Note moyenne

  • Note globale
    3,6 /5
  • Simplicité d’utilisation
    3,3 /5
  • Service client
    3,6 /5

En savoir plus sur Ellucian

L'enseignement supérieur se passe ici. Ellucian est le premier fournisseur mondial de logiciels et de services pour l'enseignement supérieur.

En savoir plus sur Ellucian

78 avis affichés

Timothy S.
IT Project Manager
Enseignement supérieur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 2018-06-19

"Very stable software used by best higher ed. institutes"

Commentaires: Ellucian Banner has provided our students and staff with a single application that manages aspects of course registration, work, bills, payments, grades, academic status.
Single sign on module was extremely helpful

Avantages: It is a high-end software. Very stable. It integrates with the Microsoft LDAP. We have been using it for student and employee account management in term of course registration, tax forms, billing, salaries, student employment, grading, transcripts. It has very secure and solid database which is essential for the above mentioned matters.

Inconvénients: Managing it requires training. It is not easy to administer. The price is very high compared to competing software in the higher education sector.

  • Source de l'avis 
  • Publié le 2018-06-19
Neisha P.
Marketing Administrative Assistant
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 2018-11-14

"Ellucian for Community College"

Commentaires: In the beginning I had to constantly keep my list of instructions handy if I wanted to enter a requisition for a purchase order, now its easy because I've done so many. Practice makes perfect!!!!

Avantages: I liked how you can add features, customize it for the needs of the institution. I work for a small college and we don't need all the extra features that the larger colleges might implement.

Inconvénients: It can be a little difficult to navigate for the beginner. Unless the user knows what they want there is a chance of getting lost. Ive been using the software for about 4 years now and i sometimes get lost or have to search for specific information. There is no menu with a list of options. So I guess what I'm saying is that it would be nice if it was more user friendly, easier to navigate.

  • Source de l'avis 
  • Publié le 2018-11-14
Utilisateur vérifié
International Education Specialist
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Simplicité d’utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 2018-11-21

"Not a good integrated solution"

Commentaires: Negative, frankly. While helpful and polite, the team seems too inexperienced to be of much help. In fact, Ellucian seems to cause most of the problems themselves through self-inflicted wounds. Each update or patch implements some new ‘improvement’ that breaks most workflows and processes built for the previous version. As such, the hope to get a slight improvement ends up costing weeks of manpower to fix everything else in the test environment over and over again.

Avantages: Ideally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.

Inconvénients: Despite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.

  • Source de l'avis 
  • Publié le 2018-11-21
Danielle B.
Accounts Payable and Financial Svcs
Enseignement supérieur, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 2020-10-16

"Banner by Ellucian"

Commentaires: Overall working with Ellucian has been pleasant. My employer had the system long before I came around so I can't speak to the implementation. Anytime I have needed to reach out to Ellucian with an issue or create a ticket they have been very helpful

Avantages: Once you learn the terminology to search by, using the software becomes a lot easier. I frequently use reports for tracking open invoices and running payments. I like that the system is dynamic in that it updates quickly when another user is making a change.

Inconvénients: It was a difficult system for me to learn and I couldn't find much training material for it. The reports you can run are basic and need a lot of manipulation to do any analytics.

  • Source de l'avis 
  • Publié le 2020-10-16
Lisa R.
Student Services Technician
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 2019-08-30

"Ellucian User for 15+ years"

Avantages: Since our college gained access to the web-based version of Ellucian (we call it Colleague at our school, too), it has been a lot easier to use.

Inconvénients: I wish the help feature and other help documents were a little easier to follow. We used to have a gentleman who worked in Admissions & Records that would make PowerPoint presentations and quick guides to help out the Ellucian users.

  • Source de l'avis 
  • Publié le 2019-08-30
Utilisateur vérifié
Analyst II, Operations
Transport routier/ferroviaire, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 2020-06-13

"The Industry Standard but why?"

Commentaires: This product is very commonly used and it feels like they rely on this fact to put in minimal efforts towards innovation. If you have a different option, I would recommend investigating that.

Avantages: This product is very commonly used in industry. The online support community around this product is very active and is very helpful when you encounter issues, bugs, odd behavior, etc. (which is often). It is based on a relational database so query writing is easy enough.

Inconvénients: Software patches and updates from Ellucian are notorious for breaking various modules, connections between modules, etc. The UI is a very outdated model and tends to be very unfriendly for those who are not tech savvy. Customer service from Ellucian leaves a lot to be desired.

  • Source de l'avis 
  • Publié le 2020-06-13
Utilisateur vérifié
Student
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 2019-04-03

"Access your university from your pc"

Commentaires: I have used this system when I was a professor assistant and student

Avantages: This product provides a learning management system which makes the jobs easier for students and the professors. Students can easly check their duties and see their activities on this system and professors can easily manage their classes easily.

Inconvénients: If there are a lot of students dont buy this software, during the peak times it makes lots of bottleneck and managing the problem is not that easy always some problem appears if some administrative user did something wrong. The money you pay and the service you have dont compensate each other

  • Source de l'avis 
  • Publié le 2019-04-03
Nadeem H.
Project Lead
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 2019-09-05

"Banner Human Resources Module"

Commentaires: This product is for higher education institutions. Ellucian is behind many competitors in this space however, it has realized this and is making positive changes in the right places.

Avantages: Customer service is very good. The vendor is always willing to listen and help where they can. In addition, there is a customer portal which allows the customer to communicate with one another on issues or ideas.

Inconvénients: My dislike is the current roadmap is very slow to achieve goals. Often release dates will be pushed out and this causes much frustration within the business that has planned to upgrade certain services.

  • Source de l'avis 
  • Publié le 2019-09-05
Gil B.
Registrar
Enseignement supérieur, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Simplicité d’utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 2018-12-05

"Not a registrar’s best friend"

Commentaires: Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.

Avantages: Ellucian’s Banner Student has the basic student records functions included. It will force higher ed administrators to change their business processes to fit the software.

Inconvénients: I did not like the tool set (queries, printing, data loads) that come with the product.

  • Source de l'avis 
  • Publié le 2018-12-05
Utilisateur vérifié
Career Counselor
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 2020-09-25

"Decent, but like use improvement."

Commentaires: I think it could be a great software for higher education/universities. However, there are flaws and it’s not the most user friendly.

Avantages: Ellucian has a lot of different capabilities and options for multiple departments to use. I like that all offices across campus can see the same information for students once it is updated by another user. It’s a one stop shop for those who work at the university, instead of each department using their own software system.

Inconvénients: Very complicated codes to search for pages, it takes a long time to memorize them and the training for ellucian wasn’t the greatest. We struggled to get questions answered in a timely manner or correctly.

  • Source de l'avis 
  • Publié le 2020-09-25
Utilisateur vérifié
Accountant - Internal Controls
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 2019-03-28

"University Accounting"

Commentaires: Overall we are very satisfied with Ellucian. It provides our business and finance team books that are used for easy reporting and a clean UI interface.

Avantages: I have been a user of Ellucian banner for over six years and have been through countless updates. The product keeps improving where I think things are already good, and is quick to address current issues. Our organization loves the fact that we can use a web based version as well. Additionally, the UI is very clean and I can understand what is affecting our balance sheet, income statement, ect., all at a quick glance. Finally, the reports that are generated from Ellucian are very helpful and make it so I can create accurate reconciliations.

Inconvénients: The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember. However, they have introduced a search function that allows you to use words and it acts more like a google search, which is helpful to find what you need.

  • Source de l'avis 
  • Publié le 2019-03-28
Cyrus C.
Application Analyst/Developer
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 2018-12-14

"Mixed Reviews"

Commentaires: They are an established Higher Education software that is on the cutting edge with a lot of what they offer. The partnerships they offer with vendors seems to fall short in some cases. The support they offer for the products is generally good. But depending on the application may depend on how quickly they respond to support questions/issues.

Avantages: Offers a variety of different software solutions that integrates with its ERP (Banner or Colleague). Along with a variety of ancillary applications that integrate with the ERP.

Inconvénients: Cost would be by far the biggest issue. The second would be that as of late the company has a tendency to tout its upcoming or just released products will work but in reality it is being built and developed as the sales people speak. To be fair their established software generally works well and no complaints.

  • Source de l'avis 
  • Publié le 2018-12-14
Mike J.
Enseignement supérieur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Simplicité d’utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 2016-10-15

"Colleague as an ERP"

Commentaires: Colleague is an overall great product. Ellucian has been working hard to improve Colleague's features and functionality, especially on the Self-Service platform. This work has kept them at the front edge of innovation with responsive design that allows your constituents serve themselves from any device. This takes pressure off of administrative staff so they can focus on quality support to your students. Ellucian does a good job at being connected to their customers and understanding the constantly changing needs in the academic world. They hold focus groups, beta testing groups to allow the engaged community of customers to provide input, and it shows in the quality of the newer products they have created.

Avantages: Mobile friendly self service
Integration through Ellucian XE
Active user community on Ellucian's eCommunities social media platform

Inconvénients: Reporting. Expect to spend money on a reporting tool.

  • Source de l'avis 
  • Publié le 2016-10-15
Utilisateur vérifié
Undergraduate Systems Specialist
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Simplicité d’utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 2018-03-22

"Banner is a fantastic data management tool."

Avantages: It's a rock-solid application that you can count on. That in and of itself is a huge deal. It works, has minimal bugs, and is the backbone of how we manage our data.
When other applications are having a problem or we have a data integrity question, we often say "What is it in Banner?" because we know it will be correct there.

Inconvénients: It can be a little scary at first to new users, which I can speak to from experience. But the new interface is definitely helping with that.
I would also love to see Ellucian develop a proper higher-education CRM tool. We had to go with another vendor because we needed something more comprehensive than what Banner could offer (Application Reviewing, Events Management, etc).
I think Ellucian is missing out on a huge financial opportunity and could take a massive chunk out of the Higher Ed CRM market if they were to develop one.

  • Source de l'avis 
  • Publié le 2018-03-22
Cassaundra L.
Assistant Registrar
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Simplicité d’utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 2019-02-06

"Literally the Worst"

Commentaires: On top of clunky, unreliable system is a virtually non-existent customer service/support team. You can post/reference questions to/by other users, but other than that you basically just get the 900 page technical manual and have to figure it out yourself. If you have a home-grown system and are considering making the switch to Ellucian--don't! Just wait a couple years for another company, like Workday, to develop a SIS that makes sense. Ellucian is a dinosaur.

Avantages: When Ellucian's products were first released--decades ago--they were cutting edge. Banner, their SIS (Student Information System) quickly became the industry standard for enterprise databases on college campuses which transformed the way higher education leaders use data to make informed decisions. Their products continue to be effective for large universities that have every module of Banner installed, i.e. have their entire campus from registrar to bursar to admissions running on an Ellucian solution. When used "out-of-the-box" it does its job, not easily or beautifully, but gets it done.

Inconvénients: It's as if Ellucian (and their strongest competitor PeopleSoft) got comfortable once they dominated the market and just stopped trying to make the actual user experience better. They put on large, fancy conferences and have great branding, but using their systems is a NIGHTMARE. A different programmer designed every form/screen/section so they all function differently. Where two clicks should do, fourteen are required. The bugs far outweigh the features. Something breaks more often than it doesn't. It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records! Since our school implemented Ellucian products 5 years ago, to the tune of millions of dollars, we've had to add 2 new positions in our office just to handle the tech components. And don't even get me started on what happens when you attempt to customize their products. Endless headaches.

  • Source de l'avis 
  • Publié le 2019-02-06