---
description: Service Fusion : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Service Fusion - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion)

# Service Fusion

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> Logiciel de gestion des interventions tout-en-un pour gérer votre entreprise de n'importe où, avec des forfaits à partir de 99 $/mois.
> 
> Conclusion : 308 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Service Fusion?

L'éditeur offre ses services à plus de 3 000 entreprises de maintenance sur site de petite et moyenne taille dans le secteur des services CVC, de la plomberie, de l'électricité, de la réparation d'appareils électroménagers, de la domotique, de l'audio, de la vidéo, de la serrurerie, de l'informatique et de nombreux autres services.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 308 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: KickServ

## Contexte commercial

- **À partir de**: 245,00 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Application mobile
- Base de données de contacts
- Base de données des coûts
- Devis
- Estimation des coûts
- Facturation
- GPS
- Gestion client
- Gestion de la disponibilité
- Gestion des bons de commande
- Gestion des calendriers
- Gestion des clients
- Gestion des factures
- Gestion des inspections
- Gestion des offres
- Gestion des ordres de travail
- Gestion des réservations
- Gestion des stocks
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Historique des services
- Logiciels CRM (gestion de la relation client)
- Maintenance préventive
- Messagerie SMS
- Monitoring
- Paiements électroniques
- Piste d'audit
- Planification
- Planification du personnel
- Planification en temps réel
- Pour sous-traitants en commerce/électr. industrielle
- Prise de clichés
- Rapports et analyses
- Rapports et statistiques
- Real-Time Data
- Real-Time Updates
- Relevé des matériaux
- Rendez-vous récurrents
- Réservation en ligne
- Signature électronique
- Stockage de documents
- Suivi des statuts
- Suivi des tâches
- Suivi du temps
- Suivi du temps en ligne
- Synchronisation du calendrier
- Tableau de bord d'activités
- Third-Party Integrations

... et 24 fonctionnalités supplémentaires

## Intégrations (15 au total)

- Clyr
- Coast
- Customer Lobby
- Dispatch
- Google Calendar
- Microsoft Outlook
- Nexa Virtual Receptionist
- PaySimple
- Podium
- Profit Rhino
- QuickBooks Desktop
- QuickBooks Online
- QuickBooks Online Advanced
- Sameday
- pulseM

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)

## Catégories connexes

- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)
- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)
- [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software)
- [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software)
- [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software)

##  Logiciels similaires

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2. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.4/5 (174 reviews)
3. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (325 reviews)
4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1435 reviews)
5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (425 reviews)

## Avis

### "General manager" — 4.0/5

> **Leah** | *19 janvier 2026* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts.
> 
> **Inconvénients**: Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work
> 
> Great\! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field

-----

### "Easy to use CRM" — 5.0/5

> **Salvatore** | *5 juin 2024* | Construction | Taux de recommandation : 9.0/10
> 
> **Avantages**: Very easy to navigate the dashboard and access our customer data base
> 
> **Inconvénients**: Very difficult to pull specific sales reports
> 
> Can't function without it. Our business is dependant on this CRM.

-----

### "Love the system as a whole, but the app and text functions are frustrating." — 4.0/5

> **Heather** | *6 janvier 2026* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: The Customer Support team.  The agents are friendly and knowledgeable.  It never takes long to get through by phone, by email or by chat.  When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions.  Wonderful Customer Service at Service Fusion :)
> 
> **Inconvénients**: The field app and the texting functions.  Our senior team members are frequently on the road without access to a laptop.  There are far too many functions the app cannot access.  The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there.  The texting needs major improvements.
> 
> I am a big fan of Service Fusion having worked with it at two different employers.  As I learn more from Customer Service I like it more and more.  Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app.

-----

### "Fantastic experience, amazing support, so glad to be back on this platform. Service Fusion \> Others" — 5.0/5

> **John** | *18 avril 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10
> 
> **Avantages**: Ease of depolyment; specifically the training modules, impeccable customer support, flexible schedule layout, ease of employee management, customizable features, truly a one stop application. it is Quickbooks certified; we know our data security is top notch. With an expanding team we are experiencing good value for the money we are spending.
> 
> **Inconvénients**: App features could be expanded, management will benefit from more options allowing extended abilites for scheduling, invoicing, reporting, estimating, printing to pdf etc remotely. Realtively simple commands as the framework is solid.
> 
> Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track. The current experince does exactly what it is desgned to do, a couple of mino0r tweaks could make this suite level up\!

-----

### "Service Fusion a A-plus" — 5.0/5

> **Cyndi** | *6 janvier 2026* | Construction | Taux de recommandation : 8.0/10
> 
> **Avantages**: The program is very user friendly an it offers all that we require for our business.  Customer support is always very helpful and knowledgeable when ever i call in for assistance.
> 
> **Inconvénients**: The sync with QBO is not always perfect.  i find it does not always work with receiving payments and sometimes for whatever reason the customers do not sync over.
> 
> I have been using the program since 2022 and i find it to be a great dispatch program for our needs.  As an electrical contractor it is important to have a reliable dispatch program that also has a great mobile APP

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/135788/service-fusion)

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