Housecall Pro - Avis

Logiciel efficace

Commentaires : Je garde une très bonne expérience de ce logiciel.

Avantages :

Ce logiciel est vraiment un don, il m'as permis de planifier mes activités de manière efficace. Les services y afférents sont vraiment d'une grande aide quand vous gérer une petite entreprise.

Inconvénients :

Le nom de ce logiciel ne prends vraiment pas en compte tout les services qui y sont. Son coût est vraiment élevé pour les PME.

Great Product!

Commentaires : CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Avantages :

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Inconvénients :

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Alternatives envisagées : QuickBooks Desktop Enterprise

Pourquoi passer à Housecall Pro : A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...

Complete Home Maintenance and Repair Solutions with Housecall Pro

Commentaires : Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively.

Avantages :

Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!

Inconvénients :

Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.

Too complicated

Avantages :

Customer service was about the only thing good about household pro that I could find within the time frame I used it.

Inconvénients :

Where to start? This service was very much pushed on me by these sales rep for the company already even though I was looking at purchasing it and using it myself without it being sold to me after all of the harassing calls and emails spam calls before purchasing or trying a trial I was almost annoyed with it before even starting. My husband and I were looking to streamline his business because he has a lot of different aspects that need to be rolled into one and him and I alone we're not able to do it just ourselves especially when so many questions come in before they turn into customers and after his jobs are done the invoicing and payment issues that we had could have been easily solved with this program but it was just too complicated and pushy on the customers that we did have and even new customers we could have had even with this service we chose to go another route and do not use it anymore just too much and not very simple to somebody who is new to trying to streamline several different aspects of a construction contracting business into one smooth sailing system!:(

I am obsessed!

Commentaires : We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.

Avantages :

We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.

Inconvénients :

Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!

The best software designed for service professionals

Commentaires : Housecall Pro is a software designed for service professionals who want to manage their day-to-day business operations more efficiently.Overall, Housecall Pro is a comprehensive software solution designed to help service professionals streamline their day-to-day operations and grow their businesses.

Avantages :

Marketing automation: The software includes a suite of marketing tools, including automated email and SMS campaigns, customer review management, and social media marketing.Team management: Housecall Pro enables business owners to manage their team's schedules, track job progress, and assign tasks to technicians. The software also allows technicians to communicate with each other and receive job updates in real-time.Customer management: The software includes a customer management system that allows businesses to keep track of customer information, job history, and feedback. It also includes a customer booking portal, where customers can book appointments online.

Inconvénients :

Limited customization: While the software offers many features, some businesses may find that it lacks certain customization options that they need to run their operations.Reliance on technology: Housecall Pro is a cloud-based software, which means that businesses need a reliable internet connection to use it. This reliance on technology may cause problems if there is an internet outage or other technical issue.Limited integrations: Although Housecall Pro integrates with several popular software tools, it may not integrate with all the tools that a business needs to operate efficiently.

Great software for the in-home service industry

Commentaires : It was critical in the insulation estimation / worker dispatch aspect of the business. We use it constantly from the initial customer contact all the way to a google rating request after payment has been collected.

Avantages :

Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed.

Inconvénients :

Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read

Alternatives envisagées : GorillaDesk

Pourquoi passer à Housecall Pro : We got the most functionality for the money

Field Service management App

Commentaires : It has all the best features for a home service business in one and it also has access to the Housecall consumer booking app.

Avantages :

It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.

Inconvénients :

There is no chance to use HCP to create contacts that are legally binding.

Housecall Pro honest review.

Commentaires : In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.

Avantages :

Service companies may more easily manage their operations thanks to Housecall Pro's ability to streamline their workflow, from setting up appointments and dispatching specialists to billing and taking payments.

Inconvénients :

In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.

Great product- must have for home improvement guys

Commentaires : Fantastic. Highly recommend.

Avantages :

Fantastic product I used everyday when I was a contractor. Must have for the small pro

Inconvénients :

QuickBooks Integration was a little quirky

HouseCall Pros is affordable but lacks variety of options

Commentaires : It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.

Avantages :

It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.

Inconvénients :

It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.

Great Software for Residential Service

Commentaires : HCP handles a lot of my business for me. It even has online booking features.

Avantages :

Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.

Inconvénients :

Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.

Alternatives envisagées : Launch27

Pourquoi choisir Housecall Pro : Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out.

Logiciel antérieur : Launch27

Pourquoi passer à Housecall Pro : Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out.

Very good quality software for extremely reasonable price.

Commentaires : A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.

Avantages :

A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.

Inconvénients :

I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.

Alternatives envisagées : Procore

Pourquoi passer à Housecall Pro : Less expensive and seemed geared more towards HVAC with some pre packaged industry specific templates.

Common Sense Approach to Managing your Clients and Employees!

Commentaires : Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL!

Avantages :

This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks!

Inconvénients :

Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address)

User friendly

Commentaires : We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!

Avantages :

This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.

Inconvénients :

In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.

Alternatives envisagées : Titanium Schedule

Pourquoi passer à Housecall Pro : pricing was way to high with the other vendor. House Call Pro was perfect for the size of our business needs.

Worst Business Software I have ever used

Commentaires : Horrible, expensive and a waste of time

Avantages :

Nothing. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Inconvénients :

Everything. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work

Alternatives envisagées : ServiceTitan et Jobber

Pourquoi choisir Housecall Pro : Soho is great and house all sucks

Logiciel antérieur : Zoho Desk

Pourquoi passer à Housecall Pro : Better features. (But none of them actually work)

Combined most of my programs into one

Commentaires : We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two.
We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing.
I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you.

Avantages :

Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments

Inconvénients :

Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent.

What were they thinking?!?

Commentaires : Used to be a big supporter. Now feel betrayed. This experience is moving me to look for other solutions. Moving will be a giant expense in time and training and data movement....but i have to work with partners i can trust and believe in. HCP is no longer that partner...I can see that now. Very disappointed. If you plan to grow to more than 5 employees - this is not the solution for you based on their current predatory pricing plan.

Avantages :

Good product- does what it is supposed to do. You can schedule jobs, invoice customers, and develop a nice database of what you did with each customer. It has limitations and its share of glitches Support is mediocre but it is available. I've been a fan for a long time and have brought a number of businesses over to use their software. No more though.

Inconvénients :

If you grow from 5 to 6 employees watch out - its time to move to another software provider in my opinion. The pricing plan allows up to 5 employees for 1 set price. Keep in mind one of those 5 employees is your office staff so you really only get 4 field techs. If you add the 6th employee your HCP monthly price more than doubles the entire cost of the plan. There is now no longer a way to add 1 employee to their mid-tier plan - you have to move to the high tier plan. You can purchase 2 of the mid tier plans for less than the price of their high tier plan - this is just so ill-conceived! Last year we were able to add 1 additional employee for just a set fee per employee which was very reasonable. WHen that employee quit we were back down to 5...so were unaware that in June 2022 they made this change wiping out the ability to add an incremental employee without having to jump to the next tier. I am gobsmacked by how wrong of move this was on their part. The whole point of this software is helping you to grow your business - but apparently as soon as you do grow boy do they punish you for it! Additionally their search function for the "pricebook" leaves a lot to be desired. If you type in a keyword like "flange" and you have multiple items with that keyword in the description you expect all of the items with that keyword to appear. It doesn't. Only some do. No rhyme or reason to it. Uploading photos from field is dodgy and slow. Reports availble are not reliable or accurate

This software changed my life and kept my relationship together!

Commentaires : it makes my job way easier AND we were able to have a paperless office.

Avantages :

Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions.

Inconvénients :

when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it. I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing. I work hard and I expect my technology to do the same. I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box. When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers

A review of Housecall Pro CRM

Commentaires : It is much easier to look up phone numbers, addresses, and prior work orders within Housecall Pro vs. our former manual paper system. Also a good feature HC Pro provides is the ability to collect payments in the field which is probably more accurate and faster than other methods.

Avantages :

Housecall Pro is a great CRM product. We are a plumbing company and we use this software every day and it helps us keep track of our customers in the cloud. We have not started using Housecall Pro in the field as of yet, but we will soon. Once a person learns the software it is fairly easy to upload a list of inventory items such as plumbing parts and then add these parts to a customer's invoice. We are experimenting with locating parts through voice recognition from the tablet and then adding these parts to the invoice rather than keying them in by hand. We use a time and material vs. flat rate customer invoicing system. Many companies are hard to reach or place you on long holds when you call them. Housecall Pro utilizes a chat feature which provides a timely response to our questions. Housecall Pro is an affordable and good quality software program that is web based. Some of the features of the program include job scheduling, dispatch, customer invoicing, the ability to accept credit cards in the field, and more. Overall we are very satisfied with Housecall Pro and recommend them as a Field Service Software solution.

Inconvénients :

It would be nice to have sub categories or some type of drop down menu for our parts so they would be easier to find. For example it would make sense to have a category called copper fittings and then a sub category called elbows, and then a sub category to that for different types of elbows such as 22, 45, and 90 degree. Since we are time and material plumbers it would also be nice to have an automated way to calculate our labor costs based on time spent on the job, but this still requires a manual calculation from what I understand.

My HCP experience

Commentaires : HCP has brought our business to the next level. We have been using the software for two years and have a very basic plan. Before HCP, we were keeping our appointments in a spiral calendar and customer information was difficult to maintain. With HCP, we have been able to better track our customer activity and history. One of the newer features that I find interesting is the lifetime value of the customer. This is giving us some insight into how much revenue our customers generate. I am considering upgrading to the next level of HCP to begin accessing some of the marketing tools that HCP promotes.

Avantages :

I like the ease of use for employees and users in the field. It is simple, yet allows our company to be in contact with our customers. From the office perspective, we have reduced how many invoices we are sending the mail significantly. Our customers like receiving e-mails from us, including the invoices. The portal for payment is easy to use. There has been a significant increase in online payments through the portal. Our employees find the app easy to use and the location services make it easy for them to find our customers homes.

Inconvénients :

The times on the schedule page, need to somehow be highlighted or the top of the hour bolded. It is really difficult to schedule an appointment on the week view for Friday, because the time is in the far left margin. I would love to have the ability to make comments on the time card section. That way when I need to make a change to an employee's time card, I can also note why the change was made. The way that the credit card payments integrate with quickbooks is frustrating, as I have to go to each transaction and manually change where it posts the payment. I would like to have the ability to designate where the payment goes. In addition, it would be nice to change the QB display name on HCP ourselves, instead of talking with customer support. One more thing, can payments affecting more than one invoice be posted as one payment, versus each individual invoice. This would make processing deposits so much easier.

Easily Organize Business Services with Housecall Pro's Comprehensive Software Solution

Commentaires : Housecall Pro is an all-in-one, cloud-based software platform designed to help home service businesses manage their operations and grow. It features powerful automation that streamlines scheduling and dispatching processes, automated customer communication via text messages and emails, invoicing capabilities, integrated payment processing options, marketing tools such as email campaigns and social media messaging, and eporting dashboards. The easy-to-use interface puts everything you need in one place so it’s simple to create quotes or estimates on the fly from the field or office. With Housecall Pro you can also access realtime data about your business performance for greater operational insights allowing you to make better informed decisions quickly. An added bonus of using Housecall Pro is its seamless integration with popular third party apps like QuickBooks Online & Xero accounting software so you can manage your finances quickly & easily from one central hub. All in all Housecall Pro offers a great solution for businesses looking for an organized way to run their day to day operations efficiently whilst simultaneously improving customer engagement & satisfaction rates too!

Avantages :

1. Streamlines Business Operations: Housecall Pro makes it easier for service businesses to manage scheduling, routing, invoicing, and payments all from one centralized platform. This feature helps streamline business operations and increases efficiency.2. Automation of Administrative Tasks: Housecall Pro automates administrative tasks such as appointment reminders and payment processing so that service providers can focus on providing excellent customer experiences instead of dealing with back-end paperwork.3. Easy Accessibility: With the mobile app version of Housecall Pro, you can quickly access your in-app dashboard anytime and anywhere so that you are always up to date on customers’ appointments or new bookings coming through the system.4 Increased Profitability: By leveraging features like automated payments, automatic invoicing, discounts & coupons, integrated marketing tools etc., business owners can increase their profitability while still delivering exceptional services to their customers.

Inconvénients :

No issue found. it is best software for our client

Love HouseCall Pro

Commentaires : Overall great! I have referred it to many friends and people I talk to. It far surpasses any software I’ve seen or used and the way they communicate and run the company is just icing on the cake.

Avantages :

HCP has made my day to day business adman much easier. It literally replaces a part time employee w all that it does for me. The digital schedule is great. The text and email reminders that are sent out look so professional-I get comments from customers saying they love all “my” communications (it’s mostly automatic). So cool! The invoicing is clear, the cc payment link that comes on every invoice sent out has helped to keep a/r low. Everything is at the click of a button, and very user friendly. One of the really great things is their customer service. When I get stuck or have any glitches, they reply within minutes (no joke), and it’s always a precise reply. Sometimes they tell me there’s no feature for what I’m asking but they submit my request for the feature to be a future addition. Overall, it’s been the best software addition I’ve had. This is my 4th software over 20 yrs of doing business and with all their constant updates I don’t expect to ever have to change again.

Inconvénients :

There are features that don’t exist yet. I have been able to find work arounds for all of them. For example, you can’t send out a broadcast marketing email to your customer base. However, you can easily export your client list to do it through another platform. You can easily and send out a custom postcard to your client list through HCP, it can even be automatic. Since it’s cloud based, if I don’t have cell svc or wifi, I can’t access any info or process any invoices/estimates etc. This is a limitation.

Buyer Beware

Commentaires : It has been a waste of time.

Avantages :

It was easy to understand and integrate with quickbooks.

Inconvénients :

This is a good system for someone that sits at their computer and someone that has alot of time to message back and forth with support for a couple of days to get an issue resolved, if you can get a resolution. They would rather give you options that take more time from you running your company so they don't have to change and or evolve the system to make things more efficient and give all the information that you need to see in the system. For the last year and a half I have been dealing with this company and I would rather call my cable company or cell phone company then to have to deal with the messaging back and forth with the support team. They do not have a number to call and get quick answers or responses. They also don't offer email to use with your domain which is something that most other software companies do when they offer a web domain. They are not going to change anything that you suggest even though they say the listen to what you suggest. Listening and doing are two different things. This company has set my company back do to their unwillingness to evolve the system. Truly check around, other companies might charge more but I wish I would have saw this review before I signed up, because the extra money it would cost with other companies would have saved alot of time wasted and time is money. They don't care about your time.

Alternatives envisagées : Service Fusion

Pourquoi passer à Housecall Pro : Cheeper

Pro user

Commentaires : Before joining house call Pro I had just purchased 500 invoices for over $100 and I've only used since then maybe 12:00 house call Pro makes it easier with invoicing scheduling the pricing when booking job is very difficult because your categories are too long so when you look at the price list on your phone for example it's almost impossible to find what you're looking for I really believe this is your number one problem on your house call Pro at if you could fix this as well as the Rolodex problem for example when a customer calls in it shows house call Pro customer but then you look them up on the Rolodex and hit the search hourglass they do not come up so what's the use even having it I have gotten lucky before was able to do it by scrolling down a little bit but it's just doesn't make sense I would spend a little money and get some programmers and fix both of those problems it's very important that you abbreviate carpet is CPT uppercase C or all uppercase and in clean until there's more room to the right of that to put the title of what the item is in the price list I don't mean to jump around a little bit but I just got off work and I'm trying to wind down.

Avantages :

Scheduling jobs. But there are several problems with scheduling jobs that I mention later in this review please pay attention it could help your business a great deal I know from experience in the past dealing with other marketing companies such as Angie's List what they have done wrong the information provided here is priceless I have a degree in marketing please listen to what I have to say I think you all have great positive attitude and I really appreciate who you are but I really believe there's some issues that you need to fix at a low cost compared to the amount of money that house call Pro will lose in the future please consider everything in this review that I have to say and I promise you will be number one in this industry because already you show that you care by having the pros the people that really take this seriously go to your company meetings that is very intelligent but please read what I have to say here thank you!

Inconvénients :

I think this app needs some work for example existing customers is almost impossible to locate but you know they're in the Rolodex for one house called does have it right by showing that it's a previous customer but how do you look that person up in the Rolodex it's virtually impossible I get lucky every now and then but I've given up. The other problem is I paid $50 for a credit cards swiping product but it doesn't work and I don't quite get the text messages but if house call Pro had a live person I could figure out a lot more but it doesn't seem to exist I was at one time in contact with an [SENSITIVE CONTENT HIDDEN] and then they drop the ball I have nobody to talk to and another thing is when you do talk to people you should make it to where you are automatically emailed for a customer a representative review so then your representatives do a better job and try their best for example Angie's List represented always had a chip on their shoulders even though they were review company they never reviewed themselves I've watched them go from nine hundred million dollars almost a billion dollars down to five hundred million dollars and sold out with a Icee at 550 million dollars all because nobody would listen to their business partner Scott Watkins. I have a lot of entrepreneurial ideas and place I am soon retiring from carpet cleaning and I will be a multi-millionaire it would be in the best of of interest of house call Pro to listen to my advice I have a degree in marketing.