17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Act!

Act! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme.

En savoir plus sur Act!

Avantages :

This definitely makes it easier for remote teams. Integrated email marketing helps drive necessary demand visibility.

Inconvénients :

Very difficult to integrate with email server. Complicated email attachment.

Act! - Notes

Note moyenne

Simplicité d’utilisation
3,8
Service client
3,5
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,0/10

Act! a reçu une note globale de 3,8 étoiles sur 5 d'après 804 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (804)

Rick
Rick
Owner
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT was the best back in the day

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Cyril
patron (France)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Déception amère

4,0 il y a 12 mois

Commentaires : Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais tant depuis act0.3 . Un technicien mal capable a paszé son temps à incriminer l'environement microsoft, l'ordinateur etc... etc...

Avantages :

J'utilise act depuis 25 ans. J'en suis de moins en moins content.

Inconvénients :

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus. Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Réponse de l'équipe de Act!

il y a 12 mois

Hi Cyril, We always appreciate hearing from our customers and are sorry to hear that you are experiencing issues with accessing some features. An Act! team member will be following up with you directly.

Gildas Douglas
Gildas Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Récupération d'information

4,0 l’année dernière

Avantages :

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Inconvénients :

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Réponse de l'équipe de Act!

l’année dernière

Thank you, Gildas, for your review and feedback. We are happy to hear Act! is helping you increase sales and optimize your communications and data management. We appreciate you!

Emmanuel
Emmanuel
GSM (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Act! CRM

4,0 l’année dernière

Avantages :

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Inconvénients :

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Réponse de l'équipe de Act!

l’année dernière

We love hearing from customers Emmanuel! Thanks for letting us know that Act! is helping you manage your sales. We look forward to more years of delivering value to you!

Eunice Merveille
Eunice Merveille
Assistante (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 l’année dernière

Avantages :

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Inconvénients :

Il n'y rien de reprochable à cet application pour l'instant

Réponse de l'équipe de Act!

l’année dernière

Thank you, Eunice, for letting us know that Act! is helping you grow your business, and improve customer retention and communications. We really appreciate you taking the time to share your insights with us!

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Meilleures logiciel de CRM

4,0 l’année dernière

Avantages :

Facile à utiliser et nous permet de rechercher les informations de CRM

Inconvénients :

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Réponse de l'équipe de Act!

l’année dernière

We are thrilled, Maurice, to hear that you're enjoying how Act! lets you easily access your information.

Karim
Directeur Marketing (Congo-Kinshasa)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act! Le bon

5,0 il y a 2 ans

Avantages :

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Inconvénients :

Le seul problème est qu'ils n'ont pas encore de défaut

Kossou
Kossou
Comptable (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avis sur act

4,0 l’année dernière

Avantages :

Meilleurs logiciels de gestion des contacts, en matière de marketing

Inconvénients :

Je ne pas rencontrer de difficulté depuis mon utilisation.

Réponse de l'équipe de Act!

l’année dernière

We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!

Elis
Assistant (É.-U.)
Développement et commerce international, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de communication

4,0 l’année dernière

Avantages :

Donne une facilité pour les tâches à distance

Inconvénients :

Le serveur est très difficile à intégrer

Réponse de l'équipe de Act!

l’année dernière

We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.

Elysé
Assistant (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 l’année dernière

Avantages :

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Inconvénients :

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Réponse de l'équipe de Act!

l’année dernière

Thank you, Elyse, for your review. We appreciate it!

Bo
Bo
Customer Service Ambassador (R.-U.)
Utilisateur LinkedIn vérifié
Banque, 10 000+ employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Easy tool

4,0 l’année dernière

Commentaires : Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.

Avantages :

Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.

Inconvénients :

Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.

Réponse de l'équipe de Act!

l’année dernière

Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/

Tracy
Program Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ACT cloud for Marketing

5,0 il y a 6 mois

Commentaires : ACT is a solid program and has been working for us since 1999. The cloud based version is new for our company but one we are welcoming since we want to speed up the database process. The old desktop version has become super slow and time consuming with freezes and overall slowdowns navigating through the CRM.

Avantages :

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Inconvénients :

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

Réponse de l'équipe de Act!

il y a 5 mois

Thanks for letting us know, Tracy, that Act! Premium Cloud is meeting your CRM and marketing needs. We appreciate you taking the time to let us know.

Gerry
Advisor (Canada)
Assurance, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act is like a diesel engine, will never let you down.

5,0 le mois dernier Nouveau

Commentaires : I did used it for years and plan to stick with it

Avantages :

Very easy to customize, with lots of add-ons and a decent price.

Inconvénients :

they are not too quick to respond to the other companies developments

Réponse de l'équipe de Act!

il y a 4 semaines

We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions!

Veronica
Managing Director (É.-U.)
Bureau exécutif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT! User Since 1999

3,0 il y a 6 mois

Commentaires : Overall I still enjoy using ACT!. The only comparable products that I am aware of are Maximizer and Goldmine. I do not know if they are still supported, however, I believe ACT! still has a stronger user base. I would expland my use of ACT! if I felt comfortable that the PC-based product will continue to be supported cost effectively.

Avantages :

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Inconvénients :

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Réponse de l'équipe de Act!

il y a 5 mois

We value our long-time users and love hearing from you! We are happy to hear that you like the benefits of Act! Premium Desktop, but are sorry to learn that you are experiencing issues with the email merge. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance.

Paul
President (É.-U.)
Production alimentaire, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Act is Better than Other PIMs

5,0 il y a 4 mois

Commentaires : With Act, I always believed I was a step ahead of my competition.

Avantages :

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Inconvénients :

Over the years updates were often sketchy. Today those issues have been solved.

Réponse de l'équipe de Act!

il y a 4 mois

Paul, we really appreciate you as a long-time customer and are excited to hear that Act! is still meeting your business's needs after 28 years! Thank you for letting us know.

John
President and CEO (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Argus International

4,0 il y a 4 semaines Nouveau

Commentaires : Many times very frustrating because some of the functions were not clearly understood.

Avantages :

Easy access to several functions and reference information access.

Inconvénients :

In the past it was poor support because of long delays in answering and sometimes not able to understand the support person.

Réponse de l'équipe de Act!

il y a 3 semaines

We appreciate you providing this feedback, John. Thank you!

Tina
Sales and Marketing Manager (É.-U.)
Entreposage, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It's gotten so much better over time!!

5,0 il y a 3 semaines Nouveau

Commentaires : Seems like I am always finding new things to do with the program. Very user friendly and I find it easy to navigate. Like with anything, you have to be willing to put some time into seeing what it can do specifically for you.

Avantages :

I have used several versions of Act for years now. I like the easy conversions of making excel spreadsheets to share data.

Inconvénients :

The Cons go back to the very early versions.

Réponse de l'équipe de Act!

il y a 2 semaines

It's always great to hear from our long-time customers, Tina, and learn how Act! continues to help them manage and grow their businesses. Thank you for this review.

Scott
Owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT - Excellent Customer Support

5,0 le mois dernier Nouveau

Commentaires : always a great experience using ACT and always excellent support

Avantages :

always outstanding customer support. ALWAYS

Inconvénients :

nothing. Everything is awesome and nothing I like "least" about ACT

Réponse de l'équipe de Act!

il y a 4 semaines

You made our day, Scott! Thanks for sharing your great experiences with Act!. We know we only succeed when our customers do so we work hard to provide top-notch support. :)

Dom
owner (É.-U.)
Assurance, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ACT works for me

5,0 il y a 3 semaines Nouveau

Commentaires : WONDERFUL Best data base I've experienced

Avantages :

As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues

Inconvénients :

The updates are a PIA luckily the staff compensates for my lack of computer savvy

Réponse de l'équipe de Act!

il y a 2 semaines

We appreciate you, Dom, and the time you took to leave this review. We are happy to hear that Act! (and our Support team) are making your life easier.

Keith
President (É.-U.)
Immobilier, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I have used Act! for 20 years and still love it

5,0 il y a 2 mois Nouveau

Commentaires : I have used Act! for 20 years and it has always been what I needed and easy to use! I could not have gotten this far without it.

Avantages :

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

Inconvénients :

The switch to the Cloud was a pain in the ass for me at first but I love it now.

Réponse de l'équipe de Act!

il y a 2 mois

It's always wonderful hearing from our long-time customers, Keith and we thank you for taking the time to let us know that you love Act! Premium Cloud and it's helping you grow your real estate business. Awesome!

Richard
Business development (R.-U.)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Meda Int'l Review

5,0 il y a 8 mois

Commentaires : Having used Act! in previous businesses as well as other solutions, Act! is probably the easier of solutions to use without having to tick endless boxes for information that would be surplus to our needs,

Avantages :

Easy and simplicity of use that we've customised for our business.

Inconvénients :

We possibly aren't maximising the use of our solution, but it does a great job for what we ant out of it.

Réponse de l'équipe de Act!

il y a 8 mois

Thank you Richard for your review. It's great to hear that you've customised Act! to fit your business needs and are enjoying its ease of use. We appreciate you letting us know!

andrew
Managing Director (R.-U.)
Équipement et fournitures de bureau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My business would not survive without ACT!!!!!

5,0 il y a 8 mois

Commentaires : Superb is all I can say!!!!!!
Brilliant support from Luke and the team!

Avantages :

The information that is logged, the communication history is vital! ACT is the best product I've ever used and I've been using it for 12 years!

Inconvénients :

Nothing and I mean nothing!!!! The system has never let me down but I have to admit, you only get what you as the user input in!!!!

Réponse de l'équipe de Act!

il y a 8 mois

We are so happy to hear that Act! has been a vital part of your business for over 12 years, Andrew! We appreciate your review and would love to learn how you use Act!. If you're interested in sharing your story, please follow this link: https://www.act.com/success-stories/

Derek
President (É.-U.)
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Critical Act! program

5,0 il y a 8 mois

Commentaires : With the exception of updates or new versions, it is the best program on the market.

Avantages :

East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.

Inconvénients :

When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.

Réponse de l'équipe de Act!

il y a 8 mois

We appreciate your feedback, Derek, and value our longtime customers. Thank you for being a customer for over 25 years and for taking the time to leave this review!

Terryl
Vice President (É.-U.)
Musique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use

5,0 il y a 6 mois

Avantages :

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

Inconvénients :

So far, I haven’t seen anything that I don’t like.

Réponse de l'équipe de Act!

il y a 6 mois

Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you!

Paige
Office Manager-Personal Assistant (É.-U.)
Assurance, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

One system

5,0 il y a 7 mois

Commentaires : I have enjoyed getting to learn about Act and all the different features, but see that all of the new features cost more money. This is difficult for a small business with only a few users. I like that I can always get help with the added cost.

Avantages :

The act database is one area to keep all files and information. It is tied to Outlook and saves all emails under contact as well.

Inconvénients :

That you have to pay for each feature that you might want to use.

Réponse de l'équipe de Act!

il y a 6 mois

Hi Page, We are happy to hear that Act! is helping you manage your contact information. While Act! does offer optional add-ons, most of its features are included in the subscription price. Please check out this link to learn more. https://www.act.com/pricing/ Thank you for your review!

Lee
Marketing Manager (R.-U.)
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

[sensitive content hidden]Senior Act! Account Executive

4,0 il y a 8 mois

Commentaires : Good, but need to review the training which I've just become aware of after 18 months of using it.

Avantages :

the customer support services from [sensitive content hidden] Senior Act! Account Executive has been outstanding!

Inconvénients :

Its not the best service on the market but is sufficient for what we need.

Réponse de l'équipe de Act!

il y a 7 mois

Hi Lee, thanks for letting us know that our Sr Account Executive and support have been helpful to you. We invest a lot in our Support and Training resources because we know they are essential to our customers’ success. It sounds like you’re ready to learn more about how Act! can help you manage and grow your business and we hope you find the videos, knowledgebase articles, and webinars helpful.