--- description: Exotel : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exotel - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Exotel](/software/134642/exotel) # Exotel Canonical: https://fr.capterra.ca/software/134642/exotel Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/134642/exotel?page=2) > Système de téléphonie professionnelle sur le cloud qui s'intègre aux solutions CRM, prend en charge les SVI à plusieurs niveaux et l'enregistrement des appels. > > Conclusion : 69 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 69 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Exotel Techcom - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 200,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, hindi - **Pays disponibles**: Australie, Canada, Inde, Indonésie, Malaisie, Singapour, États-Unis ## Fonctionnalités - Automate d'appel - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Envoi de SMS en masse - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Synthèse vocale - Third-Party Integrations - Transfert d’appel - VoIP ## Intégrations (9 au total) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 3. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [XCALLY](https://fr.capterra.ca/software/136894/xcally) — 4.8/5 (130 reviews) ## Avis ### "Best Software for cloud and virtual Telephony in India" — 5.0/5 > **Tapesh** | *31 octobre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. > > **Inconvénients**: They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. > > Team is very helpful to setup your number and the things you needed they will understand your requirement. ----- ### "Product with great options" — 5.0/5 > **Utilisateur vérifié** | *21 octobre 2019* | Emballage/livraison de marchandises | Taux de recommandation : 8.0/10 > > **Avantages**: Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. > > **Inconvénients**: Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. > > Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. ----- ### "My take on Exotel" — 3.0/5 > **Prasanna** | *23 octobre 2019* | Automobile | Taux de recommandation : 6.0/10 > > **Avantages**: We liked how easy it was to setup the whole process. We felt that the UI \& UX was amongst the best in the cloud telephony space. > > **Inconvénients**: There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs. > > It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore. ----- ### "A Good Product with a Lousy After Sales Services" — 4.0/5 > **Puvinthan** | *21 janvier 2022* | Hôpitaux et soins de santé | Taux de recommandation : 0.0/10 > > **Avantages**: 1. Very easy to use and monitor your calls 2. > > **Inconvénients**: 1. It has to do some presetting by installing a 3rd party software, prior using the number through the software > > The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support. ----- ### "Exotel Feedback" — 5.0/5 > **Surya** | *14 novembre 2024* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. > > **Inconvénients**: While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/134642/exotel?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/134642/exotel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées