15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Act!

Act! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme.

En savoir plus sur Act!

Avantages :

This definitely makes it easier for remote teams. Integrated email marketing helps drive necessary demand visibility.

Inconvénients :

Very difficult to integrate with email server. Complicated email attachment.

Act! - Notes

Note moyenne

Simplicité d’utilisation
3,8
Service client
3,4
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

6,9/10

Act! a reçu une note globale de 3,8 étoiles sur 5 d'après 772 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (772)

Rick
Rick
Owner
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT was the best back in the day

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Cyril
patron (France)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Déception amère

4,0 il y a 7 mois

Commentaires : Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais tant depuis act0.3 . Un technicien mal capable a paszé son temps à incriminer l'environement microsoft, l'ordinateur etc... etc...

Avantages :

J'utilise act depuis 25 ans. J'en suis de moins en moins content.

Inconvénients :

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus. Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Réponse de l'équipe de Act!

il y a 7 mois

Hi Cyril, We always appreciate hearing from our customers and are sorry to hear that you are experiencing issues with accessing some features. An Act! team member will be following up with you directly.

Gildas Douglas
Gildas Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Récupération d'information

4,0 il y a 9 mois

Avantages :

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Inconvénients :

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Réponse de l'équipe de Act!

il y a 9 mois

Thank you, Gildas, for your review and feedback. We are happy to hear Act! is helping you increase sales and optimize your communications and data management. We appreciate you!

Emmanuel
Emmanuel
GSM (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Act! CRM

4,0 il y a 9 mois

Avantages :

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Inconvénients :

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Réponse de l'équipe de Act!

il y a 8 mois

We love hearing from customers Emmanuel! Thanks for letting us know that Act! is helping you manage your sales. We look forward to more years of delivering value to you!

Eunice Merveille
Eunice Merveille
Assistante (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 il y a 9 mois

Avantages :

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Inconvénients :

Il n'y rien de reprochable à cet application pour l'instant

Réponse de l'équipe de Act!

il y a 9 mois

Thank you, Eunice, for letting us know that Act! is helping you grow your business, and improve customer retention and communications. We really appreciate you taking the time to share your insights with us!

Karim
Directeur Marketing (Congo-Kinshasa)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act! Le bon

5,0 l’année dernière

Avantages :

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Inconvénients :

Le seul problème est qu'ils n'ont pas encore de défaut

Elis
Assistant (É.-U.)
Développement et commerce international, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de communication

4,0 il y a 9 mois

Avantages :

Donne une facilité pour les tâches à distance

Inconvénients :

Le serveur est très difficile à intégrer

Réponse de l'équipe de Act!

il y a 9 mois

We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.

Elysé
Assistant (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 il y a 9 mois

Avantages :

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Inconvénients :

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Réponse de l'équipe de Act!

il y a 9 mois

Thank you, Elyse, for your review. We appreciate it!

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Meilleures logiciel de CRM

4,0 il y a 9 mois

Avantages :

Facile à utiliser et nous permet de rechercher les informations de CRM

Inconvénients :

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Réponse de l'équipe de Act!

il y a 8 mois

We are thrilled, Maurice, to hear that you're enjoying how Act! lets you easily access your information.

Kossou
Kossou
Comptable (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avis sur act

4,0 il y a 8 mois

Avantages :

Meilleurs logiciels de gestion des contacts, en matière de marketing

Inconvénients :

Je ne pas rencontrer de difficulté depuis mon utilisation.

Réponse de l'équipe de Act!

il y a 8 mois

We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!

Thomas
Thomas
President (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act and old and reliable friend.

5,0 il y a 7 mois

Commentaires : I have looked at other CRM packages and find they offer no great benefits.

Avantages :

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Inconvénients :

Integration with exchange is unreliable. Support is spotty at best.

Réponse de l'équipe de Act!

il y a 7 mois

Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.

Tracy
Program Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ACT cloud for Marketing

5,0 le mois dernier Nouveau

Commentaires : ACT is a solid program and has been working for us since 1999. The cloud based version is new for our company but one we are welcoming since we want to speed up the database process. The old desktop version has become super slow and time consuming with freezes and overall slowdowns navigating through the CRM.

Avantages :

We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.

Inconvénients :

ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.

Réponse de l'équipe de Act!

il y a 2 semaines

Thanks for letting us know, Tracy, that Act! Premium Cloud is meeting your CRM and marketing needs. We appreciate you taking the time to let us know.

Veronica
Managing Director (É.-U.)
Bureau exécutif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT! User Since 1999

3,0 il y a 4 semaines Nouveau

Commentaires : Overall I still enjoy using ACT!. The only comparable products that I am aware of are Maximizer and Goldmine. I do not know if they are still supported, however, I believe ACT! still has a stronger user base. I would expland my use of ACT! if I felt comfortable that the PC-based product will continue to be supported cost effectively.

Avantages :

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Inconvénients :

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Réponse de l'équipe de Act!

il y a 2 semaines

We value our long-time users and love hearing from you! We are happy to hear that you like the benefits of Act! Premium Desktop, but are sorry to learn that you are experiencing issues with the email merge. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance.

Claire
Director (R.-U.)
Relations publiques et communications, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feels like home

5,0 il y a 3 mois

Commentaires : Loving it so far - feels like coming home.

Avantages :

I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1!

Inconvénients :

I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help.

Réponse de l'équipe de Act!

il y a 2 mois

We are so happy to have you back, Claire, and thrilled to hear that Act! is already saving you time and helping you organize your business. We wish you the very best with your freelance business! How exciting!

John
Business Development Manager (R.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Vacuum Excavator Hire

5,0 le mois dernier Nouveau

Commentaires : Great service, great support, great product so I'm a believer

Avantages :

Easy to set up and does what it says on the tin

Inconvénients :

We are happy so there are no cons for us

Réponse de l'équipe de Act!

il y a 4 semaines

Thank you for letting us know, John, that Act! is helping you grow your business. We value your feedback!

David
David
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Appareils médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good As A Contact Manager, Not As A 2020 CRM

2,0 il y a 4 ans

Commentaires : ACT! was very helpful in moving our business forward at a time where we mainly needed to focus on contact management. Now that I need a true CRM, there are better alternatives for us.

Avantages :

I used ACT daily for years. It works well as a contact manager and can help track email conversions through an Outlook plugin.

Inconvénients :

The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.

Daniel
consultant (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

good CRM for the money

3,0 il y a 2 mois Nouveau

Commentaires : using it since v2.0. using it since v2.0

Avantages :

the basic CRM function, the basic CRM function

Inconvénients :

priced a little high, some minor bugs still in the product, differences between Web and local PC app

Réponse de l'équipe de Act!

le mois dernier

Thanks for taking the time to share your review, Daniel. We really appreciate hearing from our long-term and loyal customers!

Jeff
CEO - President (É.-U.)
Logiciels, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ACT User for over 25 years

3,0 le mois dernier Nouveau

Commentaires : Long time user who ACT really does not care about and keeps raising my price while I only use the contact management (CRM) part of ACT so I would expect they could give one of their long time customers a break

Avantages :

I have over 10,000 contacts in ACT so difficult to move away and I feel somewhat locked in

Inconvénients :

Install is a pain, cost keeps going up and I am a simple user

bruce
vp (Canada)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act! Review

3,0 il y a 4 semaines Nouveau

Commentaires : Hmm. I pay a lot for something that does not change.

Avantages :

n/a.

Inconvénients :

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

Réponse de l'équipe de Act!

il y a 2 semaines

Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.

Max
President (É.-U.)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good CRM , Keeps me in touch with customers

4,0 il y a 2 mois Nouveau

Avantages :

[sensitive content hidden] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend [sensitive content hidden] on the sales side he was excellent at explaining my options

Inconvénients :

I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got [sensitive content hidden] we spoke , He understood and did it while also teaching me

Réponse de l'équipe de Act!

le mois dernier

We really appreciate hearing from you, Matt, and we are happy to know that our Support and Sales teams were helpful as you transitioned to the cloud! Thank you for your review!

Paul
Managing Director (R.-U.)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

4,0 il y a 5 ans

Commentaires : We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Avantages :

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Inconvénients :

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Tammy
Owner (Canada)
Assurance, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ACT! for Insurance/Financial Advisors

5,0 il y a 4 ans

Commentaires : I love all the features that meet the needs of financial advisors. The customizable fields are beneficial and improve the overall use of the software. It has probably just as many features as other customer relations management programs but cost is substantially less. Very happy with my selection.

Avantages :

The Act! for Advisors software has been modified to meet the requirements of a financial advisor which includes being able to input information regarding insurance contracts. The new Marketing Automation is an great way to send out Newsletters, etc.

Inconvénients :

They have lots of online resources/video's to learn the Marketing Automation. You can also speak to customer service but they recently cut their remote access where you can have customer service work on your computer to help answer/show you how to do things with the marketing automation.

Van McLean
Business Development and Communications Manager (Philippines)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT! for NGOs

5,0 il y a 3 ans

Commentaires : I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.

Avantages :

I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.

Inconvénients :

ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.

Fritz
CEO (É.-U.)
Ressources humaines, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Small Business Owner & ACT! User since V2

5,0 l’année dernière

Commentaires : I'm a small business owner, mostly focused on selling services and ACT! has enabled me to manage all aspects of selling, marketing, client communications and far more. Great customer support over the past almost 30 years as an ACT! user.

Avantages :

Ability to customize the product for my preferred activities - follow-ups, invoicing, managing client relations, sales pipeline tracking and more.

Inconvénients :

Nothing to complain about as they've gotten the product to work efficiently with the past 6 or 7 versions. Upgrading used to be inconvenient but they've made the upgrade process seemless

Réponse de l'équipe de Act!

l’année dernière

Hey thanks Fritz, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share!

Andrew
Engineer (É.-U.)
Nanotechnologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Good first CRM

5,0 l’année dernière

Commentaires : Positive experience and we are using the custom fields. I wish you could make some fields limited based on other field inputs. ACT! is great if you are just getting into CRM and want to get your business up and running quickly, this is one of the reasons it is such a popular choice. They have been doing CRM for a very long time.

Avantages :

Easy to setup and have customized fields. They have an option to run on your own server to avoid monthly fees of other CRM options.

Inconvénients :

Once you have over 10,000 contacts. It is harder and slower to organize CRM. Works much better for smaller contact lists.

Réponse de l'équipe de Act!

l’année dernière

Hey thanks Andrew, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share!

Robert
Sole proprietor (É.-U.)
Art/artisanat, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Value of using Act

5,0 il y a 5 ans

Commentaires : See What I liked most.

Avantages :

Started using Act about 25 years ago. Have added contacts since and used most of the features. Over time the use of certain features such as mass mailings to customer lists have faded, and now occasionally by e-mail. Over time I have come to value how I can locate someone that was a customer years ago, and have a complete record of a transaction, conversation or specific subject we were involved in. You have to learn to use for nearly every phone conversation or piece of correspondence. If you do, you will always be able to revert back to a contact, and who said what when. What correspondence was involved etc. To say nothing about scheduling appointments, and being reminded of birthdays and other important events. Act is the backbone of my business and personal contact information. Invaluable and used every day. I have used over may revisions and Company changes. Sometimes the customer service is better than others. Presently the Customer Service is Excellent. If you are a first time user or considering starting to use it I would recommend you take a course on using it as many of the features are not apparent unless someone shows them to you. A great tool to keep track of what everyone on your team is doing and as they move on a record of what they did and who was involved. A great tool that I rely on daily. Happy to spread the word.

Inconvénients :

Many features that I never use, but see how others would. Don't like having to use MS Outlook for e-mail. Would like to access completely by phone, but my database is too big.