--- description: Sellsy : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sellsy - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Sellsy](/software/133104/sellsy) # Sellsy Canonical: https://fr.capterra.ca/software/133104/sellsy Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/133104/sellsy?page=2) > Lead generation, suivi et évaluations, campagnes automatisées, aperçu complet des clients, aperçu du pipeline, outils collaboratifs, facturation, projets > > Conclusion : 66 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sellsy? Sellsy est une solution flexible qui permet de répondre aux besoins de toutes les entreprises qui veulent être plus efficaces et augmenter leur chiffre d'affaires. La solution de CRM Sellsy garde la trace de toutes les opportunités pour que vous ne manquiez pas d'obtenir votre prochain grand marché \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 66 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Sellsy - **Pays**: la rochelle, France - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 29,00 € - **Type de licence**: (Version d’essai gratuite) - **Prix**: 2 utilisateurs minimum Abonnement annuel sans tacite reconduction - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, français - **Pays disponibles**: Belgique, France, Luxembourg, Monaco ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de contacts - Calcul des taxes - Champs personnalisables - Comptabilité - Contrôles/Permissions d'accès - Devis - Distribution de leads - Facturation - Factures personnalisables - Gestion de projets - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des opportunités - Gestion des pipelines - Gestion des stocks - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Mesure des performances - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Paiements mobiles - Planification des rendez-vous - Qualification de leads - Rappels - Rapports de ventes - Rapports et statistiques - Rapports personnalisables - Saisie de leads - Segmentation - Segmentation de leads - Stockage de documents - Suivi des interactions - Suivi du temps et des dépenses - Tableau de bord d'activités - Third-Party Integrations - Traitement des factures - Traitement des paiements ... et 3 fonctionnalités supplémentaires ## Intégrations (16 au total) - Dropbox Business - Drupal - Gmail - GoCardless - Google Drive - Google Workspace - Mailchimp - Mailjet - Microsoft Outlook - PayPal - PrestaShop - Slack - Stripe - WordPress - Yousign ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) - [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software) - [Logiciels de gestion de projet à but non lucratif](https://fr.capterra.ca/directory/32439/project-management-software-for-nonprofits/software) - [Logiciels pour gestion d'affaire](https://fr.capterra.ca/directory/30532/business-management/software) ## Logiciels similaires 1. 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[Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) ## Avis ### "Facile d'utilisation, prix intéressant" — 5.0/5 > **frederic** | *16 septembre 2024* | Développement de programmes | Taux de recommandation : 8.0/10 > > **Avantages**: facile et tout en un; support client très réactif. > > **Inconvénients**: fonctions crm à améliorer pour espérer rivaliser avec un hubspot ----- ### "Avis très négatif sur Sellsy" — 1.0/5 > **Albert** | *9 avril 2025* | Matériaux de construction | Taux de recommandation : 0.0/10 > > **Avantages**: Service client et chat réactif et sympa et c'est tout... > > **Inconvénients**: Interface / Expérience utilisateur Facturation / Comptabilité Gestion commerciale / CRM Personnalisation des documents > > J’ai souscrit à un abonnement chez Sellsy et je le regrette profondément. C’est selon moi une erreur à ne pas reproduire. 1. Un modèle d’abonnement piégeux Contrairement à la majorité des logiciels professionnels qui proposent des abonnements mensuels flexibles, Sellsy impose exclusivement des abonnements annuels. Autrement dit, après la période d’essai de 14 jours, vous devez alors vous engager pour 12 mois sans possibilité de résiliation, même si vous réalisez au bout de quelques semaines/mois que le logiciel n’est pas adapté à vos besoins. Et soyons clairs : 14 jours, ce n’est pas suffisant pour tester sérieusement un logiciel aussi complexe. Quand on est chef d’entreprise, avec des impératifs quotidiens, difficile de prendre une journée complète pour tout explorer. En deux semaines, on survole, on effleure… Et une fois le contrat signé ? Trop tard, vous êtes piégé. Je trouve cette politique volontairement restrictive, et révélatrice d’un manque de confiance de l’entreprise dans la qualité réelle de son produit. Si leur logiciel était si bon, pourquoi refuser aux clients la liberté de résilier à tout moment, comme le proposent 99,9% de leurs concurrents ? Pourquoi ne pas simplement proposer des abonnements annuels ET mensuels ? 2. Un logiciel qui fait tout… mais mal Sellsy se veut être un outil tout-en-un (CRM, facturation, comptabilité, documents), mais au lieu d’exceller quelque part, il est médiocre partout. Voici pourquoi : Interface utilisateur : peu intuitive, confuse, avec des fonctionnalités importantes non personnalisables, alors que des éléments secondaires le sont. L’expérience utilisateur est mal pensée. On passe plus de temps à chercher des éléments, naviguer entre les pages, etc... qu’à vraiment produire. Facturation / Comptabilité : des bugs, des lenteurs, une synchronisation imparfaite… Ce qui est censé vous faire gagner du temps vous en fait perdre. Si vous cherchez un vrai logiciel pour la compta, je vous conseille Pennylane, bien plus fiable et performant. (tous les logiciels et outils que je cite dans cet avis ne sont pas rémunérés, affiliés, ou quoi que ce soit, ce sont des simples recommandations\!) Le CRM / Gestion commerciale : Les possibilités d’automatisation sont limitées ou trop complexes à mettre en place. Et surtout, les personnalisations sont très restreintes : impossible d’adapter facilement le logiciel à sa propre méthode de vente. Je vous recommande d'opter pour des CRM bien plus puissants, fluides et personnalisables, avec des automatisations au top. Je pense par exemple à Pipedrive, outil incroyable qui surpasse en tout point de vue Sellsy. Personnalisation des documents : le module "Redactor" est tout simplement catastrophique. Lent, buggué, compliqué. Utilisez PandaDoc ou même Google Docs avec une intégration Zapier, et vous gagnerez du temps, de l’argent et de la tranquillité. 3. Tarification floue Déjà facturé près de 100€/mois, on découvre que chaque option un peu avancée est payante. À chaque besoin : un supplément. Résultat : une facture salée pour un service incomplet. Le vrai coût de Sellsy ne se voit pas dès le départ. Vous pensez avoir acheté un logiciel complet ? En réalité, c’est une base à compléter à coups de modules additionnels. 4. Conclusion : ne vous engagez pas chez Sellsy Sellsy est un logiciel tout-en-un qui donne l’illusion de la simplicité, mais qui, en réalité, ralentit votre travail, coûte cher et enferme l’utilisateur dans un système rigide. Préférez des outils ultra-spécialisés dans leurs domaines, connectés entre eux avec des applications comme Zapier ou Make. Vous aurez une solution plus puissante, plus flexible, plus agréable, et souvent bien moins chère. Et si vous cherchez vraiment un tout-en-un français, tournez-vous vers Axonaut : bien plus ergonomique, moins cher, et nettement plus intelligent dans sa conception. Mon avis final : fuyez Sellsy. Trop rigide, trop cher, trop mal conçu. Ce logiciel ne tient pas ses promesses. Vous trouverez bien mieux ailleurs, pour moins cher et sans prise de tête. ----- ### "Sellsy chez Gusty" — 5.0/5 > **Simon** | *24 avril 2025* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Tout intégré : prospection, facturation, relance, intégration avec plateformes de paiement > > **Inconvénients**: Vraiment pas grand chose car le service évolue constamment donc je suis satisfait globalement > > Outil du quotidien pour la gestion commerciale de ma société et suivi des performances de mon équipe ----- ### "Attention avant de vous engager" — 1.0/5 > **Louis** | *31 juillet 2024* | Meubles | Taux de recommandation : 0.0/10 > > **Avantages**: Je n'en ai pas vraiment vu par rapport à pipedrive. > > **Inconvénients**: Je suis très déçu du logiciel. J'ai voulu arrêter mon abonnement. Manque un pipe visuel et clair. Mais sellsy reffuse car ils m'ont engagé sur un an. > > Garder un client mécontent par la contrainte juridique pour un SAAS c'est vraiment moche, surtout quand ça concerne une entreprise à impact en redressement judiciaire. Ca en dit long sur les philosophie de la relation client. ----- ### "Trade in 1 currency then it will be good for you. Number 1 if you are French...Sellsy has confrontational attitude towards its users." — 3.0/5 > **Utilisateur vérifié** | *1 juillet 2016* | Hôtellerie > > **Avantages**: Overall sellsy works well and is a stable platform. Nice UI and we never experienced any downtime with the product. Anything I have not criticized in detail below can be considered to work perfectly or has not been tested by us. Sellsy commented on my review almost demanding that I should write about what is great? For the record any sellsy feature I do not mention the cons section below should be considered as on par with competition or better. I am not here to promote sellsy nor am i getting paid for my review. > > **Inconvénients**: Sellsy marketing should do their job better and be thankful of users who take time out to tell them what needs to be improved in their offering instead of criticising reviewers. Over all the advertised google apps integrations are a joke. Compared to the competition (most of whom have proper google synchronisation) the sellsy google integration should be considered as BETA at most. You wont find any documentation on how it works on their FAQ or Help site. Infact I personally consider their use of the word synchronisation in google to be misleading. They should just call it basic integration because in reality it is nothing more than that. More details below about my experience to date. GOOGLE CONTACT SYNC: This is not a real contact sync. All sellsy does is periodically send a copy of your sellsy contact data into google. There is ZERO synchronisation going on. (We are a paying customer and it doesn't even work for us in basic mode). They claim they will fix it and its unique to our account) If you have any issue with contact sync in sellsy the help site recommends you remove the google sync app and restart. When performing this sellsy leaves all the previous contacts data sitting in each of your employee's google accounts\! It doesn't perform ANY tidy up or removal of data it created. Reconnecting the app in sellsy then goes ahead and makes a whole new set of contacts thus creating duplicates in the hundreds and thousands if you have a large database because the current app does not manage any of the information it sends (not syncs) to google. Potentially a huge massive headache for any admin expecting sellsy to centrally manage business contacts within a company that uses google apps for business. Example: When any employee is removed from the google contact sync Sellsy will not delete its data from the connected google account. This leaves a full copy sitting with the employee who can then do whatever they want with the data. GOOGLE CALENDAR SYNC: Want create a meeting in sellsy with a contact from your crm and have it sync with your google calendar? Not possible with sellsy. Simply forget about using the sellsy calendar as a meaningful way to track your meetings and events via google. You can view your google calendar events in sellsy but not edit them because there is NO SYNC EMAIL: Severely limited due to 1 small but very significant issue. Their email client cannot be used as a traditional email client due to the way they handle email attachments. Example: You attach a file called brochure.pdf from your computer to an email and send to a lead. Next you create a new email for a new lead and when you try to attach the brochure.pdf from your computer sellsy will throw up an error saying file already exists\! This means that because sellsy has already sent this file in a previous email it cannot be attached again from your computer because it already exists in sellsy\! This would be ok if you could open your sellsy docs and search through your folders to attach with the email client but you cannot\! When viewing emails in sellsy email page there is no autorefresh to check for new mails. Also there is no button to click on to force check for new mails. GOOGLE DRIVE SYNC: This again is not a real sync process. If you thought that sellsy could be used as a central store for business documents that will sync with google drive and or dropbox then you are going to be very disappointed. Sellsy does not sync or even copy your documents / folder structures stored within sellsy to google drive or dropbox. It is strictly limited to creating copies of invoices and purchase orders (Accounts files) as they get created in sellsy. Again no synching here all you get is a sellsy folder full of pdfs with document numbers for names and easy way to reference them. Once an item is pushed from sellsy to google drive it is up to the user to take care of everything else. Remove a doc in sellsy....then you are left to clean up the rubbish in your google drive account. This of course then multiplies based on how many users there are in your company. What adds more to the frustration is that sellsy offers unlimited file storage but I dont see how any company could properly make use of it. USER INTERFACE: Lots of little items still appear in french. Whole sections of the CONTACTS filter interface are dedicated to french companies and their specific registration numbers. Which is great if you are a french company doing business in France. Very confusing and annoying for international users. Update: Sellsy fixed a lot of the french items but then as new features started to appear the french started to reappear in the english version of the site. And to add insult to injury the update blog in english is update often months after the update is posted in French on their French website. If you want to keep up to date with new feature you better get used to google translate. UNWANTED PROMOTION / ADVERTISING WITHIN THE APP: A big promote sellsy button is on the main menu that your employees cannot ignore and IT asks your employees to promote sellsy to all their contacts\! Even worse is there is no way to turn this off\! What business owner or manager wants his or her employees pushing sellsy as a product to their customers when they should be doing their job. This is totally unacceptable as a forced item in a paid premium subscription and should have the option to be turned off. This promote sellsy button is acceptable in a trial or in a freemium model. It should be noted however that sellsy does have an excellent referral program and I am sure many small IT consultancy type businesses can get their sellsy cost covered by taking advantage of referral program. But for most other types of businesses I am sure the majority will be in agreement we want the option to stop sellsy from shoving itself down our throats while we paying for the privilege. PURCHASING AND MARGINS MODULE: Sellsy claims full multi currency support but it fact it doesn't. You can create sell prices in any currency for any product in sellsy however you cannot set the buy price for products or services outside the currency set as default in your account. When you buy a product in USD and sell in euro sellsy doesn't put any product price data in purchase orders. You have to manually do it for each individual item. In this situation sellsy actually creates a boat load of work for any user trying to create purchase orders for suppliers. Because humans have to manually input the purchase price for each item on a PO there is huge potential for human error. DATA IMPORT: This is super complicated compared to the competition. Custom fields cannot be imported with companies at the same time. Contacts and their respective customer fields also cannot be imported in the same file. Addresses must be then imported separately. Another example of sellsy creating a large amount of work to simply get your CSV data loaded in. The data import does not auto capitalise surnames upon import. This creates a confusing visual mess of your list data because any contact edited or created within sellsy automatically puts the surname in full capitals. The same issue exists on mobile app. CRM: When viewing a prospect or client it doesn't show if any opportunities are linked. You have to open the opportunities list in the CRM app to find this important information. This is because they charge extra to manage opportunities. OFFICE 365 INTEGRATION: No contact sync, no calendar sync, no ondrive sync. MOBILE APP: Does not work in offline mode. No way to view emails linked to an item in sellsy. SUPPORT: Support is only provided during USA business hours? But Sellsy is based in France? Companies who want the english version of sellsy that reside in Europe Middle East \& Africa should not be subjected to having to stay awake late at night to receive support of a product made in Europe. My experience with support is that they are reasonably fast to fix small things. Quality control over items released into production however is not so hot. Items we had to ask to be fixed should not be left to customers to highlight. An example being correct of basic items in english being presented in French. GMAIL WIDGET: Solves 50% of a problem and creates a problem. With the widget you can create a contact or prospect with an email inside your gmail BUT you cannot link that email to the contact you just created. If you open the email in sellsy it wont be connected with anything because you created the contact AFTER the email arrived. Then if you are in sellsy and you have assigned the email to an opportunity and you want to use sellsy to send an email to the contact (to track it) you find you cannot send the email because the file you want to attach due to file name already existing somewhere on sellsy. See where i am going here? I mentioned before that the more I interacted with this company and highlighted issues the more of an attitude they developed. Perhaps my words in english which btw I consider to be constructive critic was taken as a personal attack on the company. Which is not the case. I am here to provide my personal view on my experience with this product. All the of items like lookup for french companies cannot be removed from the interface. Yet another distraction for international users. > > If you are looking for 1 application that will be your company central repository for storing and managing all incoming and outgoing email from clients, prospects, opportunities, support cases, multi currency purchase orders, invoices, quotes, expense tracking, inventory management and marketing then sellsy able to perform all of the above in the integrated manner provided you only work in 1 currency. If you are French or based in France then this is 100% best product for you. On paper Sellsy markets itself as the complete all in one business platform however it fails in a few key areas for any business working internationally 1 is specific to multi currency. The issue is that while products/services in sellsy support multi currency selling prices they do not support multicurrency auto conversion on purchase orders. This renders the entire sales and purchasing part of their platform as a failure to us. This also kills the margins calculator on invoices. Their work around is we should manually type the price of each item in relevant currency in purchase orders to make it work. Yes that means back to excel.....the very thing we want to stop using and are paying extra for\! To be fair this is not unique to Sellsy\! The vast majority of other platform providers for SME fail on this. Even XERO, Quickbooks etc which are full accountancy systems who claim multi currency don't do this basic but VERY important task for internationally trading businesses who require true full purchasing and invoicing in multi currency. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/133104/sellsy?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133104/sellsy) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées