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En savoir plus sur Revel Systems

Revel Systems est une solution cloud de point de vente pour iPad (point de vente) rapide, intuitive et sécurisée.

En savoir plus sur Revel Systems

Avantages :

Easy to use POS system, I see it in many retail stores.

Inconvénients :

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about.

Revel Systems - Notes

Note moyenne

Simplicité d’utilisation
3,7
Service client
3,4
Fonctionnalités
3,6
Rapport qualité-prix
3,4

Probabilité de recommander le produit

6,8/10

Revel Systems a reçu une note globale de 3,7 étoiles sur 5 d'après 325 avis d'utilisateurs publiés sur Capterra.

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Bailey
Bailey
Heritage Interpreter (É.-U.)
Utilisateur LinkedIn vérifié
Musées et institutions, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great

5,0 il y a 6 ans

Avantages :

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Inconvénients :

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Réponse de l'équipe de Revel Systems

il y a 6 ans

Bailey, Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS! If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS: https://revelsystems.com/revel-university/categories/discounts-combos/ I hope this helps! Please reach out to us if you have any questions. - Holden at Revel

Michael
Director of Patient Experience (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Revel Was a Great Decision

4,0 il y a 11 mois

Commentaires : The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them.

Avantages :

We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient.

Inconvénients :

The reboot time it takes when you reset the system.

Jeanne
Owner (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Run don't walk AWAY from Revel POS

1,0 il y a 2 mois Nouveau

Commentaires : At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.

Avantages :

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Inconvénients :

Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.

Chaz
Business Analyst (É.-U.)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

System Admin for Beauty Company with 4+ years of Revel experience

5,0 il y a 11 mois

Commentaires : My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software. From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. Over half of the problems we face actually are not with Revel at all, but the way have we extract data from Revel's server to publish to our master system (SAP) and supporting that integration. This was architected and is maintained by our organization.

Avantages :

Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level. From a Retail POS and inventory management perspective, Revel is a shining star. Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.

Inconvénients :

CRM and eCommerce integration have been challenges for us, but not at the fault of Revel really. Being the large enterprise we are, the other areas of our business are cemented in the platforms that they use already, and thus there is no out of the box integration available for features beyond the core POS/Inventory that we rely on. The path forward would be for our organization to create new custom integrations to match our own internal business requirements. As far as a Revel review, the features that we do use and the support that we receive has been top notch.

Christian
President/CEO (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Skeptical at first...

5,0 il y a 7 ans

Commentaires : After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count.
After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers.

Avantages :

Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Inconvénients :

Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.

Chip
Owner/Chef
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Just what I needed (and didn't even know that I needed!)

5,0 il y a 8 ans

Commentaires : We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption. In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact. Little things like the following mean the world to me: 1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps.
2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen.
3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available.
4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them!
In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it. Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories. I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly. If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better. As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable. Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat. A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results. Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live. What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning. And, with that, I'll step down from my soapbox.

Avantages :

Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training

Inconvénients :

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Réponse de l'équipe de Revel Systems

il y a 8 ans

Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems

Chase
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

12 mos w/o Online Store, Still Billing Me over $500 Per Month!

1,0 il y a 4 mois

Commentaires : Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Avantages :

Nothing!

Inconvénients :

Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

HUGO
HUGO
Director (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

****AVOID**** EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES

1,0 il y a 5 ans

Avantages :

The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel

Inconvénients :

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Musées et institutions, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Extensive functionality

5,0 il y a 5 ans

Commentaires : Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Avantages :

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Inconvénients :

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Exploitation minière et métaux
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I own a restaurant and we use Revel as our POS.

5,0 il y a 6 ans

Avantages :

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Inconvénients :

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

Angela
OWNER/MANAGER (É.-U.)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

One of my worst business decisions....

2,0 il y a 3 ans

Commentaires : 1. Difficult to set up. I'm nearly set up now and it took me an average of 10 hours a day for 6 or 7 days.
2. Misrepresented themselves as being able to scale down for a small quick service bar with bar tabs.
3. Hold times for support are any where from 20 sec's-1 hour!! Unreliable.
4. Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day.
After many phone calls, emails and frustrating nights I finally received confirmation today that they will release me from contract and charge me 45% restocking fee on equipment. IM somewhat satisfied by that. If you have a QSR or a FSR maybe they work....And maybe usually they answer support calls faster. I don't know. I'm just glad I'm out with a minimally painful 1k mistake.

Avantages :

Very adaptive if you are FSR. Many ways to get to open tabs. Support team emails articles and/or videos to help after virtually every support call . Support staff are very friendly and patient.

Inconvénients :

SOUNDED good, but they couldn't deliver! Make sure they demonstrate the feature you want to use before purchasing. I spoke to my sales rep for 30-45 minutes and multiple times and still the system did not work as expected! I could not remove the majority of dining options (we are a bar with NO food or table service) I need lots of tabs and good inventory tracking of my liquor, kinda like a night club. The system works for FULL service, QUICK service or retail I guess... Definitely not a bar with no table service. It is VERY difficult to set up!! At first I thought lots of settings = lots of customization. In my case I found it not customizable to my needs. I was calling support 15 times a day for advise and work arounds. In 1 week I waited on hold with support 4 times for 20-25 minutes each call. One time I actually waited for 1 whole HOUR! Thank fully I still had not gone live. I don't like the menu lay out. Personally I think the categories and subcategories take up a LOT of valuable screen space (BIG squares). I thought I could bypass the subcategories, but after purchase found out that I couldn't get necessary reports that way. Modifiers can only add ingredients. I needed cocktails that use less of one ingredient and more of another. Later found out that was not possible. Also 3 year contract?! Wow that's a big commitment!

Margaret
Minister of the Interior/COO
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

No Customer Service Department only a Customer Retention Department!

1,0 il y a 7 ans

Commentaires : Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink.

Avantages :

Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another.

Inconvénients :

Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco.

Matt
CEO
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Total Disappoinment

2,0 il y a 7 ans

Commentaires : I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Avantages :

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Inconvénients :

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Michael
IT Manager (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Only good if your needs are very Basic

3,0 il y a 6 ans

Commentaires : Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Avantages :

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Inconvénients :

Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Réponse de l'équipe de Revel Systems

il y a 6 ans

Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel

timothy
Owner (É.-U.)
Articles de sport, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Poor billing practices after cancellation requested

1,0 il y a 7 ans

Commentaires : I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Avantages :

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Inconvénients :

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Réponse de l'équipe de Revel Systems

il y a 7 ans

Hi Timothy, I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers. Regards, Sarah, Community Manager at Revel

Peter
owner
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Trust the Bad Reviews

1,0 il y a 7 ans

Commentaires : For the sake of easy reading, I will simply say that at 49 years old, I have never had a worse experience in terms of product capability, professionalism within a company, accountability, and most of all, service. So bad was the product and service, that I willing gave up the initial expense, to allow myself to walk away from any contractual obligation. And this was after only months of use. There is too much negative to put down in a review. We literally had issues with every system of the program: setting up the system, the loyalty program, programming the system, credit card processing, state taxes, and revel not understanding restaurants and the nomenclature of the industry. Advice: Look for a system that clearly outlines their service obligations. Make sure that you are able to speak to someone in the company, and not to an outsourced panel of phone answers who's only response is, "I am sorry that you are having this problem" and who are in no way able to offer solutions to your issues. You will spend hours on the phone during the life of your revel relationship pulling out your hair, yelling things at people overseas that are not typically in your vocabulary or character to say, and ultimately so frustrated that you too, will be looking for ways out of this bad relationship.

Avantages :

Few

Inconvénients :

Many

Réponse de l'équipe de Revel Systems

il y a 7 ans

Hi Peter, I am sorry to hear you had such a poor experience and that we weren't able to turn it around for you. It is definitely not characteristic of our platform or current Customer Support structure. I took a look at your history and I see that you have not been a customer for some time now and that your primary issue stemmed from networking - if the networking is not functioning properly, of course, it can cause problems, and it can sometimes be environmental. We have definitely made a lot of advances since you were a customer and we now offer an Apple Ethernet Connect solution which solves trickier situations. I am just sorry we weren't able to offer this option to you formerly. Regardless, your feedback is appreciated. - Sarah, Community Manager at Revel

David
Owner/GM (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not a fan

1,0 il y a 11 mois

Commentaires : I am not happy with the system. I don't think my training was great, we continue to have issues and I spend too much time on the phone attempting to fix things. Mobile devices and gift cards are still an issue. I have not been able to devote the time needed to fix the discount issues. I have had mixed results

Avantages :

Mobile ordertakers. However they are a constant problem and we continue to have issues with them.

Inconvénients :

Difficulty with spitting guest checks. Cause multiple challenges with discounts. Overall discount platform. Difficult to use and not meeting my needs. Gift card have been a consistent problem with much time spent on the phone with support people, but still no resolution. Too many issues overall. Today the credit cards didn't work because of some technical issue in support. They got it fixed and it worked fine for a few hours then it stopped working again. Too many issues that steal too much of my time. the system should be working for me, but instead It seems to make my job harder.....

Steven
Owner (É.-U.)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Revel Systems is a JOKE with TERRIBLE tech support

1,0 il y a 6 ans

Inconvénients :

Revel systems has been nothing but a joke since I have gotten it. Owner's can't reassign delivery orders to a new driver? Drivers are able to cash drop to NO WHERE when the wrong till is used? I can't check another drive in, as an owner, on my log in without it going into MY virtual till? Once again, Revel Systems is a JOKE to use as a delivery POS system. The support team is absolutely clueless, everyone has to talk to their higher up colleague just to tell me they can't do anything about it. At this point, I have more knowledge then some of these techs that are from Lithuania. Terrible TERRIBLE customer service, TERRIBLE product, and TERRIBLE value for what you get.

Réponse de l'équipe de Revel Systems

il y a 6 ans

Hi Steven, I am sorry that Delivery Management and Virtual Tills are causing some frustration. It sounds like there are settings that could use an audit to ensure that both features are being used correctly. I have located two articles that would help explain how Virtual Tills work and how each employee should be set up under Employees - Role Permissions, as well as a few articles on Delivery Management. Once the two are set up correctly for your particular business operations, your issues would be resolved. https://support.revelsystems.com/hc/en-us/articles/209483726-Till-Management-Guide https://support.revelsystems.com/hc/en-us/articles/205526155-Delivery-Management-Settings https://revelsystems.com/revel-university/delivery-management-overview/ In terms of our Support team, they work very hard to troubleshoot any issues and we do see that you worked with a Database Engineer, who, yes, is based in Lithuania. Truthfully, it doesn't get much better than working with an engineer to resolve software issues regardless of where they are located. Revel also offers extremely affordable Account Management services that would allow you to walk through the many Settings Revel offers, help you get Virtual Tills and Delivery Managment set up to best suit your needs. Hope the articles help in the meantime. Best Regards, Sarah at Revel

Jack
HR & Operations (R.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Powerful tool but sometimes clunky

3,0 il y a 2 ans

Commentaires : Usually works very well, not my favourite because of user experience and aesthetics however.

Avantages :

it enabled us to move to contactless ordering and payment online during pandemic restrictions.

Inconvénients :

I find it looks quite ugly, the design architecture does not feel as intuitive to me as other competing products I've used. Setup was quite gruelling. Restrictions on what card terminals can now be used with the software feels like a step back.

Chris
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Unreliable

2,0 il y a 11 mois

Commentaires : When it works it's great. Waaayyyyy too much down-time and too much difficulty getting back up. Not very reliable.

Avantages :

So aggravating.

Inconvénients :

Unreliable.

Mario
Owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Will be a good POS if it works like they said

2,0 il y a 5 ans

Commentaires : My overall experience has not been positive since day one. There have been operational errors from the very beginning to the degree that using Revel has cost us money thru loss of customers who get frustrated with all the online ordering errors and just go elsewhere. Counter service has been slowed down due to having the system freeze up or force an unscheduled update in the middle of service. Customers get frustrated and the employees just make fun of your "provided services"

Avantages :

Nothing, none of the functions they promised works fine, everything is a headache and all I have experienced is losing customers which result on losing money, I wish never purchased this system since it tends to make us lose customers regularly as their frustration rises.

Inconvénients :

The programmers are screwing up everything every time they make an update, don't they test their work before applying it to their customers? Apparently no, I have many other reasons to hate this POS now but don't feel like wasting more time writing about it.

Mia
President (É.-U.)
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mias Cafe

5,0 il y a 11 mois

Commentaires : Excellent!

Avantages :

Very user friendly and great tech support

Inconvénients :

I liked all aspects of REVEL, sometimes I had a few cc issues, but were resolved

Charley
Franchise Operations Manager (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Shopped around and finally found the best

5,0 il y a 8 ans

Commentaires : As a franchise operation with 16 locations that have run 3 previous point-of-sale systems, I can confidently say Revel is the best. It isn't simply that their system is easy to learn, or that they have almost every capability that you can think of, but it's the fact that they keep making it better. Their software continues to change and evolve to fit my stores' needs. I've submitted several feature requests that have already been released in updates. When a franchisee has an issue, I can get a knowledgeable tech support agent on the line in minutes that can help resolve it quickly. We looked high and low for an enterprise solution that fit our model and I'm positive we made the right choice with Revel.

Avantages :

Easy to use front end with a robust, feature-packed browser-based back end that makes multi-unit support effortless.

Inconvénients :

It is a bit pricey compared to some other systems, but the quality and support you get is worth it in every way.

Réponse de l'équipe de Revel Systems

il y a 8 ans

Hello Charley, Wow, thank you for the positive words! We're so glad that you are pleased with our product. Thank you for taking the time to leave us feedback. Cheers, Sarah M., Community Manager at Revel Systems

Ben
Manager (É.-U.)
Restaurants
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

confusing at first. much better now.

3,5 il y a 9 ans

Avantages :

The analytics. Its great being able to look over past orders and watch trends

Inconvénients :

Tech support. The first year or so I spent a lot of time on the phone with tech support. Some of the problem was me just not understanding the system. Although a few of the problems were something I could not have known about. Tier 1 tech support was not helpful after a certain point. But it felt very difficult to get my problems looked at by someone with more knowledge. i was often told I would get a phone call back but never received a call. More often than not, I would get an email with a vaguely worded fix. After a year or so i would spend hours fixing a problem myself because this ended up being faster than calling tech support and waiting for an answer. The lack of speaking to someone who can help fix the problem was very frustrating. Not to say tier one tech support was bad. they we're as helpful as they could be. But some of the problems we had needed someone with more knowledge. And the lack of speaking to that person was disappointing.

Réponse de l'équipe de Revel Systems

il y a 9 ans

Ben, thanks a lot for your review! We are working hard to expand our technical support team at the moment to deliver the best experience to our customers when they need help

bradley
Owner (Australie)
Restaurants
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Unstable POS with little customer support

1,0 il y a 9 ans

Avantages :

The ability to take orders at a table when it is stable

Inconvénients :

The Revel POS system continually drops out, the backend continually goes down. Our Revel support officer in Sydney claims he is not aware of anyone else having issues. I have phoned several other businesses today, they are all having issues with the Revel dropping out, backend going down, can't reach main POS. Poor customer service based in another country. We are meant to be VIP customers so revel says. Our inventory system is still not working after 5 months. After reading many reviews it seems we are not the only people. No one in Sydney can make decisions and they admit they are left in the dark by America, with one sales consultant admitting it seems we have become another American corporation with no customer support. In over 5 years in Hospitality i have never come across such a poor product that misrepresented.

Réponse de l'équipe de Revel Systems

il y a 9 ans

Bradley, many thanks for taking the time to write this review. I am sorry that you have not had a great experience. As discussed we have been working hard with your team to resolve your issues and one month on things are looking a lot better. Unfortunately things don’t always go to plan however Revel is committed to excellent customer support and also committed to helping Local Shack have restored faith in Revel and get you to the point of being a happy customer. We will continue to check in on a daily basis until you feel that things have greatly improved. We have also increased our local support team to cope with the increased demand for Revel. Many thanks for your patience. Sincerely, Josh Franklin General Manager APAC