--- description: Lime Connect : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://fr.capterra.ca/software/131558/userlike-live-chat Page : 1/27\ Suivant: [Page suivante](https://fr.capterra.ca/software/131558/userlike-live-chat?page=2) > Outil de discussion en direct via web, mobile et messagerie. Aidez vos clients au bon moment, au bon endroit. > > Conclusion : 647 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lime Connect? Magasins en ligne, vendeurs de logiciels, fournisseurs de services en ligne (par exemple financiers). Le chat en direct fonctionne très bien pour toutes les entreprises en ligne qui vendent des produits complexes ou des services sur leur site web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 647 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Userlike - **Pays**: Cologne, Allemagne - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Prix**: Commencez par notre essai gratuit, aucune carte de crédit n'est requise. Décidez ensuite si vous préférez notre produit gratuit ou l'une de nos options payantes. - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur) - **Langues**: allemand, anglais, bulgare, chinois, danois, espagnol, finnois, français, grec, hongrois, islandais, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, russe, slovaque, slovène, suédois, tchèque, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Alertes/Notifications - Alerts/Escalation - Autoresponders - Base de données de clients - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Géociblage - Historique des clients - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie SMS - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Partage des fichiers - Personnalisation - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Robot pré-configuré - Routage automatisé - Stratégie de marque personnalisable - Support client - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transfert à un agent - Transferts/Routage - Visualisation de données ## Intégrations (35 au total) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... et 20 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *12 septembre 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **Inconvénients**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *1 février 2023* | Conseil en gestion | Taux de recommandation : 8.0/10 > > **Avantages**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **Inconvénients**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *3 janvier 2025* | Équipement et fournitures de bureau | Taux de recommandation : 4.0/10 > > **Avantages**: Easy to use, many features, Userlike helped us to improve our sales > > **Inconvénients**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *24 mai 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **Inconvénients**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *25 juin 2018* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **Inconvénients**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Page : 1/27\ Suivant: [Page suivante](https://fr.capterra.ca/software/131558/userlike-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/131558/userlike-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées