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En savoir plus sur EHR 24/7

Solution d'EHR (dossier médical partagé) offrant des fonctionnalités telles que les prescriptions électroniques, la numérisation, la dictée, des notes SOAP personnalisables, etc.

En savoir plus sur EHR 24/7

Avantages :

EHR integrates with Office Ally's Practice Management software for ease of billing.

Inconvénients :

Was free but now being charged. Rejects certain codes even when valid.

EHR 24/7 - Notes

Note moyenne

Simplicité d’utilisation
4,1
Service client
4,0
Fonctionnalités
3,9
Rapport qualité-prix
4,4

Probabilité de recommander le produit

7,6/10

EHR 24/7 a reçu une note globale de 4,1 étoiles sur 5 d'après 164 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (164)

Susanne
Susanne
Medial Billing Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Software for Medical billing and EHR management

5,0 il y a 5 ans

Commentaires : My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Avantages :

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Inconvénients :

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Robert
Chiropractor (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Chiropractors view on EHR 24/7

4,0 il y a 5 mois

Commentaires : Overall the system is a cost effective EHR and can be made to work in a chiropractic setting, but it does feel like work arounds are needed. It is not flashy, but it gets the job done. Some upgrades are overdue both visually and functionally.

Avantages :

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Inconvénients :

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Réponse de l'équipe de Office Ally

il y a 5 mois

Robert, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Leena
Physician (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Easy to use EMR

5,0 le mois dernier Nouveau

Commentaires : Have been single provider practice using this extremely simple and easy to do notes billing all in same program

Avantages :

Also has billing very easy to use lab integration

Inconvénients :

Everything is perfect no issues working very well

Réponse de l'équipe de Office Ally

le mois dernier

Leena, thank you for the complimentary review. We are very glad that you are enjoying the product.

James
Owner / Clinician (É.-U.)
Psychologie, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Poor quality and incompetent support help

1,0 il y a 6 ans

Commentaires : I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Avantages :

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Inconvénients :

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

Cameron
Chiropractor (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Okay for price but better out

4,0 le mois dernier Nouveau

Commentaires : Okay wouldn’t go back to be honest would pay double for something easier and friendlier

Avantages :

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Inconvénients :

Customer service and ease of use was the reason I left

Réponse de l'équipe de Office Ally

le mois dernier

Cameron, we're genuinely sorry to learn about your less-than-positive experience with Office Ally. Your feedback is incredibly valuable to us as we strive to improve both our products and support services. Even though you've moved on to a different provider, we believe your insights could greatly assist us in understanding where we fell short and how we can enhance our offerings for future users. If you could kindly provide us with your contact information at [email protected], we'll have someone reach out to get more information. Your input could truly make a difference in helping us better serve our customers.

Bryce
Owner Doctor (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Priced right, but takes some set up and getting used to.

3,0 il y a 5 mois

Commentaires : I've been with this system for 8 years and haven't found a reason strong enough to get something different. I think that speaks a lot.

Avantages :

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Inconvénients :

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Réponse de l'équipe de Office Ally

il y a 5 mois

Bryce, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

George
Owner/ Medical provider (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Office Ally is great

5,0 il y a 8 mois

Commentaires : Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.

Avantages :

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Inconvénients :

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Amanda
Amanda
Office Manager (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

review of office ally EHR

4,0 l’année dernière

Commentaires : It was a great starter software when our office opened. We have since outgrew and moved on to another software.

Avantages :

Ease of use with making notes, e-prescribing, phone call notes, ease of printing.

Inconvénients :

speed of the softwareno assembly for documents.

Syed
Doctor (É.-U.)
Cabinets médicaux, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Unable to get results from labs or radiology direcarly inti EHR

5,0 il y a 8 mois

Commentaires : Good

Avantages :

Inexpensive for small part time practice and practicemate billing support

Inconvénients :

Unable to get lab and radiology results directly in EHR

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Dr. Taher
Dr. Taher
Physical Therapist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Trustworthy platform

5,0 il y a 5 mois

Commentaires : I like it. Will continue to use it and even do notes on it. But need an app.

Avantages :

It’s simple to use. But I wish there was an app.

Inconvénients :

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

Réponse de l'équipe de Office Ally

il y a 5 mois

Dr. Taher, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Jason
Chiropractor (É.-U.)
Médecine douce, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Product for the money.

5,0 il y a 8 mois

Commentaires : Works well

Avantages :

I really like the customization capabilities.

Inconvénients :

Don’t really have one currently. It does what I need it to do.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Gwenn
Optometrist (É.-U.)
Cabinets médicaux, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My experience with EHR

5,0 il y a 8 mois

Avantages :

Easy to set up medical billing using the progress notes. Easy to customize the forms I would be using and good customer service to help with that.

Inconvénients :

Took a little time to set up and customize, but that's with any EHR system.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Christelle
Provider (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to navigate, value for your money,

4,0 il y a 5 mois

Commentaires : I run a small practice and so this is worth it. Having my account representative [sensitive content hidden] has made this process worth it especially at times when we got frustrated.

Avantages :

Very easy to use, structure is very easy Value is AMAZING I CAN DO ALMOST EVERYTHING ON IT My account representative is very knowledgeable and easy to get a hold of Appointment notifiations for all appointments Built in clearinghouse is great and their response time

Inconvénients :

CUSTOMER SERVICE IS NOT THE BEST ANY EDUCATION NEEDED NEEDS TO BE SCHEDULED AND AVAILAIBILITY CAN BE LIMITED..BUT ACCOUNT REP IS ALWAYS THERE TO HELP WITH THIS Can't integrate your fax line

Réponse de l'équipe de Office Ally

il y a 4 mois

Christelle, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Maribeth
Nurse Practitioner (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

New Love of charting

5,0 il y a 8 mois

Commentaires : Just the easy way of charting that makes it fun and hassle free charting.

Avantages :

When i copy patient chart to a new page, it helps me bring the important information of the patient. You just delete what you don't need and add the visit information.

Inconvénients :

That there is no way i can correct the wrong input that i put in someone else's chart once in sign it.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

james
M.D (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ehr review

5,0 il y a 8 mois

Commentaires : my overall experience with ehr is good it shows you how to use it when theres a new update

Avantages :

what i like most of ehr is the eligibility it tells you in minutes if the insurance is up to date

Inconvénients :

the least thing i like form ehr is that patient fill out there put were they check in and doesn't update on our end

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Jason
Chiropractor, owner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I love EHR 24/7

5,0 il y a 9 mois

Commentaires : Fantastic. I love this product and have plans to further customize my workflows.

Avantages :

I love how it integrates seamlessly with PracticeMate. It is extremely customizable to streamline workflow. And the extremely low price and the great support resources make it very dependable for my practice to be based on it.

Inconvénients :

As a chiropractor it is not specifically designed for my needs. However, this is easily overcome with how customizable it is.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Junfeng
acupuncturist,owner (É.-U.)
Médecine douce, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product!

5,0 il y a 8 mois

Commentaires : It's a really great product and I do love it!

Avantages :

It's easy and friendly to use and more convenient to integrate with PM.

Inconvénients :

If possible, I'd like "Appointments" could show more information about the patient, like Auth Number. Besides, there is one issue as follows: in Patients charts, when I hit "create PM visit", the patient authorization number is lost and I have to add it manually in the claim. I think it is a flaw and don't know why it happened!

Adriana
MD (É.-U.)
Psychologie, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Try a different provider

2,0 il y a 6 ans

Commentaires : I have been using them for 5 years. Mostly because once you started using them, it is not easy to leave...I am a solo practitioner (MD) and I need to use the EHR function. My biller is telling me that she doesn't have much trouble with them. I have been using more recently the calling/texting for reminder calls. I am paying just to have my patients complaining that they are not receiving any calls.

Avantages :

It is relatively easy to use. It is inexpensive (be aware what you are trading off though...)

Inconvénients :

Constant problems with freezing up, losing data and sluggish for quite a lot of times. Difficulty to fully use it either with GoogleChrome as well as with Explorer. Poor technical support. Not only that they don't know what they are doing, but they are not even willing to do much.

Dawn
Psychiatric nurse practitioner (É.-U.)
Santé, bien-être et fitness, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love this EHR

5,0 il y a 9 mois

Commentaires : I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here.

Avantages :

Cost effective product that gives me everything I need in an intuitive format.

Inconvénients :

Nothing, I have no complaints about EHR 24/7

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

One of the Worst EMRs I've used

2,0 il y a 2 ans

Avantages :

Just about the only real benefit of this software is the price tag. Our office used it when we were first launching and costs were a concern.

Inconvénients :

The interface is awful. Workflow is horrendous. At least 3 of my notes would get deleted every Friday while I was charting and had to re-do them. Every page took forever to load and if you clicked something before the little circle stopped, it would freak out and refresh/you would lose everything you did. There is an E-prescribe but it was pretty terrible. Luckily I had a backup mobile app from another company to prescribe when OA wouldn't let me complete my task. Trying to navigate records was a nightmare. No smart search feature. Labs were not integrated, rather they were received as documents and uploaded into a document section. Thus, you had to spend countless time clicking through each document to find what you were looking for. No way to trend results.

Sandi
BILLING MANAGER (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Office Ally a Wonderful and Inexpensive Program!

5,0 il y a 8 mois

Commentaires : We use the program daily and love the flexibility, ease of use, and price.

Avantages :

We like the ease of use and the flexibility to customize certain items (templates).

Inconvénients :

We haven't experienced any negative impacts.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Mark
Owner, Therapist (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Nice billing system.Does the job

4,0 il y a 6 ans

Commentaires : This is a solid program and once you get used to it works well. I have found it to meet the needs of my practice.

Avantages :

It is a free product that holds its own, Not a lot of bells and whistles but does most tasks that I need. Customer support is there when you need them. Sometimes difficult getting through to them but you can always email or set up a time to meet. I have found it to be very reliable.

Inconvénients :

Customer support is good but not always easily accessible. The reports are limited and somewhat cumbersome. The user has to go through several tasks to get the report they need. Also, some limits with types of reports you can pull up.

Suzie
Owner (É.-U.)
Psychologie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A faithful user

4,0 il y a 8 mois

Avantages :

i have found that the EHR and being able to submit claimer Processing is easy for user

Inconvénients :

Notes features are not customizable for mental health professionals

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Dani
CHW (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

easy to use

5,0 il y a 8 mois

Commentaires : I love the features of this program, it's so easy to get all the information in to the system to record EHR

Avantages :

I can put all of my needed documentation and upload files with ease. It is very user friendly and I would recommend this product to anyone!

Inconvénients :

I have not had any issues using this platform for EHR

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Aric
Chiropractor (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful

5,0 il y a 8 mois

Avantages :

Easy to use. Great value for the price.

Inconvénients :

There really isn’t anything that I do not like.

Réponse de l'équipe de Office Ally

il y a 8 mois

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.