---
description: WalkMe : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WalkMe - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Plateformes d'adoption digitale](/directory/31638/digital-adoption-platform/software) > [WalkMe](/software/131194/walkme)

# WalkMe

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> WalkMe est une plateforme d'adoption numérique pionnière qui fournit des conseils, un engagement, des idées et une automatisation de classe entreprise.
> 
> Conclusion : 63 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise WalkMe?

Entreprises, PME, start-up, organismes à but non lucratif, gouvernement, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 63 Avis |
| Simplicité | 3.8/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: WalkMe
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2011

## Contexte commercial

- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
- **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Bélize, Canada, Chine et 100 de plus

##  Fonctionnalités

- Aide contextuelle
- Alertes/Notifications
- Alerts/Escalation
- Analyse visuelle
- Apprentissage asynchrone
- Apprentissage mixte
- Apprentissage mobile
- Catégorisation des ressources
- Certification et licences
- Ciblage du public
- Collecte de données multicanal
- Création de contenu
- Enquêtes et feedback
- Formation sur application
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion de la conformité
- Gestion de la formation
- Gestion des commentaires
- Gestion des connaissances
- Gestion des documents
- Gestion des enquêtes et sondages
- Gestion des flux de travail
- Gestion des lancements
- Gestion des tâches
- Importation et exportation de données
- Intégration de l'utilisateur
- Logiciels CRM (gestion de la relation client)
- Manuel de l'employé
- Messagerie instantanée
- Modèles personnalisables
- Outils en libre-service
- Parcours et suivi d'apprentissage
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Recherche/Filtre
- Stratégie de marque personnalisable
- Suivi de l'engagement
- Sécurité des données
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Widgets
- Éditeur de texte enrichi

## Intégrations (74 au total)

- Amazon S3
- Azure Blob Storage
- Docusign
- Docusign CLM
- GitHub
- Google Analytics 360
- Google Drive
- Jira
- LiveAgent
- Okta
- Olark
- SAP AI Consultant
- SAP Access Control
- SAP Adaptive Server Enterprise
- SAP Agent Performance Management

... et 59 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software)

## Catégories connexes

- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Outils de formation](https://fr.capterra.ca/directory/10008/training/software)
- [Logiciels de gestion des actifs numériques](https://fr.capterra.ca/directory/30203/digital-asset-management/software)
- [Outils d'intégration des employés](https://fr.capterra.ca/directory/30819/onboarding/software)

##  Logiciels similaires

1. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews)
2. [Whatfix](https://fr.capterra.ca/software/143008/whatfix) — 4.6/5 (77 reviews)
3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Rocketlane](https://fr.capterra.ca/software/1015299/rocketlane) — 4.7/5 (127 reviews)
5. [Pendo](https://fr.capterra.ca/software/151951/pendo-platform) — 4.5/5 (238 reviews)

## Avis

### "Great product, but hard to use with a multi instance saas company and can only use Firefox." — 5.0/5

> **Steven** | *10 mai 2018* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10
> 
> **Avantages**: Great product that integrates with a webage to provide seamless training, pretty simple to use.  Great concept that uses the actual love system.
> 
> **Inconvénients**: Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

-----

### "Top tool for creating interactive user onboarding" — 5.0/5

> **Utilisateur vérifié** | *18 février 2019* | Logiciels | Taux de recommandation : 9.0/10
> 
> **Avantages**: With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).
> 
> **Inconvénients**: Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. 

Very pricey... there should be some lighter, start-up packages.
> 
> It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

-----

### "Onboarding app that needs to improve" — 3.0/5

> **Utilisateur vérifié** | *27 juillet 2021* | Logiciels | Taux de recommandation : 5.0/10
> 
> **Avantages**: It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups
> 
> **Inconvénients**: It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.
> 
> The potential is there, but it has many room for improvement for it to be "self served"

-----

### "Very good software" — 5.0/5

> **Utilisateur vérifié** | *3 novembre 2018* | Internet | Taux de recommandation : 9.0/10
> 
> **Avantages**: How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do
> 
> **Inconvénients**: A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

-----

### "Just in time performance support" — 5.0/5

> **Utilisateur vérifié** | *2 novembre 2018* | Pétrole et énergies | Taux de recommandation : 10.0/10
> 
> **Avantages**: There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function.
> 
> **Inconvénients**: It's definitely better for form-based applications than more complicated non-linear applications.  Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users.
> 
> The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/131194/walkme)

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