--- description: Smartsupp live chat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsupp live chat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Smartsupp live chat](/software/136251/smartsupp-live-chat) # Smartsupp live chat Canonical: https://fr.capterra.ca/software/136251/smartsupp-live-chat Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/136251/smartsupp-live-chat?page=2) > Chat en ligne pour sites Web et boutiques en ligne. Commencez une conversation personnelle avec vos visiteurs. > > Conclusion : 343 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smartsupp live chat? Les entreprises qui souhaitent entamer une conversation personnelle avec les visiteurs de leur site Web et les transformer en clients satisfaits. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 343 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Smartsupp - **Pays**: Brno, Tchéquie - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 17,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, hongrois, italien, néerlandais, polonais, russe, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Canada, Chine, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France et 41 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Autoresponders - Base de données de clients - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des listes d'attente - Géociblage - Historique des clients - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Robot pré-configuré - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Suivi des interactions - Support client - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (21 au total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "i approve of the ease of use of this app\!" — 5.0/5 > **Danny** | *7 juin 2023* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: the ease of implementation\! the way this app is so awesome in design and scope\! it trumps all competition in it's attempts to satisfy every need and want\! > > **Inconvénients**: the free plan was too limited\! i wish i had the funds to make smatsupp free for everyone\! i would single handedly pay millions if i had it. to gift anyone full access, forever\! > > excellent service\! this app is awesome\! the epitome of cool\! ----- ### "Fantastic live chat service" — 5.0/5 > **Utilisateur vérifié** | *23 septembre 2021* | Équipement et fournitures de bureau | Taux de recommandation : 9.0/10 > > **Avantages**: Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great\! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc. > > **Inconvénients**: Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support. > > We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites. ----- ### "Got to exspensive" — 3.0/5 > **Stephan** | *18 avril 2023* | Pêche | Taux de recommandation : 1.0/10 > > **Avantages**: I like that you can close a sale on the go mobile > > **Inconvénients**: When i started it was 15 dollars now it is almost double making it very unafforable for most south africans. > > We are solving communication issues ----- ### "Good software, but the pricing structure does not always apply to us" — 5.0/5 > **Marc** | *6 mars 2023* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: Pretty simple to use. You get the necessary steps quickly. > > **Inconvénients**: A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS > > We are happy the way it works.. Not much to complain ----- ### "3 in 1 program - it's great if it's possible with you" — 5.0/5 > **Krystian** | *8 septembre 2019* | Construction de matériel ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying. > > **Inconvénients**: Everything is fine and I have no objections to the program and its work. > > The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ?? ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/136251/smartsupp-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/136251/smartsupp-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées