MemberClicks - Avis

Logiciel de gestion de membres

Avantages :

Ce logiciel est un logiciel assez simple et très pratique . Il permet d'enregistrer facilement des utilisateurs .

Inconvénients :

Pour moi , je ne trouve pas d'inconvenient pour ce logiciel. Il est très simple

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Avantages :

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Inconvénients :

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

LACPA's Review of MemberClicks

Commentaires : It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically?

Avantages :

As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically?

Inconvénients :

We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed.

Alternatives envisagées : WildApricot

Pourquoi choisir MemberClicks : We were told we could have a shopping cart for our events. This has not yet happened.

Logiciel antérieur : YourMembership

Pourquoi passer à MemberClicks : We were told we could have a shopping cart for our events. This has not yet happened.

Poor Support, Functionality, and Treatment

Avantages :

Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees.

Inconvénients :

Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised.

I love this product!

Commentaires : Nothing but positive here. Ease of use has to be my number one priority. It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly.

Avantages :

I did a lot of research before recommending MemberClicks to my board. Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not. I still reccomend MemberClicks to many groups I deal with that currently have nothing in place.

Inconvénients :

I use many programs in my daily routine. I struggle to find the time I need to learn more about the product. I really have found nothing that I dislike about the product. It does what we need it to do and I am sure so much more that we are not using currently.

Why I chose MemberClicks

Commentaires : Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Avantages :

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Inconvénients :

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

Alternatives envisagées : YourMembership et Member Solutions

Pourquoi choisir MemberClicks : Needed more options, expanded programing, better customer service.

Logiciel antérieur : WildApricot

Pourquoi passer à MemberClicks : Customer services. Items included in the package such as contact center and payment system. Rating by other customers.

Great product

Commentaires : Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Avantages :

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Inconvénients :

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Alternatives envisagées : MemberLeap

Pourquoi choisir MemberClicks : Abila was very antiquated and did not offer an easy online event registration system that integrated well with the member management system. It did not have an easy platform for billing either nor did it offer any integration with email platforms. Overall it was no where near what we needed.

Pourquoi passer à MemberClicks : Integration with Quickbooks was the item that pushed us over the hump. Our operations manager an accountant needed to streamline the accounting side related to member invoicing/payments and Memberclick's integration was better than what MemberLeap offered. While MemberLeap had more bells and whistles included in their software that was very appealing, Memberclicks offered integrations with 3rd party software that would give us access to 90% of those additional functions if we wanted to add them later. Plus the integration with our website was a bit more straight forward. In addition, the start-up costs were much much lower with MemberClicks and we were limited in our budget.

Quick start up, great value for the money

Commentaires : Overall MemberClicks is very user friendly and the support staff is able to help with anything you can't figure out on your own. There also also options to be able to use their system to offer a fairly high level of customization for the cost of the system.

Avantages :

MemberClicks has many customizable features to fit a broad range of association needs. They also are constantly evolving and adding more useful tools. They solicit customer feedback in determining what new features to implement.

Inconvénients :

It could be easier to navigate between certain areas of the admin site. For example once you find a certain form and hit the back button you go all the way back to the full list of forms instead of the subset of forms you searched for. Also we are having issues with the password reset feature.

Alternatives envisagées : WildApricot

Pourquoi choisir MemberClicks : The email marketing in our previous AMS was overly restrictive and prescriptive in when you could send emails to your members.

Pourquoi passer à MemberClicks : MemberClicks had a more robust offering of features.

It's All About the Data!

Commentaires : I was a big believer in WebLink and the product they had, and when they became MemberClicks I was worried about what would happen to the program and platform I had come to love. I am very pleased that all the functionality is still there, they continue to lead the industry in terms of CRM functions and innovation within the field and the customer support is bar none, the best. It is all about the data and the customer service for me.

Avantages :

The functionality and the ability to extract data on a level no other program currently has.

Inconvénients :

The shift to a browser based platform and making it appear more user friendly.

Association Management Software

Commentaires : We use the MC Oasis product for all the organizations we manage.

Avantages :

Adopting new software has a learning curve. MC's tech support is the best. Automated membership renewals saves our office time.

Inconvénients :

Tracking members historical participation in the organization is difficult. e.g. meetings attended, committees served...

Alternatives envisagées : YourMembership et WildApricot

Pourquoi choisir MemberClicks : Cost and ease of use but mostly TECH SUPPORT!

Logiciel antérieur : YourMembership

Pourquoi passer à MemberClicks : Cost and ease of use but mostly TECH SUPPORT!

Your Member Management Solution... All in One Software!

Commentaires : We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Avantages :

It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

Inconvénients :

As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

New version is GREAT!

Commentaires : We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases. We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.

Avantages :

Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database.

Inconvénients :

Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming. The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying.

MemberClicks has a responsive help team & design/IT team consistently working to enhance features.

Commentaires : We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

Avantages :

I definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions. Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers. I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)

Inconvénients :

There are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.

Software is complicated, but customer service always available

Commentaires : Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes. I'd rather have a software system with a few bugs, but a team that can work and help me through it, than a software system that runs smoothly with a team that cares more about their bottom line. Memberclicks listens to their users, and I truly appreciate it.

Avantages :

No matter what problem I have, customer service is easily accessible and always available. MemberClicks recently purchased Weblink which now became Atlas. In that transition, we had SO many problems, but the MemberClicks staff was readily available. They were friendly and always willing to help. For most people, it can be a problem if you become "friends" with your customer service support, but I actually didn't mind it. They really helped us through the technical transition.

Inconvénients :

In order for Atlas to link up with our Members, and to track all of our incoming data, they have to be in control of our website. They use Weebly software to connect up to Atlas, which then controls our website (confusing, I know). So in order for us to have ONE company that can track membership logins, tracking who signed up for events in our calendar, or purchased advertisement (which Atlas tracks all those things), we have to sacrifice having a website we can edit on our own. Through Atlas, we have limited website design access, and the mobile version of our website is abysmal. So it became a choice of sacrifice. Do we 1. have a super cool website but pay a dozen 3rd party companies to track all of our content. or 2. Settle for a mediocre website but use a software system that tracks everything we need. So far, we've gone with number 2.

MemberClicks has an awesome product. It meets our needs and is improving constantly.

Avantages :

The main pro is the staff. They are ready to assist in setting up and finding solutions for us. Plus this software allows us to connect companies and people in infinite ways. It allows us to put different descriptors on each company/person to assist in managing members. The program has a great search feature that allows us to pick just the right criteria for the group of members we are wanting to reach. Then we can mail, email or fax to these members, all right through the program. Plus we can export the information to Excel if ever we would like. Another great feature is the website directory. We are able to designate which members appear in an online directory and we can add categories to the membership so the directory can be searched for just a certain category of member. MemberClicks keeps coming out with improvements that make managing our data better.

Inconvénients :

The main con to this software was figuring out the best way to set up our members to get the most from the software. It took some trial and error, but we are really pleased with how willing the staff is to help us come up with solutions to our issues. We aren't able to do things the same way we always have, but with help from MemberClicks' staff, we have found ways that work for us and a lot of things are better. We just had to brainstorm with their staff.

IFFA Concerns

Commentaires : I have been frustrated with the overall experience with MemberClicks. I felt like the onboarding was not much about training, but about gathering information so that your group could prepare a bare minimum program. I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works. When I have called into the support line and reached a live person, I have been told, that is not how you do it. I feel the training needs some major improvements. There needs to be a little more flexibility in the design of some of the items (event setup should offer more hidden feature options).

Avantages :

I like that it can integrate with the website.

Inconvénients :

I don't like the inflexibility of created pages on the website. I don't like the lack of response time on requests, or call in (this week I sat on "hold" for almost 15 minutes). I don't like the cost of in-person training sessions. Not as happy with this product as I had hoped. I actually prefer the Weblink version over Atlast. I like the easier layout options for the website, but I prefer the options that the Weblink website offered. It was more tailored to our likes.

Great for chambers of commerce

Commentaires : I've been very pleased with the software. As others have mentioned, it is constantly evolving and new features are being added, many because of user feedback. The web-based interface is easier to use than the older, desktop application, which is being phased out. The trainers and support staff are great. There are even conference calls every other week to go over new features and to answer clients' questions.

Avantages :

MemberClicks has all the features and functionality you need to manage and grow your membership and is especially suited for chambers of commerce. Because the software is so multi-faceted, there is a bit of a learning curve getting up to speed, but MemberClicks provides excellent online training videos, support and even regional, live training sessions which I highly recommend.

Inconvénients :

MemberClicks provides a Weebly-based website that works with the database. This is a great option for companies with staff that don't have any website/technical training, but can be limiting for those that have that knowledge and training. Fortunately, we were able to redesign our website using Umbraco CMS, working with a local web development company. MemberClicks staff worked with our local company to flow the database-driven elements into the new design. Now, we have the best of both worlds.

MemberClicks is Innovative & Collaborative

Commentaires : By implementing their product we moved into a new era. We started taking credit card payments, implemented an online dues renewals process that is truly the easiest part of my job, online registration, open/click rates on emails, the dashboard is a great tool, and the list goes on! It's been a wonderful company to work with and their product makes my job easier.

Avantages :

We started with nothing. Implemented the "classic" version. It was not without challenges, but the migration to Oasis was simple, easy and truly the easiest thing I've ever done. MemberClicks has a great team all around. Their customer service is simply the best I've ever encountered. MemberClicks continuously upgrades their product and listens to the needs of their customer. I LOVE LOVE LOVE this product, the team and their innovation!

Inconvénients :

The original product was a bit cumbersome to implement, but their migration to Oasis (at no additional charge) was quite possibly the easiest process ever! They listened to their customers and made the product better and easier to use.

Great product and equally great customer service!

Commentaires : Great! I often recommend MemberClicks when asked and honestly am extremely happy with the software and the staff of MemberClicks.

Avantages :

We are a small trade association and selected this software over 5 years ago when looking for an easy to use product that incorporated the features we needed. We have been extremely please with MemberClicks and I cant imagine switching from them. The software does everything we need and when we have a question their customer service is second to none. We are currently looking into adding their new LMS product as well.

Inconvénients :

Nothing we really dislike but we do offer suggestions to MemberClicks as to features that we would like to see added or changed. The onboarding process years ago was a little challenging but change always is and it didn't take us too long to learn how to effectively use MemberClicks.

How WebLink has made my job easier!

Commentaires : I have WebLink, which I think MemberClicks bought …. I have noticed a big change in the customer service side, any question I have is answered either that day or right away! Which compared to how it was in the past my team says that in the past customer service was extremely hard to get a hold of.

Avantages :

When I joined the chamber staff there was so much in WebLink that was still undiscovered from the previous staffer. With the WebLink help center and articles as well as the regional training, I have been able to discuss and learn so much more about the software. I love the reporting tool and how I can pull almost anything to show our Board of directors or staff. I also enjoy the Front Desk Referral Tool, this helps keep our members in the loop that we are referring to them as well as showing them that their membership matters.

Inconvénients :

One thing I struggled with when starting out is there is so much to this software. Even after training and taking some online classes, there is still so much information that I wish there was a "cheat sheet" of some sort that is a quick reference of all the reports or admin codes etc.. Do not get me wrong, with all the information WebLink offers it is great, because there are so many avenues. It just can be overwhelming to remember it all.

Partners in our success

Avantages :

We moved to WebLink from our previous AMS because we were looking for something more "modern" and user friendly. The team at WebLink helped us through the transition and held our hands as we embarked on the journey of transferring all of our data to the new system. They are constantly evolving and improving the software to fit the needs of the end users. As the main point of contact, I am happy to know that I can chat online or get someone on the phone to listen to my issues and work to get them resolved. I feel like the folks at WebLink/MemberClicks are our partners, and are interested in helping us manage our association through their software.

Inconvénients :

The biggest issue we discovered in our transition is that the WebLink platform is not as good at handling multiple entities as our previous AMS was. We are a trade association for the hospitality industry (restaurants and hotels) in Pennsylvania, but we also have a PAC and an educational foundation. Accounting for these additional entities has been a challenge.

Memberclicks Review

Commentaires : Overall Memberclicks offers me exactly what I need for my clients. I am looking forward to trying the mobile app for one of my clients!

Avantages :

I am the director of meetings and member services for two associations. This product keeps all of my membership and conference attendance in one easy to use place. I am easily able to contact any of my members or attendees. This software has made it super easy for my members to renew their membership and register for events online. One of the most important aspects is the customer service. If I ever have a question or problem, the customer service team is extremely helpful and knowledgeable. They are just a quick call or email away! I also feel that the team is always working to improve the features and really listen to the clients requests for additional features.

Inconvénients :

I feel like the software is down more often then it should be. Memberclicks is always responsive when this happens but it usually happens at a time when I really need access.

One-Stop Shop for Starting Up!

Avantages :

This software is incredibly easy to use, and if you have a great graphic designer you can really push your website past the limitations of MemberClicks. I love that there's a chat function to get customer service, because it's extremely convenient and every time I've contacted the support team the help I've received has been thorough and friendly.

Inconvénients :

Aside from the occasional glitches here and there, there's not much you can do in terms of editing your website layout once it's been created by the MemberClicks team. Our website looks as good as it does right now because we've created our own buttons (images) and we've found other "loopholes." We don't use banner ads or their sponsor marquee option for events, because their tutorials are FAR too complex for something that should otherwise be simple. Instead, we create our own ads (images) and hard-coded a simple marquee to make our own sponsor marquee. A lot of what we've done has been without their suggestions, and that's saved us both time and grief. Our Member Portal has so much potential, but we don't want to deal with hopping through numerous hoops just to get an image uploaded. Make no mistake: this software is great, but only for small organizations who don't need complex, or even highly-customized, websites.

I am an admin user for my association and I've worked with Weblink for 3 years now.

Commentaires : We have been able to double our advertising revenue using banner ads on the weblink site. We have standardized our AR process, new member on-boarding, and renewal reminder policy using the mass communicator and various reporting. We now track student history a lot more efficiently and we re-market classes to those in need of CECs. We have a new user friendly website that our staff and board members are very proud of. Our application process and invoicing process is a lot faster and more accurate than ever before.

Avantages :

I love that using this software has helped our staff standardize processes like accounts receivable, new member on-boarding, renewal reminders, and event reporting. I love that we can track students attendance and record CEC history. I love that we can customize our membership directory and online events to our own settings and needs. Lastly, I love that our new website has modern features and includes a job bank, upcoming event widget, and new members widget.

Inconvénients :

Some of the settings in Weblink can be complex.

Company that is committed to Customer Service and continuous development

Commentaires : Customer support is FANTASTIC!

Avantages :

It was pretty user friendly, but when I need help, the support team is FANTASTIC! I also love that they are always adding features/improving the product.

Inconvénients :

Missing some features that would be helpful, but I think that is normal for his price range