--- description: ScreenSteps : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ScreenSteps - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [ScreenSteps](/software/130536/screensteps) # ScreenSteps Canonical: https://fr.capterra.ca/software/130536/screensteps Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/130536/screensteps?page=2) > Logiciel cloud pour créer, gérer et fournir des procédures opérationnelles standard aux employés internes. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ScreenSteps? Parfait pour les entreprises qui ont besoin de meilleures procédures opérationnelles standard et de guides de référence rapide pour leurs employés. Idéal pour les entreprises qui sont en contact avec des clients et qui ont besoin d'employés pour trouver des guides et réagir rapidement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 16 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Blue Mango Learning Systems - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 239,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Outils de collaboration - Portail libre-service - Rapports et statistiques - Recherche en texte intégral - Third-Party Integrations ## Intégrations (1 au total) - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Logiciels similaires 1. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1719 reviews) 2. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (689 reviews) 4. [Notion](https://fr.capterra.ca/software/186596/notion) — 4.7/5 (2718 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avis ### "One of the best knowledge management software I have used" — 5.0/5 > **Aaron** | *20 novembre 2018* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Small learning curve. Easy to create articles. User friendly. > > **Inconvénients**: Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove. ----- ### "ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time." — 5.0/5 > **Utilisateur vérifié** | *12 juin 2018* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products. > > **Inconvénients**: Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again. ----- ### "ScreenSteps" — 4.0/5 > **Atefeh** | *6 mai 2017* | Taux de recommandation : 1.0/10 > > **Avantages**: I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress. ----- ### "Awesome product - miles above doing these things yourself with screenshots and Word docs." — 5.0/5 > **Brett** | *3 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain\! > > **Inconvénients**: Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work. > > Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat\! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. ----- ### "Cheap and ease of duplication" — 4.0/5 > **Kieran** | *27 novembre 2021* | Événementiel | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to make and article appear in many locations or duplicate and edit copies > > **Inconvénients**: Self service features are lacking Need to use a separate ticketing system > > Nice editing and styling features ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/130536/screensteps?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/130536/screensteps) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées