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En savoir plus sur Field Force Tracker

CRM avancé, recommandé, facile à utiliser : planification, répartition, contrats, facturation, ventes, inventaire, etc. VERSION D'ESSAI GRATUITE

En savoir plus sur Field Force Tracker

Avantages :

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick.

Inconvénients :

Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Field Force Tracker - Notes

Note moyenne

Simplicité d’utilisation
4,5
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,6/10

Field Force Tracker a reçu une note globale de 4,3 étoiles sur 5 d'après 25 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (25)

William
William
Office Manager (É.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Intuitive field service application

4,0 il y a 6 ans

Avantages :

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Inconvénients :

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

Teresa
Administrative Assistant (É.-U.)
Équipement et fournitures de bureau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Impact Office Systems

4,0 il y a 3 ans

Commentaires : Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

Avantages :

Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

Inconvénients :

When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.

Daniel
Office Manger (É.-U.)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Overall

3,0 il y a 3 ans

Avantages :

easy to use when it comes to dispatch and setting up work orders

Inconvénients :

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!!

Todd
Plumbing and Heating Technician (Canada)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent app

5,0 il y a 3 ans

Commentaires : Dispatching is easier. Customer history is a huge feature.

Avantages :

Integrating had some bugs. Makes tracking and getting info on jobs easy.

Inconvénients :

Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!

Amir
Manager (Inde)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best HVAC Software in the Industry

5,0 il y a 2 ans

Commentaires : I was perfect and loved to use the software.

Avantages :

The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.

Inconvénients :

I don't find any cons so far, anyways I'll add that whenever I get that

Réponse de l'équipe de Rapidsoft Systems

il y a 2 ans

Thank you Amir. Appreciate your feedback.

Derek
Director of Support (Canada)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Use of Field Force Tracker

5,0 il y a 3 ans

Commentaires : Great experience.

Avantages :

Ease of use and scheduling feature. Also has good support contract module.

Inconvénients :

Does not text or email you when support contracts are due.

Alternatives envisagées : Salesforce Service Cloud

Pourquoi passer à Field Force Tracker : Ease of use and cost.

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Équipement et fournitures de bureau, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Equipment sales

3,0 il y a 6 ans

Commentaires : We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Avantages :

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Inconvénients :

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

job
job
senior staff (Kenya)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

all in one fsoftware

5,0 il y a 6 ans

Avantages :

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Inconvénients :

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Pétrole et énergies, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Petroleum Service industry

4,0 il y a 6 ans

Commentaires : Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

Avantages :

The ease of use once all information has been entered

Inconvénients :

Figuring out how to upload data. Multiple steps to close out jobs

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.

Alison
Alison
Customer Service Representative (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

helpful tool

4,0 il y a 7 ans

Avantages :

The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier

Inconvénients :

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

Edward
General Manager (É.-U.)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly

4,0 il y a 3 ans

Commentaires : Great ease of use, and customer support

Avantages :

User friendly for our field Techs and inter action with customers

Inconvénients :

Nothing at this time , they work with us and support is great

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

Hi Edward - thank you for taking the time to leave us such a fantastic review! We are working on a newly designed UI/UX interface that will make it even easier to use all the power of field force tracker software. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

Bernard
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

easy to use

5,0 il y a 3 ans

Avantages :

easy to use and mobile for field work also very good inventory support

Inconvénients :

would like to see when machines have service contract expiring by meter reading and date when doing dispatch

Réponse de l'équipe de Rapidsoft Systems

il y a 3 ans

Hi Bernard, Thank you very much for such a great review! We are privileged to have great customer like you!

Dena
Office Manager (É.-U.)
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good initial app

4,0 il y a 6 ans

Commentaires : We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Avantages :

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Inconvénients :

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.

A.Mohan
Managing Diector (Émirats arabes unis)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Field Force Tracker

4,0 il y a 8 ans

Commentaires : Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Avantages :

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Inconvénients :

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Arvind
CEO (Émirats arabes unis)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It is great tool t manage the team deployed in the field with all necessary information on hand

4,0 il y a 6 ans

Commentaires : I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Avantages :

The user interface. It has all necessary information.

Inconvénients :

Too many features but maybe other users need them.

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

We thank you your positive feedback, Sir. As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.

Chris
Teacher (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great way to track!

4,0 il y a 7 ans

Commentaires : Easy tracking and good cost!

Avantages :

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Inconvénients :

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Mark
Manufacture Support (Inde)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very Good Experience with Us

4,0 il y a 7 ans

Commentaires : use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field

Avantages :

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Inconvénients :

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Ressources humaines, 11–50 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

"Excellent" Help to manage over all Business Like Scheduling or Inventory

5,0 il y a 6 ans

Commentaires : My overall experience is very good like support team management or software very nice simple effective to improve business efficency .

Avantages :

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Inconvénients :

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Réponse de l'équipe de Rapidsoft Systems

il y a 6 ans

Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.

Mike
filed manager (Inde)
Services d'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

NewYork Bio

4,0 il y a 8 ans

Commentaires : Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.

Avantages :

job scheduling or mobile tracking

Inconvénients :

tracking employee

Réponse de l'équipe de Rapidsoft Systems

il y a 8 ans

Thanks Mike hanigan to support my owner

AK
Inde
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

FFT Performance Card

4,0 il y a 8 ans

Commentaires : The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.

Avantages :

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Inconvénients :

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Réponse de l'équipe de Rapidsoft Systems

il y a 8 ans

Thank you Ak

Bharat
IT Manager (Inde)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good using it for Renewable Energy Service team management.

5,0 il y a 7 ans

Avantages :

Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work

Inconvénients :

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Réponse de l'équipe de Rapidsoft Systems

il y a 7 ans

thank you very much Trinity Touch Pvt Ltd

Rajeev
Team lead (Inde)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Quick packers movers

5,0 il y a 9 ans

Commentaires : My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker

Ana Maria
Consultants (Inde)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Easy and flexible tracking software

4,0 il y a 9 ans

Commentaires : Very nice! Great software tool for solution field management work order

Réponse de l'équipe de Rapidsoft Systems

il y a 9 ans

thanns Ana Maria

vivek
field encharge (Inde)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

over all good track work order software i have use six month

5,0 il y a 9 ans

Commentaires : Yes very great tracking software for field management employee or work order

Jonson
Admin (Inde)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Excellent tracking software tool

5,0 il y a 9 ans

Commentaires : This software tool are excellent overall

Réponse de l'équipe de Rapidsoft Systems

il y a 9 ans

thank you Tim