--- description: GetFeedback : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://fr.capterra.ca/software/133180/getfeedback Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/133180/getfeedback?page=2) > GetFeedback est un logiciel de sondage facile à utiliser qui permet d'envoyer de meilleurs sondages et de recueillir de meilleurs commentaires. > > Conclusion : 53 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise GetFeedback? GetFeedback s'adresse aux entreprises qui souhaitent mesurer la satisfaction client, gérer l'expérience client et maintenir l'engagement des employés, tout en assurant une expérience transparente sur la marque. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 53 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Momentive - **Pays**: San Mateo, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Chine, Danemark, Finlande, France, Irlande, Japon, Norvège, Pays-Bas, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Analytique - Automatisation des processus et flux de travail - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Communication multicanal - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de l'expérience client - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des modèles - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Logique d'évitement - Marketing par courriel - Messagerie SMS - Mesure des performances - Modèles personnalisables - Personnalisation des URL - Profils de clients - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (14 au total) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de sondage par SMS](https://fr.capterra.ca/directory/32937/sms-survey/software) - [Plateformes d'expérience digitale (DXP)](https://fr.capterra.ca/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Logiciels similaires 1. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveySparrow](https://fr.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 5. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Avis ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 juillet 2019* | Ressources humaines | Taux de recommandation : 9.0/10 > > **Avantages**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Inconvénients**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 mai 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Inconvénients**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 février 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Inconvénients**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 octobre 2022* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Inconvénients**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- ### "Great product, large price tag" — 5.0/5 > **Kierstin** | *13 octobre 2022* | Services à la personne et aux familles | Taux de recommandation : 6.0/10 > > **Avantages**: This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. > > **Inconvénients**: The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. > > This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/133180/getfeedback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/133180/getfeedback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées