--- description: eDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) # eDesk Canonical: https://fr.capterra.ca/software/137210/xsellco-helpdesk Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137210/xsellco-helpdesk?page=2) > Vendez plus grâce au service d'assistance conçu pour l'e-commerce. Centralisez les demandes des clients depuis tous vos canaux de vente dans un seul tableau de bord connecté. > > Conclusion : 71 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise eDesk? Des start-up aux grandes entreprises, xSellco aide les commerces de détail en ligne de toutes tailles à simplifier le support client multicanal pour prendre plus rapidement en charge un plus grand nombre de clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 71 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: xSellco - **Pays**: Dublin 4, Irlande - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, italien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analyse visuelle - Base de données de clients - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la communication - Gestion des accords de service - Gestion des avis - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commandes - Gestion des commentaires - Gestion des courriels - Gestion des expéditions - Gestion des flux de travail - Gestion des listes d'attente - Gestion des retours - Historique des clients - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Marketing multicanal - Messagerie instantanée - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Routage automatisé - Suivi de l'engagement - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (24 au total) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Great System - used for a couple years" — 4.0/5 > **Russell** | *12 décembre 2017* > > **Avantages**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems. ----- ### "Easy to use, effective, effecient" — 5.0/5 > **Jerry** | *29 août 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, > > **Inconvénients**: Nothings comes to mind as eDesk solves all our needs > > Utilize for all customer support uses. Saves time and allows for small support team. ----- ### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5 > **Frank** | *19 septembre 2023* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. > > **Inconvénients**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. > > As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. ----- ### "Great chat support" — 5.0/5 > **Utilisateur vérifié** | *4 février 2022* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging. > > **Inconvénients**: Nothing to mention at present everything works as it should do. ----- ### "Has saved us time and money" — 5.0/5 > **Andrew** | *6 décembre 2021* | Textile | Taux de recommandation : 10.0/10 > > **Avantages**: Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful. > > **Inconvénients**: There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137210/xsellco-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/137210/xsellco-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées