--- description: CloudCall : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudCall - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [CloudCall](/software/135009/cloudcall) # CloudCall Canonical: https://fr.capterra.ca/software/135009/cloudcall Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/135009/cloudcall?page=2) > Intégration avancée de la téléphonie informatique (CTI) basée sur le cloud pour votre système CRM. > > Conclusion : 40 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CloudCall? Toute entreprise souhaitant maximiser l'investissement dans son CRM. L'éditeur permet aux entreprises de stimuler les appels et d'améliorer la productivité. La solution s'adresse aux services de recrutement, aux services financiers, aux ventes, aux centres d'appel et plus encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 40 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CloudCall - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 15,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Bulgarie, Bélarus, Bélize, Canada, Chypre, Cité du Vatican, Costa Rica et 71 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Assistance à distance - Audio/Video Conferencing - Automate d'appel - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Contrôles/Permissions d'accès - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion de la communication - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Identification de l'appelant - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Logiciels SIP (softphone) - Messagerie SMS - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Outils de collaboration - Profils des appelants - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Tableau de bord d'activités - Transfert de fichiers - Transfert d’appel - VoIP ## Intégrations (10 au total) - Access Recruitment CRM - Access Vincere Evo - Bullhorn ATS & CRM - Bullhorn Recruitment Cloud - Chameleon-i - JobDiva - Salesforce Sales Cloud - Tracker - Tracker - Tracker ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 2. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) ## Avis ### "They won't let you leave." — 1.0/5 > **Emily** | *2 mai 2025* | Recrutement | Taux de recommandation : 0.0/10 > > **Avantages**: It sometimes works. It used to be great. > > **Inconvénients**: They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them. > > Was great went downhill in 2024. Unrecoverable at this point. ----- ### "Best we could find, but a bit of a bumpy road" — 4.0/5 > **Utilisateur vérifié** | *19 septembre 2018* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time. > > **Inconvénients**: It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place. ----- ### "CloudCall has helped us grow and save time" — 5.0/5 > **Emma** | *19 octobre 2021* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever. > > **Inconvénients**: There was a stage at the start of Covid support was a challenge but seems to have been resolved now. > > Great - couldn't recommend enough ----- ### "CloudCall Is Decent" — 4.0/5 > **Deni** | *19 juin 2025* | Services juridiques | Taux de recommandation : 5.0/10 > > **Avantages**: It was user friendly and had quite a few unique setting choices to personalize it to our business' needs. > > **Inconvénients**: CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work. > > Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs. ----- ### "Brilliant" — 5.0/5 > **Utilisateur vérifié** | *16 novembre 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes. > > **Inconvénients**: No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/135009/cloudcall?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/135009/cloudcall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées