--- description: Survicate : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Survicate - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Survicate](/software/132914/survicate) # Survicate Canonical: https://fr.capterra.ca/software/132914/survicate Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/132914/survicate?page=2) > Recueillez plus d'opinions de la part de vos clients et offrez-leur une meilleure expérience client. Utilisez 20 intégrations natives pour agir sur les opinions des clients. > > Conclusion : 99 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Survicate? Customer feedback surveys for scaling companies ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 99 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Survicate - **Pays**: Warsaw, Pologne - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Prix**: Survicate offers usage based plans \& pricing. Get started for free \& choose the best option: Free: $0/month Essential: $79/month ($65 per month billed annually) Professional - $159/month ($129 per month billed annually) Ultimate - $349/month ($289 per month billed annually) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, polonais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - A/B Testing - Alertes/Notifications - Analyse des recherches utilisateurs - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Bibliothèque de questions - Collecte de données multicanal - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Création et conception de formulaires - Distribution multicanal - Division des questions (question branching) - Engagement des clients - Enquêtes et feedback - Feedback en continu - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des réponses - Intégration des employés - Live Results Sharing - Logique d'évitement - Mesure des performances - Modèles personnalisables - Notification en cas d'avis émis - Personnalisation des URL - Questionnaires à choix multiples - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Real-Time Reporting - Segmentation - Segmentation de la clientèle - Sondage en ligne - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi des conversions - Suivi et analyse de l'utilisation - Surveillance des avis émis - Tableau de bord - Visualisation de données ... et 7 fonctionnalités supplémentaires ## Intégrations (68 au total) - AWeber - ActiveCampaign - Agile CRM - Airtable - Amplitude - Braze - Calendly - Campaign Monitor by Marigold - Close - Coda - Constant Contact - Copper - Customer.io - Drift - Drip ... et 53 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Logiciels similaires 1. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 3. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 5. [Microsoft Forms](https://fr.capterra.ca/software/1025299/microsoft-forms) — 4.6/5 (320 reviews) ## Avis ### "Really happy with Survicate" — 5.0/5 > **Gordon** | *21 octobre 2024* | Formation et accompagnement professionnel | Taux de recommandation : 10.0/10 > > **Avantages**: The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had. > > **Inconvénients**: There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process. > > Very positive. The Salesforce integration works well and it is nice and easy to design the surveys. ----- ### "An amazing tool supported by an incredible team\!" — 5.0/5 > **Josh** | *14 août 2024* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible\! > > **Inconvénients**: Missing some additional features at present like custom skip logic, though it is on the roadmap\! ----- ### "The best survey tool :)" — 4.0/5 > **Luciana** | *8 janvier 2025* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: Its ease to use, allows you to quicly create targeted surveys, helping to gather valuable feedback direcly from users. Its really simple to use and to launch. So it really help me , since recruite users to gather quantiative and qualitative feedbacks. It has multiple formats. And analyzins results its really easy, with clear dashboards and easy exports. > > **Inconvénients**: Sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them. Additionally, im currently experiencing a lack of responses to surveys, and im not sure why. It doesnt seem to be related to user behavior - it feels like something within the tool itself. This means Ill need to open support ticket, which is frustating. It would be helpful if the tool could automatically detect issues or notify users when something goes wrong. More comprehensive dashboards and integrations with tools like maze would also be a great addition. Another pain point is uploading specific users lists - currently, it has to be done one by one, which is extremely time - consuming. There should be an option to upload entire lists to create targeted segmentes more efficiently. > > My experience has been positive in terms of easy use, survey customization . However, occasional issues with audience targeting, lack of notifications for erros, and the manual process for uploading user lists can be frustating. Despite these drawbacks, it remains a valuable tool for gathering user feedback. ----- ### "Perfect for support and surveys" — 4.0/5 > **Alberto** | *21 octobre 2024* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: It's very easy to use, intuitive, dynamic and friendly. With more options time to time. > > **Inconvénients**: Expensive. Sometimes the support is not always online. > > My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process ----- ### "Feedback one year later" — 3.0/5 > **Utilisateur vérifié** | *28 novembre 2018* | Production alimentaire | Taux de recommandation : 5.0/10 > > **Avantages**: Reactivity of support Design to build survey \> easy > > **Inconvénients**: No synchronisation with our CRM at the begining Some small bugs ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/132914/survicate?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132914/survicate) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées