--- description: Zonka Feedback : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://fr.capterra.ca/software/137773/zonka-feedback Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137773/zonka-feedback?page=2) > Zonka est une plateforme de gestion des opinions en temps réel, conçue pour les entreprises, qui capture les opinions hors ligne, sur site et sur le web. > > Conclusion : 68 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zonka Feedback? Zonka Feedback convient à toute industrie basée sur les services qui s'appuie sur l'expérience client et cherche à changer la façon dont elle prend en compte les commentaires et les rend complets et basés sur l'action. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 68 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zonka Feedback - **Pays**: New Delhi, Inde - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 199,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Extraction de données - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des performances - Gestion des questions et réponses - Importation et exportation de données - Live Results Sharing - Logique d'évitement - Marketing par courriel - Marquage - Messagerie SMS - Messagerie planifiée - Modèles personnalisables - Outils d'analyse de données - Outils de collaboration - Personnalisation de messages - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi des plaintes - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (11 au total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de sondage par SMS](https://fr.capterra.ca/directory/32937/sms-survey/software) - [Logiciels d'analyse de données qualitatives](https://fr.capterra.ca/directory/31297/qualitative-data-analysis/software) - [Logiciels de text mining](https://fr.capterra.ca/directory/30933/text-mining/software) ## Logiciels similaires 1. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyLegend](https://fr.capterra.ca/software/156752/surveylegend) — 4.6/5 (963 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 5. [QuestionPro](https://fr.capterra.ca/software/135455/questionpro) — 4.8/5 (522 reviews) ## Avis ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 octobre 2020* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Inconvénients**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 juillet 2021* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Inconvénients**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 octobre 2021* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Inconvénients**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 juillet 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Inconvénients**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 juin 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Inconvénients**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/137773/zonka-feedback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/137773/zonka-feedback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées