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Avantages :

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud.

Inconvénients :

The droid phone ap is extremely difficult to use.

CRM Analytics - Notes

Note moyenne

Simplicité d’utilisation
4,1
Service client
4,1
Fonctionnalités
4,2
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,9/10

CRM Analytics a reçu une note globale de 4,3 étoiles sur 5 d'après 75 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (75)

Jovana
Jovana
Customer Success Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Salesforce software makes your daily work easier.

5,0 il y a 3 ans

Commentaires : I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.

Avantages :

The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Inconvénients :

The Software is very easy to use. I did not notice any problems so far.

Shivam
Shivam
Sr. Business Development Consultant (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

CRM Analytics for sales analysis

4,0 l’année dernière

Avantages :

CRM analytics provides goods insights and add good value to business

Inconvénients :

CRM Analytics is expensive for small and medium enterprises.

Craig
Small Business Owner (É.-U.)
Mode et vêtements, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

All-in-One Analytics Platform

3,0 il y a 4 ans

Commentaires : As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Avantages :

I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Inconvénients :

Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

Ankit
Ankit
Senior Consultant (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great analytics platform from Salesforce

4,0 il y a 2 ans

Commentaires : CRM Analytics has a several customization options for visual analytics that are being used to server our clients. It is a huge plus that it can integrate the Salesforce products really well. So, if you have a Salesforce stack then this product will be an added advantage for analytics and get insights to the datasets.

Avantages :

1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting

Inconvénients :

1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use but has hurdles too

4,0 il y a 3 ans

Commentaires : Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Avantages :

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Inconvénients :

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

Nehal
Nehal
Software Tester (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Analytics platform for everyone under one roof!

4,0 il y a 3 ans

Avantages :

1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards

Inconvénients :

1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

Juan
Juan
Sales Manager (Pérou)
Utilisateur LinkedIn vérifié
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Game changer

4,0 il y a 3 ans

Commentaires : We are very happy with the software, because we were able to make a leap in terms of productivity and data reading.

Avantages :

It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.

Inconvénients :

Maybe the softwear needs to integrate more updates.

Long
Long
Salesforce Admin (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great BI tool if you know SAQL

5,0 il y a 5 ans

Commentaires : we use wave analytics to product sales and service dashboards

Avantages :

Produces great-looking dashboards that work within salesforce enviroment

Inconvénients :

difficult to create dashboard with out a good understanding of sql and sqal

Edgar
Edgar
Director (Pérou)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best way for customer analytics

5,0 il y a 12 mois

Commentaires : Do more with less effort.

Avantages :

User friendly and very powerful tool for customer analytics.

Inconvénients :

Maybe it could improve mobile experience.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Assurance, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SalesForce

5,0 il y a 2 ans

Avantages :

I am able to share our POD's KPI report with my team.

Inconvénients :

It is not updated often enough for next month.

Ricardo
Software Engineer (Mexique)
Banque, 1 001–5 000 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Alternatives envisagées :

Salesforce Analytics Cloud Performance Review

4,0 il y a 3 ans

Commentaires : Take decisions based on information result now easier

Avantages :

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Inconvénients :

Knowledge ramp is a bit difficult to users that have no idea what is it

Aleksandrs
Business Analyst (R.-U.)
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Salesforce is a very powerful tool

5,0 il y a 3 ans

Commentaires : I was really impressed as a user by this software and it was a great tool for our business sales analysis

Avantages :

Easy to configure for the business needs easy to use on a daily basis training is relatively easy as well a good support service allows integrations via open APIs

Inconvénients :

can be tricky to understand the configuration and what needs to be updated in order to use the same values in all modules

Felix
Felix
Insurance Agent (Espagne)
Utilisateur LinkedIn vérifié
Appareils médicaux, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Un excelente panel analitico!

5,0 l’année dernière

Avantages :

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Inconvénients :

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Tim
IT-Consultant (Allemagne)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Artificial Intelligence for Citizen Developers

5,0 il y a 3 ans

Commentaires : I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company.

Avantages :

Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Inconvénients :

Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated. In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

Alayna
Alayna
Customer Service Representative (É.-U.)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use with some minor kinks

5,0 il y a 3 ans

Avantages :

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Inconvénients :

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Julia
Controller
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Has been amazing so far!

4,0 il y a 8 ans

Commentaires : We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Avantages :

Great insights to your data, clean polished UI

Inconvénients :

Training costs and resource availability to get this going.

Mateo
Marketing Manager
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great software

4,0 il y a 7 ans

Commentaires : its a good software for small business like mine

Avantages :

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Inconvénients :

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Superb Analytics Tool

5,0 il y a 6 ans

Avantages :

Great analytics tool used to make data driven decisions.

Inconvénients :

You need to be heavily invested in Salesforce products to use this.

Jacqueline
É.-U.
Marketing et publicité
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

It's Okay - More Useful for Sales Reps

1,5 il y a 9 ans

Avantages :

It keeps track of what you need to do on a daily or weekly or monthly basis.

Inconvénients :

It's not really geared to handle lots of campaign changes.

Alison
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Salesforce Analytics - Wave

4,0 il y a 8 ans

Commentaires : Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

Nadia
Biostatistician (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Analytics Cloud Review

5,0 il y a 8 ans

Commentaires : Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Avantages :

Ease of use.

Inconvénients :

Doesn't come with our instance/requires some integration.

James
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Good Product - Limited Experience with it

4,0 il y a 7 ans

Commentaires : ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

saeed
administrator (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

outstanding.

5,0 il y a 6 ans

Avantages :

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Inconvénients :

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.

Agnes
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great Product

5,0 il y a 8 ans

Commentaires : So cool the product itself. Can drill into detail in a sec. Nice visualization. Nice features. Great Product.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Salesfrce the Best Analytics

5,0 il y a 3 ans

Avantages :

Easy to understand an use the analytcs tool

Inconvénients :

Its really expensive, many comapnies cant afford it