisons au sein de l'entreprise mais vous êtes les seuls à nous avoir vendu une boite à outils vides
je pense la partie commerciale est à revoir

Avantages :

aucun point positif, j'ai perdu énormément de temps

Inconvénients :

nous avons passé plus d'un an à essayer de mettre en place votre produit vendu complètement vide, et nous avons laissé abandonné nous avons payé pour un produit que nous n'avons jamais utilisé je pense que vous prenez vos clients pour des informaticiens

Facile à utiliser avec un support réactif

Commentaires : Bonne expérience général tout fonctionne correctement pas de beug

Avantages :

J'ai comparer le produit avec d'autre fournisseur et celui ci m'a paru etre le plus complet avec un rapport qualité prix défiant la concurrence

Inconvénients :

Il manque la possibilité de pouvoir faire une double facturation = Afficher un prix pour le client et un autre caché pour moi

FACILE D'UTILISATION

Avantages :

SIMPLE À METTRE EN ŒUVRE ET PRATIQUE À UTILISER

Inconvénients :

PLUS DE LIBERTÉ POUR MODIFIER ET CRÉER DES MASQUES DE DEVIS OU DE FACTURE

Efficient. Informative. Useful

Commentaires : I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Avantages :

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Inconvénients :

missing some features, for example can't search by serial number

Easy Field service

Commentaires : I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Avantages :

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Inconvénients :

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Alternatives envisagées : Mobile Field Report et Praxedo

Pourquoi passer à Synchroteam : Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.

Not great, not terrible

Commentaires : Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages :

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients :

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

One of the best scheduling platforms out there!

Commentaires : I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Avantages :

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Inconvénients :

Some app issues. The astrict symbol when searching for customers.

Alternatives envisagées : WeSuite

Pourquoi choisir Synchroteam : T-sheets did not show previous service call history.

Pourquoi passer à Synchroteam : Offered a more cost effective solution for what we were looking for and an overall simplex platform.

I have brought it into my last 3 companies

Commentaires : I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Avantages :

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Inconvénients :

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Alternatives envisagées : COMS

Pourquoi choisir Synchroteam : Flexibility and Cost

Pourquoi passer à Synchroteam : Superior reporting and ability to create jobs that matched our specific requirements.

Initial review

Commentaires : Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Avantages :

Streamlining of my team's dispatching process

Inconvénients :

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Cost effective

Commentaires : Satisfied and very well effective in our operation

Avantages :

Very effective and easy to implement than any application

Inconvénients :

Simple and yet effective very useful in our daily operation

Alternatives envisagées : Microsoft PowerPoint

Pourquoi passer à Synchroteam : Very useful and yet effective in our daily requirements

Surveys and servicing

Commentaires : Going digital has been a success.
1 click I can see if a job has started or has been completed.

Avantages :

template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day.

Inconvénients :

Sometimes syncing the reports can take some time but this is usually down to poor signals.

Synchro team enabled us to optimise our service planning

Commentaires : Good experience. helpdesk responds as expected

Avantages :

Easy to create a new user, without any costs

Inconvénients :

there is no dutch helpdesk. Not all our employees are good in the English language.

Good Product and Great support

Commentaires : Very Good support and quick to respond to questions

Avantages :

Easy to get a person to communicate with

Inconvénients :

Reports and Training could be improved on

Customizable system

Commentaires : Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Avantages :

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Inconvénients :

The possibility of doing activities in a massive way is limited to an advanced understanding.

Excellent Program

Commentaires : The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.

Avantages :

We loved the compact feel of it. Not as bulky and bloated as a CRM.

Inconvénients :

There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.

Lots of features, lots of quirks

Avantages :

We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.

Inconvénients :

After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.

Finally found what I was looking for

Commentaires : I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Avantages :

Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy

Enables dispatch management in an easier mode

Commentaires : The workflow is smooth and manageable

Avantages :

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Inconvénients :

In areas where there is slow connection tracking down the various employees can be challenging in that situation

PCW Management

Commentaires : a great experience worth referrals to other organisations/users

Avantages :

The ease of usage and knowledge transfer to other team members

Inconvénients :

for a beginner, it poses challenges on usage without being trained

The basics are easy. But finding an answer online...not so much.

Avantages :

It's basic, out of the box ease of use. It really is what you see is what you get on the schedule. Up and running in about an hour.

Inconvénients :

No user manual No online video support Difficulty in finding an answer online. Forms are not easy to customize. You don't have the ability to see what you have set up, from the technician's point of view, unless you purchase another user license. So, if your sitting on your computer, trying to confirm what the technician will see and the steps they need to take, you can't unless you spend more money.

our team and our clients like the software. it is pretty easy to understand how to use it.

Commentaires : easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report. these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening!

Excellent product with useful features

Commentaires : .

Avantages :

Easy of use. API for interfacing with your ERP system. Comprehensive functionality. Excellent pdf report with photos to email to your customer.

Inconvénients :

A users needs two logins if they need to use the web site and the mobile app.

Quickly resolved my needs and we started to use it directly in our activities

Commentaires : It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.

Avantages :

What I liked most was the ease of use and the intuitiveness of the processes. It's easy, it's simple, it's quick to implement and above all the support is very agile and efficient.

Inconvénients :

There is no major problem with the use of software and he trusted that the company will improve it with the feedback of the users